Salesloft
SalesloftReviews from AWS customer
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4,098 reviews
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Easy to use!
What do you like best about the product?
Salesloft provides step by step walk through and help area that makes it easy to streamline processes!
What do you dislike about the product?
If you are using a survey link or something outside of salesloft people need to be removed from cadences manually.
What problems is the product solving and how is that benefiting you?
Easy to reach large group automated and tracking for open and response rates. Makes it easier to roll out initiatives for people managing a large book of business.
Completely changed the way I work
What do you like best about the product?
It's cadance software that has dramatically increased my efficiency, ability and overall performance. Being able to automatically track where each prospect is within a specific cadance and have my day automatically planned is paramount for me in achieving my target.
What do you dislike about the product?
The dialler can be a bit temperamental and requires all the numbers to be entered in a certain way. Other diallers I have used allowed multiple variations of the same number.
What problems is the product solving and how is that benefiting you?
For a long time the sales team as a whole was having to rely on slow, manual tracking of prospects. Salesloft has allowed us to spend nearly 100% of our time on the messaging we want to use and rapidly increase the number of companies we contact.
Recommendations to others considering the product:
We reviewed plenty of different platforms including outreach and found Salesloft to be the best
Pleased So Far
What do you like best about the product?
We've only partnered with Salesloft for a little over a month (not including a trial) but so far, it is proving to be incredibly easy to use. The team has adapted well and I find it easy to track activity. The activity sync to SalesForce keeps our data centralized. Overall, very pleased so far with our experience.
What do you dislike about the product?
Not much so far. If we've had any issues, we've been able to contact the support team or our dedicated rep to find solutions quickly. The SalesLoft team has been incredibly responsive.
What problems is the product solving and how is that benefiting you?
We're using the tool to personalize proactive outreach and prospecting at scale. We had used another email specific tool before but didn't find the breadth we were looking for. Salesloft is enabling our SDR team to prospect efficiently without letting contacts "slip through the cracks." Nothing can be missed while using the tool and we are able to treat all prospects with priority.
Recommendations to others considering the product:
we ran a trial with salesloft and outreach. were really pleased with the salesloft buying experience and product features.
Salesloft review
What do you like best about the product?
It keeps track of cadences, auto generates emails, has the ability to add snipets within live emails.
What do you dislike about the product?
I did not like the phone connection to the system with making dials to clients and the functionality did not work for some features
What problems is the product solving and how is that benefiting you?
It keeps me accountable to make calls to clients and follow up on urgent responses
User friendly and has vastly improved efficiency
What do you like best about the product?
Before SalesLoft, our team was unable to reach all of our leads. After implementing it, we've been able to scale our outreach and reach drastically more people.
What do you dislike about the product?
I wish that there were more automation capabilities. i.e. being able to automatically skip call steps in a cadence if we mark someone's call disposition as wrong number rather than manually marking them do not call.
What problems is the product solving and how is that benefiting you?
SalesLoft has enabled us to call and email way more people than previously.
Recommendations to others considering the product:
Leverage your implementation team and you'll succeed.
Great Support from SalesLoft
What do you like best about the product?
I've used both SalesLoft and Outreach.io now at different companies. As far as the main features of the platform, I say they are relatively similar. But what I think separates these two companies is actually the post-sales services and support that I get from SalesLoft. My customer success manager is always very quick to reply, spent time helping me build out training and making sure we make full use of our investment.
What do you dislike about the product?
Training our reps to use the software takes time, but I think it was similar with my other company when we had Outreach as well so I think it is more about adopting a sales engagement platform takes time, rather it just being adopting SalesLoft takes time.
What problems is the product solving and how is that benefiting you?
Better prospecting and lead/contact engagement. By putting the effort up front to set up the cadence that we want to "touch" our prospects, it helps us increase our engagement rate with these prospects
Amazing People Awesome Product
What do you like best about the product?
Salesloft has made our sales team hyper efficient. our sales directors are truly blown away with how easy Salesloft is to use.
What do you dislike about the product?
there's not much we don't like about Salesloft.
What problems is the product solving and how is that benefiting you?
operational efficiencies, harmonizing communication, better follow ups.
Looks like crappy integration with Salesforce Lightning
What do you like best about the product?
hard to say really. The Salesforce integrations look crappy and no one cares.
What do you dislike about the product?
Checked some of their core features in their Salesforce integration and they just nor working as should.
You will not be able to call from Recently Viewed Contacts (!), the dialer will not recognize your contact when you will use it from an Account perspective.
What's more, I got an answer from their Customer Care that this behavior is ...intended.
You will not be able to call from Recently Viewed Contacts (!), the dialer will not recognize your contact when you will use it from an Account perspective.
What's more, I got an answer from their Customer Care that this behavior is ...intended.
What problems is the product solving and how is that benefiting you?
Want to use it in Salesforce Lightning.
Recommendations to others considering the product:
Be aware that it may not work a-OK with Salesforce Lightning
Shaved weeks off my SDR ramp time
What do you like best about the product?
I can reinforce our value props, talk tracks, and all trainings with a tool that continuously sharpens the saw. I can establish continuity in messaging. And I can customize it 100% to fit the frameworks of our specific prospects and their personas.
What do you dislike about the product?
While they are continuously making UI design improvements and in the few months we've been using it, those improvements have been significant, I think there is an opportunity to improve ease of use and design.
What problems is the product solving and how is that benefiting you?
Costello solves 2 very unique problems. It gives my newest reps a tool to guide their cold calls and provided support in nearly any common scenario so they don't have to memorize what to say when a competitor comes up or they get an objection. They can just dial without anxiety. It gives them the confidence to get started right away, and get opps faster.
Secondly, for my more seasoned reps, it helped them understand where they were losing prospects in conversations and gives them opportunities to self-coach with analytics to support them in indentifying areas of improvement.
I've shaved at least a week or two off ramp time for super fast growing SDR team. They see wins quickly, which gives them a boost early on. And those who follow it have significantly higher quality conversations, as measured by a lot of happy AE's who have provided tons of positive feedback on the improved quality of handoff and leads we're sending over. And for AE's to give positive feedback, you know you're doing something right :)
Secondly, for my more seasoned reps, it helped them understand where they were losing prospects in conversations and gives them opportunities to self-coach with analytics to support them in indentifying areas of improvement.
I've shaved at least a week or two off ramp time for super fast growing SDR team. They see wins quickly, which gives them a boost early on. And those who follow it have significantly higher quality conversations, as measured by a lot of happy AE's who have provided tons of positive feedback on the improved quality of handoff and leads we're sending over. And for AE's to give positive feedback, you know you're doing something right :)
Recommendations to others considering the product:
Costello offers amazing, white-glove treatment during both evaluation and implementation. They know how to build playbooks that will be effective and easy to use for your reps. Take advantage of these amazing resources to get the most out of your experience. It's not just a great platform, they're great partners and people who want to make sure you get adoption and results.
Great tool if you weren't using a tool before
What do you like best about the product?
Integration with Salesforce works well - you're able to import contacts and accounts, template cadences and engage with prospects at scale.
What do you dislike about the product?
The tool itself has a terrible UX. Clunky, not intuitive.
What problems is the product solving and how is that benefiting you?
Engaging with prospects at scale - helps with efficiency.
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