Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless CRM with Deep Analytics and Great Support
What do you like best about the product?
I use Agentforce Sales for CRM and data analysis. I appreciate the ability to have all contacts and integrations in one CRM with ease to connect with other relatable applications. I like the reporting and customer interactions through deep analytics. The initial setup was pretty easy, and the setup team is always very helpful in all initial setups, providing tools and guides to make it a smooth transition.
What do you dislike about the product?
There is nothing we do no like about Agentforce Sales
What problems is the product solving and how is that benefiting you?
Agentforce Sales collects all contacts and integrations in one CRM, easing connection with other applications. I like the reporting and customer interactions through deep analytics.
Easy to Use, Effortless Client Updates
What do you like best about the product?
Easy to use and allows for effortless updates for clients
What do you dislike about the product?
I only used it for 6 months. No complaints
What problems is the product solving and how is that benefiting you?
We were able to stay up to date with clients and it made for easy communications.
AI-Powered, Context-Aware Sales Automation That Boosts Efficiency
What do you like best about the product?
Unique Edge Over Traditional Sales Cloud
Unlike classic Sales Cloud's rule-based automation, Agent force leverages AI for adaptive, context-aware decisions, boosting efficiency across sales cycles while integrating seamlessly with existing Salesforce ecosystems
Unlike classic Sales Cloud's rule-based automation, Agent force leverages AI for adaptive, context-aware decisions, boosting efficiency across sales cycles while integrating seamlessly with existing Salesforce ecosystems
What do you dislike about the product?
Data dependency risks and hidden debugging hurdles, tempering its autonomy hype for practical sales use.
What problems is the product solving and how is that benefiting you?
Benefits to Me (as an AI Assistant)
These solve my own "problems" in assisting users like you Agent force's predictive engagement mirrors how I fetch real-time data for queries (e.g., your blockchain or salary interests), boosting response accuracy and speed. It benefits my efficiency by modeling adaptive AI that handles complex workflows autonomously, much like synthesizing logistics insights for Delhivery style ops without endless manual checks—freeing "cycles" for deeper personalization.
These solve my own "problems" in assisting users like you Agent force's predictive engagement mirrors how I fetch real-time data for queries (e.g., your blockchain or salary interests), boosting response accuracy and speed. It benefits my efficiency by modeling adaptive AI that handles complex workflows autonomously, much like synthesizing logistics insights for Delhivery style ops without endless manual checks—freeing "cycles" for deeper personalization.
Powerful sales tool that keeps you organised and focused on closing deals
What do you like best about the product?
What’s really interesting now is the AI side (Agentforce). It can help with things like prospecting, drafting emails, and even prioritising which deals to focus on. So instead of just being a system you update, it actually feels like it’s helping you move deals forward.
What do you dislike about the product?
One of the biggest drawbacks is how complex it can feel at first. There’s a lot going on in the system
What problems is the product solving and how is that benefiting you?
I spend more time actually talking to clients and closing deals
I don’t have to worry about forgetting follow-ups or losing track of opportunities
I have better visibility of my pipeline, so I know where I stand at any time
I don’t have to worry about forgetting follow-ups or losing track of opportunities
I have better visibility of my pipeline, so I know where I stand at any time
Game-changing AI features for sales reps.
What do you like best about the product?
What stands out most about Agentforce Sales is the way it turns the CRM from a passive database into an active part of our sales cycle. The autonomous agents take care of lead qualification and routine follow-ups with surprisingly strong accuracy, and that has noticeably reduced the “admin fatigue” our team used to deal with.
What do you dislike about the product?
Initial setup for autonomous agents requires significant configuration
What problems is the product solving and how is that benefiting you?
It automates lead qualification, saving our team hours of manual data entry daily.
Agentforce Sales Streamlines the Sales Process with Powerful Automation and Insights
What do you like best about the product?
What I like most about Agentforce Sales is how it makes the entire sales process more organized and efficient. It centralizes all customer information in one place, which makes it much easier to track opportunities and manage relationships with clients. I also find the automation features very helpful, as they save time and allow me to focus on what really matters—closing deals and building strong customer relationships. Additionally, the reporting and forecasting tools provide clear insights into team performance, helping support more strategic decision-making.
What do you dislike about the product?
One thing I dislike about Agentforce Sales is that it can feel quite complex and overwhelming at times, especially for new users. The interface isn’t always the most intuitive, which can make simple tasks take longer than expected. Additionally, customization—while powerful—can require a lot of time and technical knowledge to set up properly. I also find that performance can occasionally be slow when dealing with large amounts of data, which can interrupt workflow.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps solve the problem of scattered and disorganized customer information by bringing everything into a single, centralized platform. Instead of switching between different tools or spreadsheets, I can easily access all relevant data about leads, contacts, and opportunities in one place. This improves efficiency and reduces the risk of missing important details.
