Salesloft
SalesloftReviews from AWS customer
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Sales loft Makes SDRing Easy
What do you like best about the product?
I love how user friendly sales loft is and how data/metric driven it is.
What do you dislike about the product?
I wish that it was easier to remove people from cadences during the call step.
What problems is the product solving and how is that benefiting you?
Metrics!
An extra lead flow engine to build in your free time
What do you like best about the product?
Allows me to set up campaigns for different types of prospects and drop them into lead funnels and have my SDR's do the leg work, while the leads rollll in.
Creating templates around my work help save cycles on tasks I have to do multiple times over.
Creating templates around my work help save cycles on tasks I have to do multiple times over.
What do you dislike about the product?
The integration between Loft and salesforce is decent. Wish logging calls while using the dialer was one click as opposed to three
What problems is the product solving and how is that benefiting you?
Problems: No easy way to send bulk emails, spending time sending same emails
Solutions: Automation, Mass client outreach, email templates
Solutions: Automation, Mass client outreach, email templates
Recommendations to others considering the product:
If you have not tried levering loft to add into your sales practice - I would highly recommend it. Good change into your process
Superior cadences over Outreach!
What do you like best about the product?
I really like SalesLoft's ability to create sequences with testing/variations and the feedback. It is much easier to use over Outreach for real time feedback.
What do you dislike about the product?
Not sure about their calling functionality since we never used it for calling and analyzing. Seems also not as scalable and easy to integrate into systems like Outreach does. I think the email tracking capabilities weren't as accurate as Outreach.
What problems is the product solving and how is that benefiting you?
Creating Campaigns for prospecting through SalesLoft was very effective. You're also able to allocate specific prospects into a variation of a step as opposed to Outreach which is completely randomized. I like that flexibility.
Recommendations to others considering the product:
For smaller teams or ability to let your team members create cadences for themselves, this is a much easier tool to use and to adopt.
The "Go To" Sales Tool for Prospecting
What do you like best about the product?
THE PROS:
SalesLoft makes it easy to manage a funnel of leads by allowing the user to create multiple cadences for a variety of different purposes. One of the best things about Salesloft is that you are provided with metrics that allow for you to estimate how far a lead is down the sales funnel to become a low hanging fruit. Salesloft Measures Emails sent, opened, bounced, click rate and reply rate. Within your cadences, you can also sort by, who falls within these messages for reaching out via email or call. I think one of the most useful options for SalesLoft is that it records any calls you have made so that you can go back at a later point in time and listen to them. This is particularly useful if you are a sales person who requires detailed lead reports in order to pass on qualified leads to another team to nurture and close the lead. Furthermore, adding leads is easy. Once a lead is added, they are moved into the people tab, which can then be assigned a tag to organize what cadence they are in, what the point of the reach out was or even just to say the lead wasnt interested and is disqualified.
THE CONS:
I wish there was a way to sort leads by who has opened an email in the "people" section, in addition to being able to view and compare cadences side by side for percentages and have SalesLoft make recommendations for a better cadence. I wish the cadence would keep the lead there once the cadence is finished running. To remedy the issue, I put a blank step below my cadences as a "HOLD" for any leads that run through. Another issue that arises is that if you forget to add the hold step, you cannot sort the leads by "all" afterwards and see what cadence they have run through unless you have a tag underneath them.
SalesLoft makes it easy to manage a funnel of leads by allowing the user to create multiple cadences for a variety of different purposes. One of the best things about Salesloft is that you are provided with metrics that allow for you to estimate how far a lead is down the sales funnel to become a low hanging fruit. Salesloft Measures Emails sent, opened, bounced, click rate and reply rate. Within your cadences, you can also sort by, who falls within these messages for reaching out via email or call. I think one of the most useful options for SalesLoft is that it records any calls you have made so that you can go back at a later point in time and listen to them. This is particularly useful if you are a sales person who requires detailed lead reports in order to pass on qualified leads to another team to nurture and close the lead. Furthermore, adding leads is easy. Once a lead is added, they are moved into the people tab, which can then be assigned a tag to organize what cadence they are in, what the point of the reach out was or even just to say the lead wasnt interested and is disqualified.
