WalkMe DAP
WalkMeExternal reviews
542 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My WalkMe experience was already good, but it has gotten even better since Joy Adiv returned.
What do you like best about the product?
WalkMe helps us a lot in the UX of our app, facilitating the user's journey (with Smart Walk Thrus), helping to communicate new features (with ShoutOuts) and creating new launchers that would take weeks of development if we were to create in our app.
I would like to thank all the help Joy has been giving us, bringing a lot of insights and cool ideas for us to implement!
And I would also like to thank all the help and attention that Jason Foose gave us in a support ticket.
I would like to thank all the help Joy has been giving us, bringing a lot of insights and cool ideas for us to implement!
And I would also like to thank all the help and attention that Jason Foose gave us in a support ticket.
What do you dislike about the product?
WalkMe has some limitations.
An example is that we would like to build a Shout-out saying "you have an active promotion, check the promotions page", which would appear in the Product Listing Page ONLY if the customer has any active promotions (i.e. if the promotion page is populated).
In short, we would like the customer to only enter the promotion page if it is populated with a promotion, and this shout-out would help us with that.
But it was not possible to create, because for WalkMe to check if the promotion page was populated, the user would have to enter the promotion page first, and that is what we would like to avoid.
An example is that we would like to build a Shout-out saying "you have an active promotion, check the promotions page", which would appear in the Product Listing Page ONLY if the customer has any active promotions (i.e. if the promotion page is populated).
In short, we would like the customer to only enter the promotion page if it is populated with a promotion, and this shout-out would help us with that.
But it was not possible to create, because for WalkMe to check if the promotion page was populated, the user would have to enter the promotion page first, and that is what we would like to avoid.
What problems is the product solving and how is that benefiting you?
WalkMe helps us teach users how to use our app: how to make a purchase, how to edit an order, how to download Invoices...
It solves the problem of the user getting lost inside our app, not knowing how to do these things.
It solves the problem of the user getting lost inside our app, not knowing how to do these things.
Easy to use and lots of new builds to discover
What do you like best about the product?
I appreciate how the platform is easy to make templates out of and how fast it could be implemented.
What do you dislike about the product?
It needs more customization on button placement and more options for fonts.
What problems is the product solving and how is that benefiting you?
It helps with onboarding and is perfect for making demos of solutions.
WalkMe is an amazing adoption tool!
What do you like best about the product?
WalkMe allows you to easily create self-serve content for your end-users that is easy to use while giving them an overall better experience by showing them the support on-screen vs. the traditional job aids.
What do you dislike about the product?
Some technical knowledge would be helpful for the WalkMe builder as some elements on the platform may require jQuery or Regex to perform well.
What problems is the product solving and how is that benefiting you?
The benefit to analyze how our users are using our tool and platform through WalkMe Insights has been amazing. We can find out what our users need help with or what content we're missing.
WalkMe Feedback
What do you like best about the product?
They were easy to work with, familiar with our internal processes already, always available, timely response to our questions or concerns.
What do you dislike about the product?
None. There was nothing to dislike about our interaction(s) with WalkMe
What problems is the product solving and how is that benefiting you?
Navigation issues in our goals and performance management system
WalkMe has provided invaluable support within our talent systems.
What do you like best about the product?
WalkMe allows us to add in-the-moment enablement, critical validation, time-sensitive communications, resources and surveys. All of WalkMe support including their Solution Engineers are so helpful in finding the best solutions to meet our business needs.
What do you dislike about the product?
WalkMe continues to add and enhance new features and I would just say, keep up the good work. And where possible, providing training or templates on CSS customization.
What problems is the product solving and how is that benefiting you?
WalkMe not only saves costs, but also supports the employee experience including complying with policy, decreasing the amount of support needed, increasing adoption and productivity, and supporting inclusive and equitable processes.
WalkMe - A complete game-changer for rolling out a new ERP
What do you like best about the product?
WalkMe was a complete game-changer when it came to training users on a brand new ERP, previously we would produce a thick training manual and visit site-by-site training people at great expense and time. With WalkMe we were able to build simple flows and processes that people could follow without manuals and trainers hanging over their shoulders. WalkMe allowed us to shorten the training process by half and quickly instil confidence because the users knew that WalkMe was there if ever they forgot a process.
What do you dislike about the product?
There weren't any real negatives, the only one perhaps was that for some processes automation and validation happened in the background and the users weren't even aware WalkMe was helping.
What problems is the product solving and how is that benefiting you?
Cost and time saving on training, reducing mistakes by validation, and automation speeding up processes.
The best guidance tool in the market
What do you like best about the product?
The tool makes it easy for users to navigate and perform tasks. It also provides analytics on utilization and has the potential to be used as a continuous improvement tool.
What do you dislike about the product?
I think there's opportunities for further customization, but this doesn't affect its functionality
What problems is the product solving and how is that benefiting you?
WalkMe makes it easy for us to communicate actions to a broader audience. Beyond communication, it provides instructions and guidance on tasks to be done for a process to be completed.
Walkme is a great tool that has consistently added value to our company.
What do you like best about the product?
Walkme is a great tool. It is fun and super easy to use. It is always really neat to demo a Walkme asset and see the faces of the audience light up and their ideas of how Walkme can solve their business problems pop into their heads.
I love the Walkme editor and find it super intuitive
I love the Walkme editor and find it super intuitive
What do you dislike about the product?
I wish new features were documented and communicated better. I usually find new features when I am in the editor.
What problems is the product solving and how is that benefiting you?
Walkme primarily solves our issue of not having budget to train and onboard staff to several of our business platforms.
System implementations: helping improve the solution as well as communicate directly to end users.
What do you like best about the product?
- Collaborative team
- Bot-based tech
- Targeted comms
- In-system support
- Bot-based tech
- Targeted comms
- In-system support
What do you dislike about the product?
- Not enough canned demos showcasing the capability
- Challenge to structure with complex environments / sign-in structures
- Challenge to structure with complex environments / sign-in structures
What problems is the product solving and how is that benefiting you?
- Issues with an incomplete system / requirements (e.g., all caps) that aren't baked into the actual solution
- Communicating with specific users (we need to work more on building that out by system role)
- Communicating with specific users (we need to work more on building that out by system role)
Cutting edge software - positive impact on OKRs across the board
What do you like best about the product?
Applications are built with the best of intentions but they're built by humans. Therefore hole in the boat exist. WalkMe allows us to patch those holes instantly.
What do you dislike about the product?
I wish the need for jQuery was eliminated. Product enhancements should be focused on optimizing the simplicity of the builder experience vs breadth of features.
What problems is the product solving and how is that benefiting you?
WalkMe helps solve adoption issues related to feature awareness, infrequent usage, inadequate utilization, gaps in UX design, and users' willingness to evangelize our technology.
showing 191 - 200