Salesloft
SalesloftReviews from AWS customer
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4,100 reviews
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Focused tool for managing sales cadences
What do you like best about the product?
SalesLoft's cadences are excellent for planning and executing the targeted calling, emailing, and contacting sales prospects with a consistent methodology.
What do you dislike about the product?
The reporting and integration back to our Salesforce CRM has been very challenging to get clear reports that match numbers in the SalesLoft Dashboard. Their open office hours are helpful, but often conclude "you should submit that as a product request" or "we just don't see that as useful in the sales approach we follow".
What problems is the product solving and how is that benefiting you?
Able to plan sales outreach campaigns targeted to MQL prospects identified through actions taken on larger direct email campaigns. It has allowed us to quickly follow up with prospects who express interest in initial email campaigns.
Recommendations to others considering the product:
Evaluate the in-app reporting and what data integrations you will need.
Cornucopia of possibilities
What do you like best about the product?
interfaces to many systems, office hours
What do you dislike about the product?
can be a tad bit overwhelming for a newbie
What problems is the product solving and how is that benefiting you?
using it as a BDR tool, it has saved us some customizations in SFDC, we also looked into doing BDR specific integrations in SalesLoft to unburden our SFDC
Recommendations to others considering the product:
Take advantage of the training in the Salesloft University and join their office hours when you have questions
SalesLoft comes in CLUTCH
What do you like best about the product?
TBH SalesLoft's Customer support is STELLAR
What do you dislike about the product?
They have 2 available times for Office hours each day (9am ET & 2pm ET) and the only down side is I'm on the West Coast and 6am PST is a bit early for an office hours for this coast, so there is only 1 time available for me to make it to office hours.
Even with that issue, I can always email their support team and have them respond within 24hours
Even with that issue, I can always email their support team and have them respond within 24hours
What problems is the product solving and how is that benefiting you?
SalesLoft solves so many problems, I don't even know how I would have set up this team without all their help!
Recommendations to others considering the product:
I've used a bunch of different Sales Communication software and SalesLoft is by far the easiest to use!
Amazing tool for prospection
What do you like best about the product?
It's UX, it's super intuitive and I can build different cadences with different salesforce groups.
What do you dislike about the product?
integrations with salesforce, not 100% integrate with it, and I have to manually input some info.
What problems is the product solving and how is that benefiting you?
Sending multiple emails that were basically copy and past, now to a broader audience and with some personalized tags like name, app, etc.
2020 Review
What do you like best about the product?
Call/email cadences and the analytics tool.
What do you dislike about the product?
Being asked to rate every other phone call is annoying.
What problems is the product solving and how is that benefiting you?
Shuts down sporadically.
Recommendations to others considering the product:
n/a
Excellent Investment - Easy Prospecting and Organization. Highly Recommend!
What do you like best about the product?
SalesLoft makes it incredibly easy to prospect. It allows me to keep all prospects organized, cadences are easy to execute, people are easy to import, and the extensions they have available are incredible. The owler extension and LinkedIn Navigator extension are tremendous helps.
What do you dislike about the product?
Sometimes editing a cadence can be tricky, but the excellent client service teams a ton with questions.
What problems is the product solving and how is that benefiting you?
My prospecting has been amazing. I've increased my numbers in both calls and emails. Our entire sales team utilizes this tool and we'd be lost without it! Keeps everyone organized, we can communicate with each other and everything is pulled into Salesforce for executives to see. A must-have tool!
Recommendations to others considering the product:
Utilize their webinars and office hours for support - you'll learn so much and it'll help you and your organization maximize the tool!
Easy to use, the best out there
What do you like best about the product?
I have been using Salesloft for nearly a month and have used other competitors before.
It's a pretty complete platform. I love the analytics part - compared to other competitors I find Salesloft can breakdown pretty much any CR, statistic or any kind of data to give a full overview of what's happening and understanding results from an analytical point of view.
Very easy to use, simple UX and a good overview of due tasks - extremely easy to navigate and snappy compared to other platforms.
The customer journey is really good with a lot of support and the implementation journey is really smooth and complete.
It's a pretty complete platform. I love the analytics part - compared to other competitors I find Salesloft can breakdown pretty much any CR, statistic or any kind of data to give a full overview of what's happening and understanding results from an analytical point of view.
Very easy to use, simple UX and a good overview of due tasks - extremely easy to navigate and snappy compared to other platforms.
The customer journey is really good with a lot of support and the implementation journey is really smooth and complete.
What do you dislike about the product?
Some things are not customizable (e.g. tasks names) - but I was told it's something that is in the roadmap for future updates so I hope that comes soon. It would make the platform pretty complete.
Customer support sometimes is not that great when it comes to technical settings, which can slow things down considerably (but that was just my experience with 1 support team, I am sure they are not all like that).
The fact that the whole CSM team (implementation consultants, support and customer success) are based in the US makes it a bit tricky if you are based in Europe and need immediate assistance. But after all the platform is very easy to navigate and fix yourself if you have a spare couple hours.
Customer support sometimes is not that great when it comes to technical settings, which can slow things down considerably (but that was just my experience with 1 support team, I am sure they are not all like that).
The fact that the whole CSM team (implementation consultants, support and customer success) are based in the US makes it a bit tricky if you are based in Europe and need immediate assistance. But after all the platform is very easy to navigate and fix yourself if you have a spare couple hours.
What problems is the product solving and how is that benefiting you?
Making the SDR work a lot quicker and smoother. Analytics really help to understand what is working, what is not and Why.
Recommendations to others considering the product:
If you have a look at what is out there, you will most likely end up getting salesloft. Just be sure to ask all the questions you might have about customization if it's a big thing for you.
SalesLoft Survey
What do you like best about the product?
Ease of product and data. Also webinars and resources on best practices
What do you dislike about the product?
Some of the metrics can be confusing at times
What problems is the product solving and how is that benefiting you?
Business development and nurture team management. Measuring process, people and messaging
Recommendations to others considering the product:
One of our best vendors. Great product and support.
Great product with excellent support team
What do you like best about the product?
The UI is very intuitive and easy to manage
What do you dislike about the product?
not having admin ability to log in as user
not having admin ability to edit team private cadences
not having admin ability to edit team private cadences
What problems is the product solving and how is that benefiting you?
Run cadences, get most customer interactions in one place (conversation intelligence)
Revenue Operations
What do you like best about the product?
The Analytics and Customization Salesloft offers, along with the customer support team.
What do you dislike about the product?
Nothing so far. Salesloft helps from all angles and adjusts if they are ever missing the ball on something.
What problems is the product solving and how is that benefiting you?
Personalization, activity tracking, data visibility
Recommendations to others considering the product:
Look at the reviews. Speaks for itself.
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