Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Becomes Easier and Easier
What do you like best about the product?
I have used Salesforce for years. The new BoostUp feature is great. The ability to do some many things in one platform is great.
What do you dislike about the product?
The error messages are often hard to navigate
What problems is the product solving and how is that benefiting you?
Salesforce helps with tracking, quoting, forecasting, collaborating and so many other things....
Ease of integration to other tools
What do you like best about the product?
What I like most is the layout of this software and the endless things you can actually do with it. It's always easy to use and navigate when working with cases or chats. it's also very user friendly and beginner friendly for newbies in the customer support industry. I use this alot as my line of business deals with emails.
What do you dislike about the product?
Nothing much just the colors, hoping that it'll be more colorful in the near future. Also if there's an option to group tabs for cases for a much compact view.
What problems is the product solving and how is that benefiting you?
It goes offline when you idle too much, though it's workable and can be fixed by reloading the page. It's good as it's real time and wouldn't affect the current cases being handle.
Intuitive and
What do you like best about the product?
How it gathers all the info in order tomake the process smoother.
What do you dislike about the product?
Nothing negative to complain about, do far.
What problems is the product solving and how is that benefiting you?
Automations are very helpful and make the sales process easier.
Robust and scalable CRM for Streamlined sales Management
What do you like best about the product?
The ablility to customize almost every aspect of the sales process, from lead management to reporting. salesforce sales cloud provides poerful automation, real time insights and seamless intergration with other tool, making it easy to manage and optimize the sales pipeline
What do you dislike about the product?
The platform can be complex and overwhelming for new users, with a steep learning curve. Customizations often require technical expertise or developer support, and licensing costs can be high , especially when scaling or adding advanced features
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud streamlines lead and opportunity management, improves pipeline visbility and reduce manual tasks through automation boosting team productivity and decision making
My thoughts on Salesforce
What do you like best about the product?
I would say it is best software or service available out there. Giving their tons of features of every aspect of features in it.
Sales cloud is there , Marketing cloud is there and many more with the integration of Ai which makes it unbeatable.
Sales cloud is there , Marketing cloud is there and many more with the integration of Ai which makes it unbeatable.
What do you dislike about the product?
I think it might me cost for new user and you have to learn how to customize it because it can be difficult when it starts.
Also some addons are paid so you have to be mindful.
Also some addons are paid so you have to be mindful.
What problems is the product solving and how is that benefiting you?
Having multiple tools at one place helps your organization to multiple things at once.
Automation helps speed up the process.
Best Salesforce forecasting with multiple amount of data.
Automation helps speed up the process.
Best Salesforce forecasting with multiple amount of data.
Salesforce
What do you like best about the product?
Salesforce helps me interact with customer all over the world.
What do you dislike about the product?
I don't have anything that I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
We used salesforce to talk to different customer and resolves their issues via email and call.
My work with Salesforce
What do you like best about the product?
The customisability, the automated tasks with email reminders, collaboration with the cross functional team, ease of use helps me in my RFP process and bid submissions. This helped our team to track the progress of the RFPs and timely submissions of the bids.
What do you dislike about the product?
Initially learning it is very complex, but once you learn it, it will make your life easy.
What problems is the product solving and how is that benefiting you?
Previously, I had to follow up with the CFT team for costing or to gather their inputs.
Now, the entire process is automated, and the CFT team completes their costing directly in Salesforce without needing any reminders or emails. tracking of each RFP is very easy and our TAT % improved a lot.
Now, the entire process is automated, and the CFT team completes their costing directly in Salesforce without needing any reminders or emails. tracking of each RFP is very easy and our TAT % improved a lot.
Integration between areas in the sales process
What do you like best about the product?
Possibility to integrate other areas of the company into my sales process, in addition to having greater freedom to generate reports of my operation.
What do you dislike about the product?
It is not so intuitive to use. To create reports, I had to invest a lot of time to learn how to use the tool.
What problems is the product solving and how is that benefiting you?
Mainly the visibility of the numbers of my operation, as well as tracking the entire history of my client's interactions with other areas of my company on a single screen.
Does it get any better than Salesforce?
What do you like best about the product?
You get a 360 degree view of your prospects and sales.
What do you dislike about the product?
There is a learning curve for new members.
What problems is the product solving and how is that benefiting you?
We can integrate all our tools with Salesforce. It's our central source of truth to understand our customers.
Easy to use and implement
What do you like best about the product?
Being able to customize reports and campaigns to create a better visual to share.
What do you dislike about the product?
Slow loading days or pulling a large report.
What problems is the product solving and how is that benefiting you?
Being able to see what campaigns the lead is in and having them all in a single place.
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