THE CONS:
I wish there was a way to sort leads by who has opened an email in the "people" section, in addition to being able to view and compare cadences side by side for percentages and have SalesLoft make recommendations for a better cadence. I wish the cadence would keep the lead there once the cadence is finished running. To remedy the issue, I put a blank step below my cadences as a "HOLD" for any leads that run through. Another issue that arises is that if you forget to add the hold step, you cannot sort the leads by "all" afterwards and see what cadence they have run through unless you have a tag underneath them.
What do you dislike about the product?
I wish there was a way to sort leads by who has opened an email in the "people" section, in addition to being able to view and compare cadences side by side for percentages and have SalesLoft make recommendations for a better cadence. I wish the cadence would keep the lead there once the cadence is finished running. To remedy the issue, I put a blank step below my cadences as a "HOLD" for any leads that run through. Another issue that arises is that if you forget to add the hold step, you cannot sort the leads by "all" afterwards and see what cadence they have run through unlesws you have a tag underneath them.
What problems is the product solving and how is that benefiting you?
SalesLoft makes it easy to aggregate my leads into one ecosystem for direct reach out. The nice part is that it easily integrates with Salesforce for lead management and can be sorted by tags, so you know what leads belong to what cadence and what salesperson you reached out for.
For any of the problems, you can look at what I disliked.
For any of the problems, you can look at what I disliked.
Recommendations to others considering the product:
If you need to use a tool for lead management that tracks your metrics in the hopes of having further success, It is definitely work utilizing SalesLoft's capabilities.
Terrible customer service, bad UI and very buggy
What do you like best about the product?
It can be a powerful system for sales outreach, but there are way to many bugs and their CS team is virtually non-responsive.
What do you dislike about the product?
The dialer is terrible. If you use it from home, be sure to double check the quality of the connection. Even strong internet connections have issues with serious dropouts.
UI is not intuitive and takes a lot of time to get team members up and running. User adoption and utilization is very low for people who are not techies. Most sales people do not fit that category.
Customer service is not good. Their phone number for support goes directly to a voicemail. I've been a customer at two companies and any time we have issues, it takes days to get even the simplest email response. They go out of their way to not be helpful.
UI is not intuitive and takes a lot of time to get team members up and running. User adoption and utilization is very low for people who are not techies. Most sales people do not fit that category.
Customer service is not good. Their phone number for support goes directly to a voicemail. I've been a customer at two companies and any time we have issues, it takes days to get even the simplest email response. They go out of their way to not be helpful.
What problems is the product solving and how is that benefiting you?
Bulk sales outreach w/personalization
SalesLoft is first class when it comes to prospecting software.
What do you like best about the product?
How quickly and efficiently I can navigate through prospects while also displaying call notes and previous contact history.
What do you dislike about the product?
When sending out a ton of automated emails it feels like the software itself moves a bit slower, which is expected, but it's really not bad.
What problems is the product solving and how is that benefiting you?
I've realized how quickly and efficiently I can execute my outreach without navigating through tabs, as everything I need is right in SalesLoft.
Recommendations to others considering the product:
For quick and easy prospecting, definitely would recommend.
Great tool for a sales team or even just personal outreach
What do you like best about the product?
Integration with Salesloft, Reminders, CADENCES
What do you dislike about the product?
Clunky UI, sometimes can be tough to customize
What problems is the product solving and how is that benefiting you?
Making sure our outreach is consistent. Optimizing email templates.Being able to put new reps into a position to succeed pretty immediately. We also use it to tier personalization of outreach from "send all" templates to massively personalized emails with snippets.
Recommendations to others considering the product:
The market for outbound dialers, cadences, and coaching isn't perfect. There's no solution that does literally everything you want but Salesloft is definitely a great option.
Game changer
What do you like best about the product?
The cadence functionality keeps our BDR team organized and they are able to personalize emails quickly and effectively. They spend their entire day in the SalesLoft platform, and they no longer have to worry about logging data back to CRM which is great. It's been easy for them to learn and use and it's a must have technology platform for us in this new remote selling environment. We leverage the conversation intelligence daily as well for coaching, competitive intel, and account reviews.
What do you dislike about the product?
It's all been very positive. I'd like to see them continue to develop the analytics on call recordings.
