Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive CRM with powerful features and great scalability
What do you like best about the product?
Salesforce Sales Cloud is extremely powerful when it comes to managing leads, opportunities, and customer relationships. The 360-degree view of customers, customizable dashboards, and automation of sales workflows make it a very efficient tool for daily operations. I also appreciate the integration capabilities with third-party applications and the ability to scale as business needs grow.
What do you dislike about the product?
The platform can feel overwhelming at first due to the vast number of features, and it requires some training to use effectively. The pricing can also be high for smaller businesses. However, once properly set up, it delivers great value and efficiency.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us streamline customer relationship management, track sales opportunities, and improve lead conversions. It eliminates manual follow-ups by automating workflows and reminders, ensuring no opportunity is missed. With its analytics and reporting tools, it provides clear visibility into sales performance, helping us make data-driven decisions. Overall, it has improved both productivity and customer satisfaction.
Great CRM for
What do you like best about the product?
Simple integration with other services/solutions, easy to learn as an IC, reporting can be created on the fly as needed.
What do you dislike about the product?
Can be overly architectured if unskilled Ops team members are left to their own devices.
What problems is the product solving and how is that benefiting you?
It allows me to manage all details and context related to opportunities for existing and prospective clients in one place.
Salesforce Sales Cloud is the best Sales 360 cloud based solution in the market
What do you like best about the product?
It has a completed 360 view related to the complete Sales process
What do you dislike about the product?
No, there is such thing to dislike about the Salesforce Sales Cloud
What problems is the product solving and how is that benefiting you?
Sales cloud has all the relevant objects already setup for the quick start also it has tools like Flows and Processes to start the journey without too much code.
a great integration of all my daily tasks
What do you like best about the product?
Is the platform I open first thing in the morning and the last I close in the afternoon. I check my sales, my client's info, feedback on each meeting, useful information on every aspect of my business. It is very easy to use and it integrates perfectly with other platforms. Customer support is easy to access, they are friendly and fast. I use salesforce everyday, it more than my notbook or my agenda, is mi assitent
What do you dislike about the product?
There are some integrations with macropoint that sometimes don't get the write info, the macropoint confuses the truck and trailer number with the cellphone number, so is unable to track. It does not happen all the time thou
What problems is the product solving and how is that benefiting you?
it helps me and my company to have all the info in one place. All the customer data, feedback on each interaction, sales, opportunities and more. The dashboards allow all the users to know how the day and month is going in real time.
Great tool
What do you like best about the product?
The control of sales and the sales process itself is maintained
What do you dislike about the product?
for the moment it is a very practical tool
What problems is the product solving and how is that benefiting you?
I centralize the information of clients, leads, the sales process, sales projection
Salesforce is one of the most powerful and versatile CRM platforms available today.
What do you like best about the product?
It helps our sales and service teams plan smarter routes, optimize travel time, and focus on the right accounts. The geo-visualization makes territory management much easier, while features like live tracking and mobile access allow field reps to be more efficient on the go. Overall, it improves productivity, reduces travel costs, and ensures better customer engagement.
What do you dislike about the product?
What I dislike about Salesforce Maps is that while it’s powerful, it can feel a bit complex at first. The initial setup and configuration require time and training, especially for new users. Licensing costs can also be on the higher side for smaller teams. Additionally, when working in areas with limited connectivity, mobile performance can be impacted.
What problems is the product solving and how is that benefiting you?
Salesforce Maps helps us solve the challenge of efficiently managing field sales and service operations. Before, route planning and territory assignments were manual and time-consuming, often leading to wasted travel time and missed opportunities. With Salesforce Maps, we can:
Optimize routes for field reps, reducing travel time and fuel costs.
Optimize routes for field reps, reducing travel time and fuel costs.
Game changer and powerful CRM platform
What do you like best about the product?
After using this CRM it boosts my productivity and simplifies customer management.
It helps me stay organized and close my deal faster.
Simple to manage from leads to reports.
I would say this is best and easy to use software.
It helps me stay organized and close my deal faster.
Simple to manage from leads to reports.
I would say this is best and easy to use software.
What do you dislike about the product?
Interface is little complex other wise this is best.
What problems is the product solving and how is that benefiting you?
It gives me clear reports to understand my performance and helps me to make better decisions.
It saves a lot of time of mine because it also helps me to track leads.
It saves a lot of time of mine because it also helps me to track leads.
CRM to manage sales
What do you like best about the product?
It helps me keep all my customer details, leads, and deals in one place. I can easily check where each deal is in the pipeline and share updates with my team. The reports and dashboards make it simple to see sales performance without doing extra manual work
What do you dislike about the product?
It can feel a bit complex at the start. There are so many options and settings that it takes some time to get used to. Also, making changes or customizing things sometimes needs help from an admin or expert, which slows things down
What problems is the product solving and how is that benefiting you?
everything is in one place I can see the full history of interactions with a customer, set reminders, and automate tasks.
Salesforce Review: Features, Functionality, and Fit
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its ability to bring everything into one place—leads, opportunities, accounts, and customer interactions—making it much easier to manage the entire sales cycle. The platform is highly customizable and scalable, which means it can adapt to different business needs while growing alongside the organization. Its automation features save a lot of time by handling repetitive tasks like lead assignments and follow-ups, while the reporting and real-time dashboards provide clear visibility into pipeline health and sales performance. On top of that, the mobile app and integrations with tools like Slack and marketing platforms make collaboration seamless and keep the team productive, even on the go.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that while it’s a powerful platform, it can feel overly complex and sometimes overwhelming to navigate, especially for new users. The level of customization available is a strength, but it also means setup and ongoing configuration often require dedicated admin support or technical expertise, which can be costly. The user interface, though improved over time, isn’t always intuitive, and simple tasks can take multiple clicks. Additionally, the platform can become expensive as more features, add-ons, and integrations are needed, which may not be ideal for smaller businesses. Lastly, reporting, while robust, can have a steep learning curve, and running advanced reports isn’t always straightforward without proper training.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping solve the challenge of scattered customer data by centralizing all leads, opportunities, accounts, and interactions in one place, which makes it easier to manage relationships and track progress across the entire sales cycle. It reduces the time spent on manual administrative tasks through automation of workflows, follow-ups, and lead assignments, allowing sales teams to focus more on selling. The platform also solves visibility issues by providing real-time dashboards and reporting, enabling accurate forecasting and better decision-making. With mobile access and integrations with other tools, it helps keep the team connected and productive from anywhere. Overall, these benefits translate into improved efficiency, stronger collaboration, and more predictable revenue growth.
Use daily as Sales Executive to manage leads, track opportunities and close deals.
What do you like best about the product?
I like that Salesforce Sales Cloud keeps my pipeline organized and easy to follow. I can see exactly where each deal stands, track client interactions and set reminders so nothing slips through the cracks. The dashboards give me quick visibility into my progress toward quota, which helps me stay focused on the right opportunities.
What do you dislike about the product?
The platform is powerful, but can feel overwhelming. With so many features and customization options, it takes extra time (and often help) to set up what I actually need. I sometimes get slowed down by the number of steps required before I can move forward with a task or update a record.
What problems is the product solving and how is that benefiting you?
Before Salesforce my company relied on spreadsheets to track leads and deals, which made it easy for things to slip through the cracks. Sales Cloud solves that by keeping everything in one place with clear reminders and pipeline visibility. As a result, I can prioritize better, followup on time and close deals more consistently.
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