Patchworks

What do you like best about the product?

The consultants are extremely hands on and want to get stuck.

What do you dislike about the product?

Some issues experienced have taken too long to resolve.

What problems is the product solving and how is that benefiting you?

Data would be siloed from one platform to the next without an iPaaS or bespoke solution. At our growth speed its preferable to rely on the infrastructure of an outsourced iPaaS platform so we can

What do you like best about the product?

Patchworks has made our integration seamless - in the best way possible we forget we have it sometimes because it just works.

What do you dislike about the product?

We had some issues with efficiencies within our flows migrating to the core plaform - but Patchworks have been great at optimising our setup to resolve this

What problems is the product solving and how is that benefiting you?

Patchworks syncs orders and inventory between Shopify and Peoplevox instantly, ensuring our website is only showing the products available to buy, and allowing us to deliver a high speed, top quality despatch experience for customers.

What do you like best about the product?

Communication with real people and the accessibility of the portal

What do you dislike about the product?

reduced staffing has resulted in less bandwidth and higher stress on our contacts at Patchworks. Feel we can only focus on one thing at a time, while before they could delegate and we could work across our total business

What problems is the product solving and how is that benefiting you?

Day to day flows with issues.
new integrations to new platforms and solutions for all of our requirements

What do you like best about the product?

Once you have a solid foundation in place and your connectors set up, it can be used by many people across the organization. The interface is easy to understand for users with different levels of technical skill, and the flows are straightforward to build and follow thanks to the available shapes.
Patchworks unlocks more people in the organization to automate tasks and can probably support and interface with most of the tools in use by the organization.

What do you dislike about the product?

There’s some initial setup required to get started, and a few things can only be solved with scripts (and therefore a developer). That said, with today’s AI tools, this has become much easier.

What problems is the product solving and how is that benefiting you?

Patchworks, as middleware that connects many tools, has unlocked the ability to centrally automate, connect, and transform data between different pieces of software in our tech stack. And it’s not just for developers. Anything with an API, once it’s set up, can then be reused by others simply by working with the shapes in a Flow. Especially with the support of AI, this unlocks a level of productivity for some employees that wasn’t possible before.

What do you like best about the product?

I like that Patchworks allows us to customize our setup to pass the exact data we need in the way we need it. It's also great because it's easy to scale for new brands without relying on third parties. It's relatively quick to learn and is constantly being updated with new features. I appreciate being able to customize process flows exactly as we need. The support is responsive, and I experience very little downtime. The initial setup was relatively easy, and despite the platform's many features being initially overwhelming, there are very good resources and a training academy that provide a structured learning path through the key parts.

What do you dislike about the product?

It would be very useful if there was a way that the payloads in the run logs could be searched through. At the moment, it takes time to find the exact payload that may have an issue.

What problems is the product solving and how is that benefiting you?

Patchworks syncs products, inventory, orders, and fulfillments effortlessly. It allows us to customize data flow, scaling rapidly without third-party reliance. It's quick to learn, with constant updates, customizable flows, responsive support, and little downtime, fitting our business needs perfectly.

What do you like best about the product?

I use Patchworks to connect a bunch of integrations and it allows us to build integrations fast. I like the ease of use and the assistance from support when required. Jon Dunn has been a fantastic help. Even though I'm not an engineer and don't know how to code, getting quick answers from support has saved me a lot of time. The initial setup of Patchworks was quite easy once I passed the courses and gained a better understanding.

What do you dislike about the product?

I find sometimes the page doesn't refresh straight away to reflect changes, although it's possibly my fault for having multiple windows open at the same time.

What problems is the product solving and how is that benefiting you?

I use Patchworks to connect integrations quickly without needing coding skills, saving time with easy setup and valuable support.

What do you like best about the product?

Working with the entire team has been truly invaluable to me in the short time of collaboration. The applications are very user-friendly, which makes my daily tasks much easier. Even when I encounter something unfamiliar, the customer support is always reliable and responsive, whether I reach out by email or through Slack for immediate assistance. The number of features that Patchworks provides our company is essentially to the day to day running of the business.

