Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Ease of use
What do you like best about the product?
I find this very organized, mostly due to customization and integration with other systems.
What do you dislike about the product?
I find latency driven issues, especially when there is high traffic/volume, which impacts operations.
What problems is the product solving and how is that benefiting you?
Customer tracking is now much easier as they are in a centralized location.
Only cloud CRM you need
What do you like best about the product?
Best CRM tool there for any industry to be in cloud
What do you dislike about the product?
Usage of APEX can be difficult for non technical teams
What problems is the product solving and how is that benefiting you?
Use the agent force to be able to replace sales teams completely and save costs to company
Salesforce Cloud Check
What do you like best about the product?
its is very easy use using the laptop , very user friendly in a company almost good support form the team for the ease of implementation . many team mate daily work on that. Very good api for the integration.
What do you dislike about the product?
Their pricing is too high only big company effort, for the small enterprise its a too big.
What problems is the product solving and how is that benefiting you?
For large lead management, weekly follow-up calls should be very easy to track. This enhances reporting and user-level activity tracking.
Great Sales and Project Software
What do you like best about the product?
Salesforce is an excellent project management and CRM tool that truly stands out in 2025. It offers powerful AI-driven features like Einstein AI, which helps automate sales forecasting, customer interactions, and service tasks, making work much more efficient. The platform’s extensive integrations and customizable dashboards enable teams to stay organized and data-driven, boosting productivity and revenue. Plus, Salesforce scales effortlessly with business growth, supporting everything from sales to marketing and customer service, making it a top choice for companies looking to streamline operations and enhance customer experiences.
What do you dislike about the product?
Its relatively high cost, which can quickly add up with various add-ons, premium support, and customization needs, making it expensive especially for small businesses. The platform is also known for having a steep learning curve,
What problems is the product solving and how is that benefiting you?
It was able to provide a support system of my clients, a sales pipeline, and the ability to keep all of my communications to my clients.
Build your own sales app
What do you like best about the product?
Salesforce sales cloud is also used for making your own companies requirement wise customizing application at some level of knowledge on Salesforce sales cloud objects. Also we can adjust layouts according to our requirements to only see useful fields on page.
What do you dislike about the product?
Customizing sales cloud requires at some level of Salesforce trailhead training knowledge. You have to learn first.
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is useful for managing lead and opportunities within a account page to analyse Sales engagement with their reports and dashboards features to make report and analyze Sales for past years. You can also make custom objects for your organization requirements use specific data.
super but little bit time consuming to learn
What do you like best about the product?
The reports are detailed, good appearance , can be login from any where
What do you dislike about the product?
need focused training, time consuming to learn
What problems is the product solving and how is that benefiting you?
it shows detailed picture of transaction,it makes more organised
My Go-To CRM for Daily Operations - Best tool to manage your accounts
What do you like best about the product?
As someone who lives and breathes in Salesforce every single day, thia platform's sheer power and customizability are what I appreciate most. The ability to build custom objects, automate complex workflows with Flow, and create detailed reports and dashboards is a game-changer. It's not just a CRM; it's a flexible business operating system that can be molded to fit almost any process. The analytics tools, especially, are top-notch and give me real-time insights into our sales pipeline and customer data.
What do you dislike about the product?
It requires a dedicated admin or team to manage the platform effectively, and small changes can sometimes have unintended consequences.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has been a game-changer for our team. It has solved our biggest challenge of fragmented data by creating a single, centralized hub for all customer information. This has eliminated the need for messy spreadsheets and allowed us to streamline our entire sales process. The automation of tedious tasks and the ability to gain instant insights from reports has freed up valuable time, allowing us to focus on building stronger customer relationships and closing more deals. It's the central nervous system that keeps our sales operations organized, efficient, and highly effective.
Salesforce Maps Intelligence
What do you like best about the product?
Salesforce Maps are easy to use with Salesforce fields and we can directly show maps with Salesforce Maps intelligence, only search keywords for location and location will see in that field.
What do you dislike about the product?
Some of the premium features of Salesforce Maps we can use with additional maps licences purchased.
What problems is the product solving and how is that benefiting you?
Salesforce Maps are similar with google maps but salesforce maps has search with key word intelligence for whole address and we can see that address in particular fields in salesforce UI.
Salesforce Review: Innovation and Integration for Modern Sales
What do you like best about the product?
