WalkMe DAP
WalkMeExternal reviews
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Walkme best user guide for new joineee
What do you like best about the product?
Walkthrough, auto click, smart tips and easy to use editor. Startup menu and shoutout popup to guid user.
What do you dislike about the product?
we can use custom jquery content, the selector is not much useful sometime. Looping of element is not possible in walkme.
What problems is the product solving and how is that benefiting you?
Walkme helped support executive to understand the process and flow of application. Walkthrough autoclick imporived performance of the executive. The form validation feature reduced human error by around 50%
Help call reduction by 60%
Training hour reduced by 70%
User performance incrased by 35%
Help call reduction by 60%
Training hour reduced by 70%
User performance incrased by 35%
WalkMe makes things better!
What do you like best about the product?
When I use WalkME, I can finally fix the issues that I've only ever been able to complain about before. Developers are busy people and new features take a long time to produce. WalkMe lets us solve a myriad of problems very quickly and easily. And if we have difficulty, WalkMe is always there to help with an easy to use and excellent service team.
What do you dislike about the product?
This is one of those humblebrags. My least favorite thing about WalkMe is that it can solve nearly any problem so that sometimes we have to ask ourselves, Should we use WalkMe to solve this one? It does help us to think holistically to know that we could always solve it with WalkMe. If you ever find yourself building something that the next builder will have trouble understanding, step back. Double check.
What problems is the product solving and how is that benefiting you?
Most recently I have used WalkMe to help users navigate a confusing billing and payment app. When we find frequest errors in the invoices, we set up a new process to catch those errors earlier in the process.
WalkMe Helps Guide and Grow Your Users
What do you like best about the product?
What I like most about WalkMe is the ability to add guidance and help directly at the source of the problem.
What do you dislike about the product?
I think users are apprehensive of overlays in general, but that's certainly not the fault of WalkMe.
What problems is the product solving and how is that benefiting you?
It allows me to quickly make announcements on a company wide scale. Validation and guidance directly at the source where it's needed. Creative solutions to help give users the information or resource they need in the moment.
Transformative Success with WalkMe across our IT Stack
What do you like best about the product?
The implementation of WalkMe across our IT stack has been nothing short of transformative. This digital adoption platform has revolutionized the way we interact with our technology, driving efficiency, productivity, and user satisfaction to unprecedented levels.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
From the onset, WalkMe's seamless integration with our existing IT infrastructure was impressive. The platform's flexibility and adaptability allowed us to tailor it to our specific needs, ensuring a smooth and efficient implementation process. The support from the WalkMe team was exceptional, providing us with the necessary guidance and expertise every step of the way.
One of the most significant impacts of WalkMe has been on user onboarding and training. The platform's interactive, step-by-step guides have made it easier for our employees to understand and navigate complex systems and processes. This has drastically reduced the learning curve and enabled our teams to become proficient with new software in record time.
WalkMe's real-time, contextual guidance has also been a game-changer. It has empowered our employees to solve issues independently, reducing the load on our IT support team and significantly improving problem resolution times. This has not only boosted productivity but also enhanced employee confidence and satisfaction.
Moreover, WalkMe's analytics capabilities have provided us with invaluable insights into user behavior and system usage. This data-driven approach has allowed us to identify areas for improvement, optimize workflows, and make informed decisions that drive continuous improvement and innovation.
In conclusion, the implementation of WalkMe across our IT stack has been a resounding success. It has fundamentally improved the way we use technology, fostering a culture of self-service, efficiency, and continuous learning. We look forward to leveraging WalkMe's capabilities further as we continue on our digital transformation journey.
What do you dislike about the product?
The difficulties are usually around value discussions as the true value of our program is often hard to quantify into specific numbers beyond general figures based on agreen upon assumptions.
What problems is the product solving and how is that benefiting you?
Reducing support tickets, improving productivity, reducing onboarding time, improving the employee experience, reducing the need to additional and ongoing training, and enforcing data quality safeguards.