What do you dislike about the product?

Initially, I found the system quite complex to navigate, particularly when trying to understand the differences between Patchworks Tapestry and Patchworks Core. However, as I continue to use it, I find that it is gradually becoming easier and more straightforward.

What problems is the product solving and how is that benefiting you?

Patchworks is effectively addressing all of our current business challenges, whether they relate to data, finance, inventory, ecommerce, or logistics.

What do you like best about the product?

Ease of use and integration are standout features, thanks to the built-in connectors and endpoints that allow you to get started right away without spending extra time on basic setup. The platform handles large datasets efficiently by leveraging connection pools, pagination, and queuing logic. Implementing any process flow is straightforward with the available connectors and modules. Customer support is responsive and addresses nearly all queries promptly. Our technical point of contact consistently made time to assist us, whether we faced simple or complex issues, ensuring that every problem was resolved immediately.

What do you dislike about the product?

These are more of cosmetic changes and good-to-have features. The logging functionality could use some improvement, particularly by including requests in the logs. Additionally, it would be helpful to have a way to archive the process flow or implement versioning for it. When a process is deleted, it should be archived and then removed after a certain period. It would also be beneficial to have the ability to drag and drop shapes within the process flow to easily reposition them.

What problems is the product solving and how is that benefiting you?

Patchworks has streamlined our integrations by connecting our eCommerce platform(oroCommerce), ERP(Oracle Netsuite) and PIM (PDM Automotive) systems seamlessly.
It has eliminated manual data entry, reduced the errors when handling data, and improved data accuracy across platforms.
Easy and quick setup makes it easy to deploy new integrations quickly, while real-time syncing keeps operations running smoothly. Overall, it’s boosted efficiency, scalability, and visibility across our business processes.

What do you like best about the product?

Patchworks is a reliable, well-structured integration platform that bridges systems like NetSuite, Futura, Magento 2, and Peoplevox seamlessly once the flows are configured properly. The data transformation capabilities and automation logic behind their connectors are strong, helping to stabilise complex ERP and retail ecosystems. The recent updates to the UI and error tracking have made monitoring flows far easier, and the team has been responsive to change requests and quick fixes when required. It’s particularly effective for managing large transaction volumes without constant manual intervention.

What do you dislike about the product?

The platform still requires technical intervention for certain configurations or data fixes that could ideally be handled through the UI. Error logs sometimes need deeper investigation, which demands understanding of the underlying JSON payloads. Also, change deployment between environments could be smoother — currently it still depends on developer handover. Documentation could go deeper in some areas, especially around edge-case handling for multi-system integrations.

What problems is the product solving and how is that benefiting you?

Patchworks sits at the core of our multi-system retail integration between NetSuite, Futura, Magento 2, and Peoplevox. It automates data flows for orders, inventory, transfers, and product creation—removing a huge amount of manual processing and reconciliation. The platform allows us to manage high transaction volumes daily with far fewer failures, improves data accuracy across systems, and helps maintain operational stability between ERP, warehouse, and e-commerce layers.

It’s been especially valuable in handling bespoke business rules (for example, conditional routing of transfer orders or mapping logic), which previously required heavy custom scripting in NetSuite or manual intervention. Patchworks essentially acts as the “nervous system” between all our operational tools, ensuring continuity and reliability.

What do you like best about the product?

One of the standout features of Patchworks is the 24/7 support they provide.
In particular, Jon Dunn has been incredibly helpful to our company, guiding us through the migration from tapestry services to core.
Without his assistance, the process would not have been nearly as smooth.
The platform itself is user-friendly, making it easy to navigate and edit when necessary. We will definitely be recommending Patchworks as the integration platform of choice.

What do you dislike about the product?

We have not found anything to dislike about patchworks.

What problems is the product solving and how is that benefiting you?

The complexities that naturally occur with integrating multiple systems