What stands out most with Salesforce Sales Cloud is how easy it makes tracking leads, automating tasks, and staying organized all in one place. The dashboards show progress clearly, and having customer details handy means every conversation feels personal. It just helps teams work smarter and close deals faster, wherever they are.
What do you dislike about the product?
The main dislikes about Salesforce Sales Cloud are its steep learning curve and high cost. It can take time and training to fully master its many features. Also, the pricing can be expensive, especially for smaller businesses. Some users find the mobile app limited, and integration with other systems can sometimes be challenging. Additionally, customer support is not always quick or helpful.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves key problems like disorganized sales processes, poor lead management, and lack of real-time insights. It streamlines tracking leads, automates repetitive tasks, and gives a clear, unified view of customers. This helps sales teams work smarter, close deals faster, and build stronger customer relationships. By providing predictive insights and seamless collaboration, it improves productivity and sales effectiveness, making the whole sales cycle smoother and more efficient for users
Salesforce Sales Cloud
What do you like best about the product?
I use this everyday and what I like about Salesforce Cloud is that it keeps all our customer info in one place. Everyone on the team from sales, support, and marketing can see the same data, so we’re not chasing down updates or working off old info.
It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system.
It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations.
The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions.
Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick.
Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets.
It’s super flexible too. We’ve been able to customize it to fit exactly how we work, and the best part is it can grow with us. So if things scale up, we’re not stuck starting over with a new system.
It also plays really well with other tools we use stuff like Office 365, Groove, and Clari. And if we need something more specific, it lets us connect whatever we need and make customizations.
The automation and AI features are awesome. We’ve been able to automate a lot of repetitive stuff, and the built-in AI actually gives useful suggestions.
Since it’s cloud-based, we can use it from anywhere and anytime, which has been great for a daily remote worker like me. And the AppExchange is full of ready-to-go apps we can just plug in when we need something quick.
Oh, and the dashboards? Super helpful. We can track everything in real time without having to dig through spreadsheets.
What do you dislike about the product?
Honestly, while Salesforce is powerful, there are a few things that can be frustrating.
First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly.
It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out.
Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team.
Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else.
And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze.
Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans.
First off, it’s not the easiest system to learn. There’s a steep learning curve, especially for new users. You kind of need someone who really knows what they’re doing to set it up and maintain it properly.
It’s also pretty expensive. Between licenses, add-ons, and customization, the costs can add up fast. Especially for smaller teams or companies just starting out.
Sometimes it feels like it's trying to do too much. There are so many features that it can get overwhelming, and not all of them are relevant to every team.
Customizing it is powerful, but also kind of a double-edged sword. If you don’t have a dedicated admin or dev, even small changes can become a pain or break something else.
And the user interface, while it’s improved, still feels a bit clunky in places. Some things take more clicks than they should, and finding the right settings or data can be a bit of a maze.
Lastly, support can be hit-or-miss. Sometimes it’s great, but other times you’re waiting way too long for answers unless you’re on one of the higher-tier plans.
What problems is the product solving and how is that benefiting you?
What Salesforce really helps with is keeping everything connected when it comes to our customers. First, it’s a solid CRM, so we are able to track all our leads, contacts, and deals, basically the whole customer journey, in one place. Nothing gets lost and everyone is on the same page.
It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals.
On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process.
For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction.
What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time.
The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact.
It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now.
And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us.
It is also super helpful for managing our sales pipeline. We can see exactly where each deal stands, what is coming up, and what needs attention. That visibility makes it way easier to stay organized and hit our goals.
On the marketing side, we can run campaigns, track performance, and segment audiences without jumping between tools. It streamlines a lot of the process.
For support, it is great too. Our service team can manage cases efficiently and respond faster, which makes a big difference in customer satisfaction.
What I also like is how it brings the whole team together, especially now with Slack integrated. Everyone is working from the same data and can communicate in real time.
The reports and dashboards are another big plus. We can track everything in real time and actually use that data to make decisions, not just look at it after the fact.
It also saves time with automation. A lot of the repetitive stuff like assigning leads, sending follow ups, or triggering workflows just runs on its own now.
And finally, it is flexible. As we grow or shift our processes, we can customize Salesforce to fit. Whether it is building a custom app or adjusting a workflow, it is built to scale with us.
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