A great digital adoption tool for your IT investment
What do you like best about the product?
Ease of Use, Ease of Implimentation, Ease of Integration, Number of Features, Reporting capabilities, Easy to develop solutions
What do you dislike about the product?
Limitation of date comparison feature translation.
What problems is the product solving and how is that benefiting you?
WalkMe helps develop contents that make user self-dependent to complete tasks or follow processes. It reduces user manual effort, time of completion of a process, data errors. It intern helped client's save their manual effort and cost. WalkMeX is a great and AI implimentation compliments the tools capabilities and help receive better ROI for clients.
Incredible platform and great partnership
What do you like best about the product?
The platform is easy to use and was able to train myself quickly thanks to their DAP institute. The customer support is exceptional, and every query I've had was met with quick response times and thorough assistance. I truly appreciate their dedication to their customer's success.
What do you dislike about the product?
Wish there were more ways to share content built by other companies to accelerate our content.
What problems is the product solving and how is that benefiting you?
Adoption and training for our sales platforms, specicially Salesforce, Seismic, & Power BI
Best way to guide users and stop errors
What do you like best about the product?
- Rapid release times for solutions
- Wide range possible solutions
- Ease of use for customers and builders
- Saves money by being able to fix issues that would cost hefty development time
- Wide range possible solutions
- Ease of use for customers and builders
- Saves money by being able to fix issues that would cost hefty development time
What do you dislike about the product?
The tools for a solution can be restrictive
What problems is the product solving and how is that benefiting you?
Digital adoption - this project is rolling out new software and WalkMe is being used to have internal guideance for users, this has reduced support tickets significantly and those that come through often can be resolved by WalkMe WalkThrus
Data Validation - WalkMe is used to validate data input where system restrictions do not validate (For example First Names that can have numbers)
Error Provention - Stops users doing incorrect process
Cost Saving - With WalkMe Data Validation and Error Provention fixes are quick to release and do not incur any cost, these issues developed by the vendor, but this comes with a hefty pricetag and extended timeline
Data Validation - WalkMe is used to validate data input where system restrictions do not validate (For example First Names that can have numbers)
Error Provention - Stops users doing incorrect process
Cost Saving - With WalkMe Data Validation and Error Provention fixes are quick to release and do not incur any cost, these issues developed by the vendor, but this comes with a hefty pricetag and extended timeline
WalkME Wonderful!
What do you like best about the product?
In the L&D world, speed and content accuracy are at the forefront of this everchanging world we live in, and WalkMe gives us the capability to keep up.
What do you dislike about the product?
Some of the capabilities we need are slow to come to fruition, but we are heard and know prioritization exists in all agile environments.
What problems is the product solving and how is that benefiting you?
It is reducing the number of tickets our customers submit and for the associates that are contacted about troubleshooting. It is allowing us to reduce development time as LxDs. And it allows us to be quicker in marketing with the tools and updates needed as a Fintech.
Worderful Tool
What do you like best about the product?
WalkMe is one of Best DAP Tool, It helps to enhance the user experience and increase user adoption. It helps to our new cleint users to learn quickly and also helps to navigate our application.
What do you dislike about the product?
Nothing to dislike about it. it was a great tool
What problems is the product solving and how is that benefiting you?
A Lot of problem have solved.
Any events - we can plan for a shoutouts
To help our customer on a Work flow : SMT feature is great
Any events - we can plan for a shoutouts
To help our customer on a Work flow : SMT feature is great
Easy and highly responsive customer service
What do you like best about the product?
WalkMe is an easy to use tool, with high value and ROI for our business and it's users. Customer support is prompt and multiple avenues are available for help.
What do you dislike about the product?
Sometimes due to technical bugs, capturing display conditions cause issues but not a great deal
What problems is the product solving and how is that benefiting you?
User adoption of new features and improved issues across our systems
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