WalkMe DAP
WalkMeExternal reviews
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A great automation tool!
What do you like best about the product?
I love how it makes any website really interactive, something that I struggled to do in my previous job. It can be really useful to new users, less skilled or equipped personnels.
What do you dislike about the product?
It doesn't offer a lot of variety in design. Even though it has a CSS element to it, I think anyone outside of IT would not be able to utilize that. It should appeal to a more broader range of employees.
What problems is the product solving and how is that benefiting you?
Walkme can help users identify which fields to click in immediately or provide digital assistance without the need for a IT professional to be involved. It lessens amount of time used to answer questions.
Building is a breeze
What do you like best about the product?
There have been many improvements to WalkMe over the past year, but I would have to say the ease of build is best! Documenting takes longer than the actual build itself. You can learn the basics very quickly and start building right away. If you get stuck, there are tips on most items to help you out, giving you the information you need to get unstuck quickly.
What do you dislike about the product?
Even with improvements, I find WalkMe Insights to be tricky. Insights is a potent tool, but sometimes, getting it to do what you need and get your desired answers can take some time. A less restrictive custom report tool with end-user terminology could help to make it easier.
What problems is the product solving and how is that benefiting you?
New Feature awareness, optimize end-user time to complete transactions and provide the Sales reps with the information they need when they need it.
Walk Thru WalkMe
What do you like best about the product?
Easy to use and they continously improve the product and make it easy to use. Easy to implement in any system and guides the user where we face issues or queries.
What do you dislike about the product?
Many features which need to be adopted and also custom inbuilt solutions needs to be marketed
What problems is the product solving and how is that benefiting you?
When we moved from one system to another system we faced lots of queries and once walkme got implemented then those queries were resolved. People dont require handover or training since walkme guides them slowly and easily step by step or in single click using the different features.
Great admin and user experience!
What do you like best about the product?
I like how easy it is to utilize the tool to implement the used cases at Flowers.
What do you dislike about the product?
There is nothing about WalkMe I dislike persay, there are some things I'd like to see eventually! I know better analytics are coming so that's great!
What problems is the product solving and how is that benefiting you?
Customer experience in SuccessFactors has been great using WalkMe walk thrus.
WalkMe is the new solution to increasing productivity and reducing support hours.
What do you like best about the product?
Just in time, help! I love that new hires now have a tool to help them transition between training and working.
What do you dislike about the product?
This is a hard one. The only thing that stands out is the lack of capability to customize the Ireland Menu.
What problems is the product solving and how is that benefiting you?
WalkMe increases efficiency in repeated processes, reduces the time for onboarding, and reduces the support needed.
Change Management - Game Changer Wonder!
What do you like best about the product?
WalkMe allows you to deploy your Change Management strategy by giving you the data to validate how effective the strategy is performing. With this data you can adjust the strategy and tailor the impact.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
WalkMe creates the environment that the digital tool and the business process have an integrated message that enables value across the organization.
What do you dislike about the product?
There is an opportunity to improve the WalkMe editor to be more userfriendly by organizing the content and improving on at what state of development the WalkMe content is at.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
It will be helpful in the case of WalkMe content development to allow for the different people that are developing to see at what state of development is the content is at, solutioning, testing, feedback and release etc.
What problems is the product solving and how is that benefiting you?
Helping onboard Planview. Providing guidance and onboarding users to Planview and giving them customized directions depending on the user role. We have keep a small team to help support Planview users
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe is helping on deploying campains that allows the team to introduce any of the Planview releases updates to the users across the enterprise.
WalkMe - Great Support
What do you like best about the product?
WalkMe allows you to add edits to the software to prevent bad data - without a need to customize your system.
What do you dislike about the product?
Sometimes the training is not explicit about how to get to a feature to set it up.
What problems is the product solving and how is that benefiting you?
Preventing bad data on PeopleSoft - better interface data.
Proven ROI in Months
What do you like best about the product?
SmartWalkThrus eliminate wasted scrolls, clicks and confusion. And ShoutOuts ensure you reach every user with news.
What do you dislike about the product?
We experience inconsistencies sometimes, and somehow they're always moving targets.
What problems is the product solving and how is that benefiting you?
WalkMe prevents users from the frustration of repeated error messages when they haven't completed forms--for example, on the Lead Conversion screen in Salesforce.
Robust application for digital adoption
What do you like best about the product?
At the core of WalkMe is helping users complete tasks in the application. They don't need to look up procedures or as a colleague. They get help where and when they need it.
What do you dislike about the product?
I don't find the automatic element selectors work well. We have more success entering elements manually. It would be great if WalkMe implemented a 'Snooze' feature so that users could go back to a ShoutOut or Walk-thru that was auto-played at a later time.
We also have some ongoing issues with not being able to close ShoutOuts, which blocks users from continuing with their task.
We also have some ongoing issues with not being able to close ShoutOuts, which blocks users from continuing with their task.
What problems is the product solving and how is that benefiting you?
WalkMe creates a better onboarding experience for users by helping them complete tasks in the app on day 1. It also allows them to go directly to resources they need without having to search multiple locations for them.
Data Driven Solutions for your Digital Adoption Program
What do you like best about the product?
That you can put various applications together to create just about any solution you want. Then.... you get the analytics to know if your solution is working.
What do you dislike about the product?
There are some limitations, and they are slow to bring some features to production. In addition they are expensive so you need to have lots of content created to get your value.
What problems is the product solving and how is that benefiting you?
Helping to get existing support content in front of the user at the time of need. Good content that has been created over the years can't be found and thus users try to use apps without it.
Also it is allowing us to watch user processes before we put in WalkMe to validate the pain point.
- Validating data input
- Showing users how to complete tasks in the app - without any training.
Also it is allowing us to watch user processes before we put in WalkMe to validate the pain point.
- Validating data input
- Showing users how to complete tasks in the app - without any training.
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