What problems is the product solving and how is that benefiting you?
generating pipeline, manual data entry, lack of key call recordings, etc
Not the Sales Automation Tool You're Looking For
What do you like best about the product?
Salesloft has actively cost me countless hours, dollars, and human capital. Our ROI on this tool has been negative. Here are all the things I can't do in Salesloft:
- I cannot pull a list of all the cold call conversations my team has in a day along with the contact details and recordings.
- I cannot see the details of the contact on any call recording page… so I have no idea who I’m listening to or what company they’re from. It is literally a blank, dark page with a play button. That's it.
- I cannot filter through templates and pull up a list of all the replies to each one to assess their efficacy.
- I cannot continuously stream calls, jumping to listen in live as my team prospects. I need to waste hours of my day, drop everything I’m doing, just to click each individual call as it pops up in the call studio. I don’t have that kind of time. The cost to my team has been far less coaching than I could otherwise provide.
- I cannot fix the continuous bugs that make our emails look terrible when they send out. Everything looks normal within Salesloft, but after you hit send, the email lands in all different fonts and sizes… a sales manager’s worst nightmare.
- I cannot pull a detailed list of call dispositions. The raw number is all you get.
- I cannot get a ‘manager’s view’ into my team’s activity. All I can see on my homepage is my own activity.
- Which emails are the most successful? I’ll never know. Salesloft displays only the percentage of replies. If you want to see what those replies say, you can forget it.
- I cannot see a matrix of cadence replies on one screen. I have to freeze my computer by tabbing out 20+ tabs at a time to dig into each individual cadence reply.
- I cannot pull a list of all the cold call conversations my team has in a day along with the contact details and recordings.
- I cannot see the details of the contact on any call recording page… so I have no idea who I’m listening to or what company they’re from. It is literally a blank, dark page with a play button. That's it.
- I cannot filter through templates and pull up a list of all the replies to each one to assess their efficacy.
- I cannot continuously stream calls, jumping to listen in live as my team prospects. I need to waste hours of my day, drop everything I’m doing, just to click each individual call as it pops up in the call studio. I don’t have that kind of time. The cost to my team has been far less coaching than I could otherwise provide.
- I cannot fix the continuous bugs that make our emails look terrible when they send out. Everything looks normal within Salesloft, but after you hit send, the email lands in all different fonts and sizes… a sales manager’s worst nightmare.
- I cannot pull a detailed list of call dispositions. The raw number is all you get.
- I cannot get a ‘manager’s view’ into my team’s activity. All I can see on my homepage is my own activity.
- Which emails are the most successful? I’ll never know. Salesloft displays only the percentage of replies. If you want to see what those replies say, you can forget it.
- I cannot see a matrix of cadence replies on one screen. I have to freeze my computer by tabbing out 20+ tabs at a time to dig into each individual cadence reply.
What do you dislike about the product?
I dislike everything about Salesloft. But mostly how it holds back our entire organization from adopting the sales strategy we need.
What problems is the product solving and how is that benefiting you?
None. We are creating problems with it.
Fantastic Tactical territory management platform
What do you like best about the product?
I think SalesLoft has done a great job nailing the outbound prospecting requirements in a way that reduces call reluctance. It does this by simplifying what I need to think about doing. Instead I'm instructed and prompted on what I need to do each day. The depth of this functionality is constantly being developed further, which means I can execute day to day activities in my territory ever faster. There's a good mix of Team (company developed/mandated) processes vs. individual processes that I can use so that I have the stepping stones when I want them, and the control to do it my way since I'm just particular that way.
Each time I've engaged their support team on an issue I've had quick resolutions.
Each time I've engaged their support team on an issue I've had quick resolutions.
What do you dislike about the product?
With the volume of stuff coming into SalesLoft, I've noticed some serious account duplication occurring in our environment. This makes it harder to manage outreach on an account level in my territory.
What problems is the product solving and how is that benefiting you?
Higher volume of account coverage in territory. Better tracking of account outreach efforts. Less call reluctance.
Recommendations to others considering the product:
Put some thought into HOW you want to use it. Join some SalesLoft admin community groups (maybe on LinkedIn), and learn from those who think they are using it super effectively. Then start small, but with an architecture that you've thought through the scaling out of so that you have a clear path to build it out with no dead ends in sight.
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