WalkMe DAP
WalkMeExternal reviews
542 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing Customer Support
What do you like best about the product?
WalkMe has given us the ability to provide training at the point of need. Previously, new employees learned to use our software by using on-demand training guides and videos. While it worked, we knew that this type of training wouldn't be as effective as real-time, hands-on training.
With WalkMe, we were able to give them that style of training. Users can call up guides when/if they need them and get the training directly within the software they were using, without having to reference material in a different location. Feedback from this type of training has been overwhelmingly positive.
With WalkMe, we were able to give them that style of training. Users can call up guides when/if they need them and get the training directly within the software they were using, without having to reference material in a different location. Feedback from this type of training has been overwhelmingly positive.
What do you dislike about the product?
If you are the one building WalkMe, the learning curve is steep. However, they do have a fantastic implementation crew and training material that will help you get everything set up and running.
What problems is the product solving and how is that benefiting you?
WalkMe is training employees at the point of need and in real time. It's also reducing the number of user errors in the software.
WalkMe's capabilities is much more than a just-in-time on-screen-support!
What do you like best about the product?
WalkMe's community is so vibrant and the customer success team is so keen to help us implementors derive value. Everyone's so eager to learn and to share! On the tool, the robustness of it's solutions and the multitude of approaches you can adopt to solve one problem makes working with WalkMe extremely fun!
What do you dislike about the product?
The certifications sometimes had way too much of everything - when working hands on, most seemed like Nice-To-Know content so I didn't know what was actually HAVE-TO-KNOW content.
What problems is the product solving and how is that benefiting you?
I was tasked to implement WalkMe to assist our clients in their transition from a legacy system to a new system... The problems were endless:
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
1) Unstable environment
2) Long processes on new system
3) Old system permitted multiple processes (e.g. working on a Sales Order and a Sales Quotation) to be done on the same screen
WalkMe benefitted us in addressing not just these problems but many more. The best use-cases of WalkMe in our implementation were in using it as a tool to bridge the many tech gaps. The long timelines that the tech team quoted were all avoided with WalkMe's many apps and features.
Very knowledgeable and helpful
What do you like best about the product?
I like that it's a good tool to use instead of PowerPoints or documents, having the on screen walkthrough is better for learning.
What do you dislike about the product?
Sometimes depending on the websites and cookies, walkme's might not show up due to those
What problems is the product solving and how is that benefiting you?
Better training modules
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
Better turnaround time down the road
Catches user error at the start rather than having the using send a fault order
Easy to manage and maneuver
WalkMe for Lumen
What do you like best about the product?
The ease of use for the end user, the supplementation of tracining, and the downstream benefit of doing it right the first time
What do you dislike about the product?
I dont have any so far, I really like how we've set up our program
What problems is the product solving and how is that benefiting you?
A major reduction in app integration and training will be seen
Impressive and user friendly product
What do you like best about the product?
Walkme analytics and the ease of use in building use cases with excellent support from Walkme. I appreciate all the features and options in building.
What do you dislike about the product?
I love the option to open a URL. Can you add the feature to allow a user to open an application?
What problems is the product solving and how is that benefiting you?
Onboarding new hired employees and it will create efficiency in our onboarding processes. Teaching new users how to use the application to perform their role effectively.
The MUST HAVE TOOL to enhance the user experience
What do you like best about the product?
Analytics that help shape further developments to make the user experience even better
It makes the often challenging task of change mnagement much easier
It makes the often challenging task of change mnagement much easier
What do you dislike about the product?
It's working for us right now, so nothing yet!
What problems is the product solving and how is that benefiting you?
WalkMe is helping us to facilitate change much easier than before, it allows us to smooth out contensious steps, so the end user has a seamless and enjoyable experience.
WalkMe user for multiple applications.
What do you like best about the product?
I like how adaptable it is. There is always a solution to any problem so matter the issue.
What do you dislike about the product?
I think the a downside is that you can track insights by groups of people. Meaning that when a task is done by one user, another user at the same company or department can't see that it was completed and has to do it again.
What problems is the product solving and how is that benefiting you?
We use WalkMe to help customer adaption to new applications and functionalities using training resource and other tools.
WalkMe Review
What do you like best about the product?
The speed, flexibility and effectiveness of WalkMe is truly impressive. It gives us the ability to quickly deploy a solution to our platform, that would normally take cycles of time on a product roadmap. My favorite part about WalkMe is surprising our business partners with the solutions we create.
What do you dislike about the product?
At times it can be difficult to build in some areas of our platform. These challenges require more time to investigate but can usually be resolved.
What problems is the product solving and how is that benefiting you?
WalkMe has helped us solve a wide variety of problems. WalkMe is being used to provide on screen guidance, prompts and launchers to help learners navigate and learn our platform. We have been able to use WalkMe to help users be more compliant with standardized processes. Through the use of WalkMe's Shoutouts we have been able to clearly communicate and remind agents of important updates. It has allowed us to reduce email and provide agents with just information in an effective manner. WalkMe has also given us the abilty to do A/B testing and track user data.
Get DAPping!
What do you like best about the product?
I love the completeness of the the apps that WalkMe offers and how they work together, you can easily provide a comprehensive, cohesive solution to your users. The product updates are frequent and their dev team is accessible and eager to hear from their clients. The Community site is a huge bonus, we all know and love each other and are constantly joining all of the events that they offer to learn tips and tricks that help us evolve our DAP strategies.
What do you dislike about the product?
I have had tremendous success with WalkMe, any enhancement suggestions can quickly be put on their ideas portal...two of mine have already been implemented!
What problems is the product solving and how is that benefiting you?
We now have a 100% digital approach for most new features and updates, and live training has been mainly eliminated - a potential savings of 10+ trainer hours and 60 minutes per Associate. Anywhere from 250-500 users need to be trained through 10-20 live sessions per major feature. Users can now quickly find the support that they need in-tool, when they need it, with no interruption to their workflow and experience less time away from customers. We have also had amazing success automating case management, and have saved over $80k, 800k clicks, and 1,800 hours last year alone!
WalkMe and their staff are awesome!
What do you like best about the product?
WalkMe is a great digital adoption tool that aids businesses in getting the most from IT investments. It is light when developing solutions, allowing you to create specific solutions to help end users with endless processes.
WalkMe can integrate into nearly any web-based application, and there is even a desktop version! I enjoy using WalkMe to help me in my day to day operations and help clients gain the most from their IT investments!
WalkMe can integrate into nearly any web-based application, and there is even a desktop version! I enjoy using WalkMe to help me in my day to day operations and help clients gain the most from their IT investments!
What do you dislike about the product?
The downside to using WalkMe is only dependent on you not being committed to utilizing the tool to it's full extent.
What problems is the product solving and how is that benefiting you?
WalkMe helps my clients solve many business-related problems. The most common issue we run into is applications taking a long time to update on key processes, which can either confuse end users or cause errors in a process. The benefit of WalkMe is how easy and fast it is to deploy to intercept some of these problems, like forgetting to fill out a form that isn't mandatory on the UI but is mandatory in the process.
showing 91 - 100