Salesloft
SalesloftReviews from AWS customer
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4,096 reviews
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Great software and even better customer service
What do you like best about the product?
I like that my team enjoys using it and the interface is very user friendly. Sometimes getting people to use new software is very difficult, with Salesloft we haven't had any issues and the team sees the results immediately.
What do you dislike about the product?
I wish I could see the scheduled cadence actions a day in advance. That would help people plan their day better. Can do a makeshift version of this via SFDC reporting as a workaround though
What problems is the product solving and how is that benefiting you?
With Salesloft we're not only able to build more pipeline, faster, but we're also able to close more deals by keeping the sales cycle tighter. Furthermore, I've noticed added benefits of reps ramping faster and being able to narrow down my coaching to reps, which is great.
Recommendations to others considering the product:
Other companies will try to sell you on features you don't necessarily need - make sure every feature thrown at you is actually important to the results you want to see.
Best email automation tool available at reasonable cost
What do you like best about the product?
I like SalesLoft's features of scheduling an email at a futuristic time. It also notifies who opened the email, when and how many times.
What do you dislike about the product?
Even though I schedule a time for the email to be sent, it asks me to go through each and every email before they are sent
What problems is the product solving and how is that benefiting you?
Sending mass emails, Scheduling emails in the future
Swiss army knife for sales engagement
What do you like best about the product?
Live Call Studio, Cadences, high-level analytics, dialer, customer service
What do you dislike about the product?
Inability to track analytics on personal cadences/templates, incomplete initial implementation (however CS and our rep have been very responsive in optimizing)
What problems is the product solving and how is that benefiting you?
Higher activity across the team, call coaching, data on effective emails
Recommendations to others considering the product:
Have a checklist of what you want to see once implemented prior to implementation
SalesLoft helps track your leads and outreach activity
What do you like best about the product?
Cadences can be automated to reach out to customers with just a few clicks to setup. It keeps our reps organized. We have multiple offices so tracking the activity on each account is critical to ensuring we don't bombard prospects and overlap. Call recordings help the management team give effective feedback to improve each team member.
What do you dislike about the product?
The integration with SalesForce is not automated. Sometimes contact information will not import properly or may not tie in from SalesForce at all and a manual import of that data is required. It would be great if this could be automated to add all contact info.
What problems is the product solving and how is that benefiting you?
Our entire sales team uses SalesLoft. It keeps us organized and with so many on-going outreaches by multiple people, across different regions, it tracks all of the communications to know who did what last.
Recommendations to others considering the product:
Great for tracking outbound/inbound leads and calls. Also very helpful during the sales process. Call volume reports for reps, average talk time, and other stats like the ones for cadences are extremely helpful with performance reviews. Prior to sales, I was in onboarding and implementations where SalesLoft isn't currently used. From an implementation standpoint, this isn't the best program.
More than getting the job done!
What do you like best about the product?
The layout, navigation, and user friendliness.
What do you dislike about the product?
The outages with no advise when the system will be back up and running.
What problems is the product solving and how is that benefiting you?
Sales Activity Automation and Tracking
Recommendations to others considering the product:
Great tool for Sales Automation
Client Development
What do you like best about the product?
Ease of use within the platform is good. The analytics are also great.
What do you dislike about the product?
I don't like the cadence system and the day numbering. it's confusing for email outreach.
What problems is the product solving and how is that benefiting you?
keeping in constant connecting with my prospects
Works best for my job
What do you like best about the product?
I like how I can go right into my next call with little to no wait time. The email sequence feature is a great tool for getting your message out to the prospect. I like how I am able to create specific cadences for specific times of the day.
What do you dislike about the product?
Cadences can be confusing. Opened emails notification needs to be filtered. Needs to have a feature that shows if your email has been forwarded. sales force to sales loft lead integration is not very smooth
What problems is the product solving and how is that benefiting you?
I can make more calls per day as BDR, Emails, and calls all in one place is very convenient. Allows me to get more out of my day by being able to log my calls on the fly. I have realized that With sales loft my team and I are able to manage our leads better.
Recommendations to others considering the product:
Works great for inside sales.
Good idea bad execution/software
What do you like best about the product?
The automated cadences are probably the best thing about SalesLoft
The templates in general work okay
The templates in general work okay
What do you dislike about the product?
Nothing works the way it's supposed to. Below are a list of the problems we've had:
The dialer doesn't work/has poor sound quality
Calls sometimes don't get logged
Some prospects and customers reject emails that go through salesloft first
Some of my team got banned from sending emails because they were labeled spammers
Email attachments often don't go through
The email signatures and text looks shoddy and unprofessional
The support is HORRIBLE
Support people aren't technical and don't know their product
They just blame every other piece of tech you have... it's never the fault of their buggy software, it's always Chrome, Outlook, Azure, 365, your internet, your headset, and literally anything else's fault
No accountability whatsoever
It's also pretty expensive
The dialer doesn't work/has poor sound quality
Calls sometimes don't get logged
Some prospects and customers reject emails that go through salesloft first
Some of my team got banned from sending emails because they were labeled spammers
Email attachments often don't go through
The email signatures and text looks shoddy and unprofessional
The support is HORRIBLE
Support people aren't technical and don't know their product
They just blame every other piece of tech you have... it's never the fault of their buggy software, it's always Chrome, Outlook, Azure, 365, your internet, your headset, and literally anything else's fault
No accountability whatsoever
It's also pretty expensive
What problems is the product solving and how is that benefiting you?
Literally the only positive we've gotten from SalesLoft is a few passive demo bookings through automated cadences. It has not done anything else well that it was supposed to and even this functionality has periodically let us down.
Recommendations to others considering the product:
This software is not fit for purpose. Would recommend avoiding this tool. It's expensive, doesn't work well, and the support is the worst I've had with any company I've ever engaged with.
Great Product
What do you like best about the product?
Easy to use and understand. Wonderful implementation process.
What do you dislike about the product?
Nothing, it is so simple to use. The only thing I wish they would add is more integration with SF and ability to send and receive from diff emails.
What problems is the product solving and how is that benefiting you?
Leads and processing of them. We are booking demos!
Recommendations to others considering the product:
YES!!!!!
Good tool but...
What do you like best about the product?
SalesLoft is best for building cadences and keeping contacts/leads moving through that chain of actionable steps.
What do you dislike about the product?
Have historically had a lot of issues with calling out and the service not working properly. Emails are also constantly formatted differently than what I see as I am writing it.
What problems is the product solving and how is that benefiting you?
The main business problem is making sure that leads and accounts are being worked properly. Biggest benefit is being able to offload doing this with a system that does not sync with all of my existing tools (SF, DiscoverOrg)
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