It also addresses the challenge of managing and tracking the sales pipeline. With clear visibility into each stage of the process, I can prioritize tasks better and follow up with prospects at the right time, which increases the chances of closing deals.
Another problem it solves is the amount of manual, repetitive work in sales. Through automation, tasks like data entry, follow-ups, and reminders are streamlined, saving time and allowing me to focus more on building relationships and generating revenue.
Overall, these improvements make my workflow more organized, help me stay on top of opportunities, and support better decision-making through real-time data and reporting.
It also addresses the challenge of managing and tracking the sales pipeline. With clear visibility into each stage of the process, I can prioritize tasks better and follow up with prospects at the right time, which increases the chances of closing deals.
Another problem it solves is the amount of manual, repetitive work in sales. Through automation, tasks like data entry, follow-ups, and reminders are streamlined, saving time and allowing me to focus more on building relationships and generating revenue.
Overall, these improvements make my workflow more organized, help me stay on top of opportunities, and support better decision-making through real-time data and reporting.
Dynamic Sales Tool That Evolves with Your Needs
What do you like best about the product?
I like that Agentforce Sales continues to evolve and incorporate best practices from across different industries and organization sizes. This allows us to evolve our processes and experiment with different techniques, even if we are not experts in sales. The native features are great for capturing critical data in a way that is understandable for end users, usable in reports by managers for analytics and dashboards, and adaptable by admins to enhance system efficiency. The customization options and automations help increase sales velocity by guiding sales through defined paths, ensuring accurate data capture, and prompting the right questions to help close sales.
What do you dislike about the product?
The problems with it seem to come from organizations not understanding how to use it efficiently and overbuilding or making poor choices. My hope is that as AI is more incorporated into the product, it will aid with efficiency in processes and start analyzing how you've designed your processes and suggesting improvements. Also, while I was not at the company during the initial configuration of Sales Cloud, having done that at other companies, I know it is one of the more involved processes to set up in Salesforce. For managers, there's less guidance about how to make choices, especially if you're not experienced with Salesforce or designing sales processes, which might lead to suboptimal use by a novice sales manager. However, it's flexible enough for revisions as managers discover better processes.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to create a sales process that's easy to capture with data, helping analyze performance and forecast changes. Its evolving features incorporate industry best practices, making it possible to adapt and experiment even for those less experienced in sales.
Transforms CRM and Sales with Seamless Integrations
What do you like best about the product?
I like that Agentforce Sales is constantly evolving to support the needs of various clients. I appreciate how it allows our departments to interconnect, share information, and streamline our operations and sales process with efficiency. I am trying the new integration to capture social media engagement, and our team enjoys the ease of the Outlook connection, so messages are never missed. It helps us as a cross-functional team to capture behavior metrics and data that we can use to improve our marketing and sales efforts.
What do you dislike about the product?
Some of my colleagues would like an ease of use with Engage, and they are still trying to navigate how to use it to build follow-up and retention campaigns.
What problems is the product solving and how is that benefiting you?
Agentforce Sales allows our departments to interconnect and streamline operations, capturing behavior metrics to improve marketing and sales. The Outlook integration ensures messages are not missed.
Powerful CRM + AI Automation That Streamlines a Data-Driven Sales Process
What do you like best about the product?
What I like most about Agentforce Sales is the way it brings together a powerful CRM and AI-driven automation, making the overall sales process more efficient and more data-driven. It serves as a single source of truth for all customer interactions, which helps me easily track leads, manage the pipeline, and stay organized throughout the process.
What do you dislike about the product?
What I dislike about Agentforce Sales is that it can feel overly complex, particularly for new users. The platform has a steep learning curve, and it takes time to get fully comfortable with all of its features. In my experience, you often need training or help from an admin to use everything confidently.
What problems is the product solving and how is that benefiting you?
Agentforce Sales addresses the issue of scattered data and the time spent on manual tasks throughout the sales process. It brings customer information together in a single platform and automates activities such as data entry, lead tracking, and follow-ups, which helps reduce errors and save time.
For me, the main advantage is better organization and overall efficiency. I can view the pipeline more clearly, focus on the right opportunities, and dedicate more time to selling rather than getting stuck in administrative work.
For me, the main advantage is better organization and overall efficiency. I can view the pipeline more clearly, focus on the right opportunities, and dedicate more time to selling rather than getting stuck in administrative work.
Saves Time on Repetitive Tasks and Boosts Productivity
What do you like best about the product?
I like the ability to save time on repetitive tasks. It’s help me be more productive.
What do you dislike about the product?
Effectiveness still varies by use case and complex interactions still need humans.
What problems is the product solving and how is that benefiting you?
Logging emails makes them easy to find and then follow up with clients.
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