Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
User-Friendly and Efficient for Documentation
What do you like best about the product?
I like that Agentforce Sales is user-friendly. As a reviewer, I appreciate being able to add comments and documents from my end, which is really helpful. Also, I find that the documents are easily retrievable during audits.
What do you dislike about the product?
The file upload size can be increased. Some user manual should be there on the website in form of file or video.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales for proper documentation post-events with doctors, adding comments, and retrieving documents easily during audits.
Agentforce Sales Streamlines Sales with Centralized Data, Automation, and Analytics
What do you like best about the product?
What I like most about Agentforce Sales is its ability to centralize customer data and streamline the entire sales process. The automation of repetitive tasks, detailed analytics, and customizable dashboards make it easier to track performance and close deals efficiently. It significantly improves team collaboration and overall productivity.
What do you dislike about the product?
It can be a bit complex at first and takes time to get used to. Some features are not very intuitive, and setting everything up properly can be time-consuming
What problems is the product solving and how is that benefiting you?
It helps in keeping all customer and sales data in one place. Earlier things were a bit unorganized, but now it’s easier to track leads, manage follow-ups, and stay on top of the sales process. It saves time and improves overall productivity.
Customized Tool That Empowers Sales and Delivers Actionable Marketing Metrics
What do you like best about the product?
We use a customized version that not only enables sales to be effective but gives me marketing campaign metrics that help drive business.
What do you dislike about the product?
Sometimes the reports that could help me are difficult to find or unknowingly private.
What problems is the product solving and how is that benefiting you?
I solves the time it takes to make quick decisions on targeting the correct internal and external people within accounts and support.
Easy to Learn CRM with Powerful Lead Tracking and Email Automation
What do you like best about the product?
Maintaining leads and prospects. Email automation based on rules.
Easy to learn the product
Integration with 3rd party systems
Easy to learn the product
Integration with 3rd party systems
What do you dislike about the product?
Learning curve is on the higher side, but it's worth it
What problems is the product solving and how is that benefiting you?
Customer relationships
Lead follow-up
Reminders
Email automation
Lead follow-up
Reminders
Email automation
Salesforce Sales Cloud for Better Internal working
What do you like best about the product?
User Experience and the ease of accessing reports and dashboards.
What do you dislike about the product?
Entirely new experience it was while working with Kutumb Pvt Ltd. So nothing to dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
It benefited while I was working with Kutumb - keeping Data safe and easily accesible.
Centralized Sales Data and Automation That Boost Productivity
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to centralize all customer and sales data in one place, making it easy to track leads, manage opportunities, and monitor pipeline progress. Its automation features reduce manual work, while customizable dashboards and real-time insights help teams make faster, data-driven decisions and improve overall productivity.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that it can be complex to set up and navigate, especially for new users, and often requires training to use effectively. It can also be expensive, particularly for small teams, and some customizations or integrations may require technical expertise or additional costs.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of scattered customer data and inefficient sales processes by bringing everything—leads, contacts, opportunities, and communication—into one centralized system. It helps streamline workflows through automation, improves visibility into the sales pipeline, and enables better tracking of performance. This benefits me by saving time, reducing manual errors, improving team collaboration, and allowing more focus on closing deals and making data-driven decisions.
Centralizes Sales Data and Automates the Pipeline with Powerful Reporting
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is how seamlessly it centralizes all customer and sales information in one place. The platform makes it incredibly easy to track opportunities, manage accounts, and maintain full visibility across the entire sales pipeline.
Its automation capabilities—such as workflows, task reminders, and lead assignment rules—save a significant amount of time and help ensure nothing falls through the cracks. I also value the reporting and dashboard tools, which allow you to build real‑time, customizable insights that support better decision‑making.
Overall, it’s a powerful, flexible system that adapts well to different sales processes and helps teams stay organized and productive.
Its automation capabilities—such as workflows, task reminders, and lead assignment rules—save a significant amount of time and help ensure nothing falls through the cracks. I also value the reporting and dashboard tools, which allow you to build real‑time, customizable insights that support better decision‑making.
Overall, it’s a powerful, flexible system that adapts well to different sales processes and helps teams stay organized and productive.
What do you dislike about the product?
The main drawback of Salesforce Sales Cloud is its complexity. While the platform is powerful, it can feel overwhelming for new users, and the learning curve is noticeably steep. Many basic tasks require navigating through multiple menus or understanding specific configuration settings, which can slow down adoption.
Additionally, customization—although one of Salesforce’s strengths—often requires admin expertise or developer support, making it harder for teams to make quick adjustments on their own. The cost can also become significant as you add more features, licenses, or integrations.
Additionally, customization—although one of Salesforce’s strengths—often requires admin expertise or developer support, making it harder for teams to make quick adjustments on their own. The cost can also become significant as you add more features, licenses, or integrations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve several key challenges related to visibility, organization, and efficiency in the sales process. It centralizes all customer and opportunity data, which eliminates the need to manage information across multiple tools or spreadsheets. This makes it much easier to track interactions, follow up on leads, and maintain a complete history of each account.
The platform also improves team coordination by providing a single source of truth for pipeline status, forecasts, and ongoing activities. Automation features reduce manual work, ensuring that tasks, reminders, and approvals happen consistently and on time.
As a result, it helps us work more efficiently, make better‑informed decisions, and maintain stronger relationships with customers thanks to more structured and reliable processes.
The platform also improves team coordination by providing a single source of truth for pipeline status, forecasts, and ongoing activities. Automation features reduce manual work, ensuring that tasks, reminders, and approvals happen consistently and on time.
As a result, it helps us work more efficiently, make better‑informed decisions, and maintain stronger relationships with customers thanks to more structured and reliable processes.
Secure Cloud Service with Reliable Support
What do you like best about the product?
This is one of the best secured cloud. We have been using this from around 6 months however never faced any issue. Also when connecting the Customer service is easy and they very nice.
What do you dislike about the product?
No points as of now, just keep a good internet speed.
What problems is the product solving and how is that benefiting you?
It keeps our all the data safe and secure.
Salesforce Sales Cloud: A Must-Have 360° Account View with Powerful Forecasting
What do you like best about the product?
Salesforce Sales Cloud is an absolute must have tool for 360 degree view on accounts. I get to see all the past interactions with the clients, previous projects done by my org, stakeholders involved etc that helps me avoid starting from the scratch. It enables smarter conversation. I particularly use SF to forecast quarterly revenue and identify risky deals. the dashboard view is very helpful for leadership to see the deal progress on WoW basis.
What do you dislike about the product?
It is not beginners friendlily. There is a learning curve before this tool becomes your best buddy. Until then you will have to depend on a lot of online training courses to master the tool
What problems is the product solving and how is that benefiting you?
Consulting deals are typically complex, long cycle and high value. SF ensures there is better visibility across different global teams, strong client relationships and a structured deal execution along with predictable revenue forecast.
Revolutionized Our Sales Management Effortlessly
What do you like best about the product?
I really appreciate the digitalizations and live data availability in Salesforce Sales Cloud. It's great that there's no manual work involved, as everything is in the system. I find it beneficial that expected sales are visible to the leadership team, eliminating the need for paperwork. The initial setup was very easy, and with light training, my team quickly gained the necessary knowledge.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage relationships in sales, markets, and finance, solving dead time and manual input issues. I like its digitalizations and live data availability, making expected sales visible to leadership and eliminating paperwork.
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