Patchworks

What do you like best about the product?

Patchworks has made our integration seamless - in the best way possible we forget we have it sometimes because it just works.

What do you dislike about the product?

We had some issues with efficiencies within our flows migrating to the core plaform - but Patchworks have been great at optimising our setup to resolve this

What problems is the product solving and how is that benefiting you?

Patchworks syncs orders and inventory between Shopify and Peoplevox instantly, ensuring our website is only showing the products available to buy, and allowing us to deliver a high speed, top quality despatch experience for customers.

What do you like best about the product?

Communication with real people and the accessibility of the portal

What do you dislike about the product?

reduced staffing has resulted in less bandwidth and higher stress on our contacts at Patchworks. Feel we can only focus on one thing at a time, while before they could delegate and we could work across our total business

What problems is the product solving and how is that benefiting you?

Day to day flows with issues.
new integrations to new platforms and solutions for all of our requirements

What do you like best about the product?

Once you have a solid foundation in place and your connectors set up, it can be used by many people across the organization. The interface is easy to understand for users with different levels of technical skill, and the flows are straightforward to build and follow thanks to the available shapes.
Patchworks unlocks more people in the organization to automate tasks and can probably support and interface with most of the tools in use by the organization.

What do you dislike about the product?

There’s some initial setup required to get started, and a few things can only be solved with scripts (and therefore a developer). That said, with today’s AI tools, this has become much easier.

What problems is the product solving and how is that benefiting you?

Patchworks, as middleware that connects many tools, has unlocked the ability to centrally automate, connect, and transform data between different pieces of software in our tech stack. And it’s not just for developers. Anything with an API, once it’s set up, can then be reused by others simply by working with the shapes in a Flow. Especially with the support of AI, this unlocks a level of productivity for some employees that wasn’t possible before.

What do you like best about the product?

I like that Patchworks allows us to customize our setup to pass the exact data we need in the way we need it. It's also great because it's easy to scale for new brands without relying on third parties. It's relatively quick to learn and is constantly being updated with new features. I appreciate being able to customize process flows exactly as we need. The support is responsive, and I experience very little downtime. The initial setup was relatively easy, and despite the platform's many features being initially overwhelming, there are very good resources and a training academy that provide a structured learning path through the key parts.

What do you dislike about the product?

It would be very useful if there was a way that the payloads in the run logs could be searched through. At the moment, it takes time to find the exact payload that may have an issue.

What problems is the product solving and how is that benefiting you?

Patchworks syncs products, inventory, orders, and fulfillments effortlessly. It allows us to customize data flow, scaling rapidly without third-party reliance. It's quick to learn, with constant updates, customizable flows, responsive support, and little downtime, fitting our business needs perfectly.

What do you like best about the product?

I use Patchworks to connect a bunch of integrations and it allows us to build integrations fast. I like the ease of use and the assistance from support when required. Jon Dunn has been a fantastic help. Even though I'm not an engineer and don't know how to code, getting quick answers from support has saved me a lot of time. The initial setup of Patchworks was quite easy once I passed the courses and gained a better understanding.

What do you dislike about the product?

I find sometimes the page doesn't refresh straight away to reflect changes, although it's possibly my fault for having multiple windows open at the same time.

What problems is the product solving and how is that benefiting you?

I use Patchworks to connect integrations quickly without needing coding skills, saving time with easy setup and valuable support.