Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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excellent product, very user friendly
What do you like best about the product?
Very easily able to forecast accurately, keep track of my pipeline and organize accounts and contacts
What do you dislike about the product?
the UX could be better. Very easy to use but doesnt necesarrily look the best
What problems is the product solving and how is that benefiting you?
Helping me to identify contacts and manage pipeline
Nice CRM product that solves a lot of case management things
What do you like best about the product?
Salesforce is continuing to deliver excellent value for us and in combination with Litify is our main CRM tool.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
A lot of case management, tracking, email marketing, calls and etc. that have to do with our client base and keeping up our business
Great tool for 360 view of customers
What do you like best about the product?
Easdy to use and find info needed to support large client bases
What do you dislike about the product?
Not easy to set up and create reporting with the console
What problems is the product solving and how is that benefiting you?
Allows lots of departments to see a single source of truth for our customers
Good Integration
What do you like best about the product?
I think the integration is good. We love that Outreach is great for reaching out to prospects, but as a customer datqbase repository, Salesforce it amazing. It has so many options of customization
What do you dislike about the product?
It's slightly clunky. I have used other softwares like Hubspot, Zoho CRM, and I think they are more user friendly.
What problems is the product solving and how is that benefiting you?
Custome Database
It is best to use for e-commerce
What do you like best about the product?
I am learning and working on salesforce for my clients, it's admin very large with have many features. It is amazing and useful to increase business.
What do you dislike about the product?
It is very costly for middle and lower merchants.
What problems is the product solving and how is that benefiting you?
It has good speed to load website and easy to manage e-commerce data like customer, order, product and many more.
Best CRM around
What do you like best about the product?
Salesforce connects with everything and is the most customizable CRM around
What do you dislike about the product?
Salesforce can become messy very easily without a dedicated admin
What problems is the product solving and how is that benefiting you?
Tracking prospects and customer data
Salesforce Sales Cloud a connector for Marketing cloud
What do you like best about the product?
There are a lot of features.
Helps us to implement and integrate Salesforce Marketing cloud.
Contact to Customer Support was easy.
Helps us to implement and integrate Salesforce Marketing cloud.
Contact to Customer Support was easy.
What do you dislike about the product?
The Deployment from Dev to QA to PROD is not easy.
What problems is the product solving and how is that benefiting you?
Switch from a vendor Marketing Solution to SFMC.
Good experience
What do you like best about the product?
Good database management, clients with clear analytics, sensitive information
What do you dislike about the product?
It can be more intuitive, little innovative design
What problems is the product solving and how is that benefiting you?
Help a lot with the information and statistics of our clients. Sensitive information secure.
The most configurable
What do you like best about the product?
The extent of self configuration is insane.
What do you dislike about the product?
Cost of having everything working properly is quite high as you need specialists
What problems is the product solving and how is that benefiting you?
Source of truth for all commercial activities
This is the most powerful CRM platform I've seen
What do you like best about the product?
Its AI-powered features, particularly Salesforce Einstein, which brings powerful predictive analytics and automation to the sales process. This functionality not only helps sales teams prioritize leads and opportunities but also provides actionable insights that improve decision-making and overall sales performance.
What do you dislike about the product?
The pricing structure for Sales Cloud can be expensive, particularly for smaller businesses or those on a tight budget. Additional features like AI or advanced integrations may come at a premium, making the platform more costly than expected.
What problems is the product solving and how is that benefiting you?
Sales teams often operate in silos, making it difficult to share information and collaborate effectively with other departments (e.g., marketing or customer service).
It better alignment between sales and other departments, improved communication, and a more cohesive approach to managing customer relationships.
It better alignment between sales and other departments, improved communication, and a more cohesive approach to managing customer relationships.
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