Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Gets the job done
What do you like best about the product?
Being able to customize the platform for how I need it
What do you dislike about the product?
It’s hard to merge with other systems like Apollo
What problems is the product solving and how is that benefiting you?
Keeping record of our engagements to ensure we are contacting ample companies
centralizes all customer and deal data in one place.
What do you like best about the product?
The pipeline visibility, customizable dashboards, and automation features make it much easier to track opportunities
What do you dislike about the product?
at times it can feel a bit overwhelming because of the many features available. It takes some effort to navigate and fully utilize everything, but once set up properly, it really delivers value.
What problems is the product solving and how is that benefiting you?
helps us centralize customer and deal data, giving full visibility into the pipeline and sales activities. It makes collaboration easier across teams, streamlines workflows, and improves forecasting accuracy
A very efficient way to organize your business through salesforce sales cloud.
What do you like best about the product?
Salesforce Sales Cloud brings together all customer and sales data in one place, which makes it much easier to manage the full sales cycle — from lead generation to deal closure. The biggest advantage is its 360-degree view of the customer, so sales teams can track interactions, opportunities, and account history without jumping across tools.
The platform is also very flexible and customizable. Page layouts, fields, automation, and reports can be tailored to match our exact sales process rather than forcing us into a rigid system. The automation features (workflows, process builder, flows) save a lot of time by removing manual follow-ups and ensuring consistency.
Another highlight is the robust reporting and dashboards — we get real-time visibility into pipeline, forecasts, and performance metrics, which helps managers make informed decisions quickly. And because it’s a cloud platform, it integrates well with other tools (like email, marketing automation, and service platforms) and works seamlessly on mobile.
The platform is also very flexible and customizable. Page layouts, fields, automation, and reports can be tailored to match our exact sales process rather than forcing us into a rigid system. The automation features (workflows, process builder, flows) save a lot of time by removing manual follow-ups and ensuring consistency.
Another highlight is the robust reporting and dashboards — we get real-time visibility into pipeline, forecasts, and performance metrics, which helps managers make informed decisions quickly. And because it’s a cloud platform, it integrates well with other tools (like email, marketing automation, and service platforms) and works seamlessly on mobile.
What do you dislike about the product?
While powerful, Salesforce Sales Cloud can feel overwhelming for new users. The interface has a lot of options and menus, which makes the learning curve steep without proper training.
Customization is a double-edged sword — it’s great for flexibility, but it often requires experienced admins or developers to configure advanced automation, integrations, or reports. That can mean higher implementation and maintenance costs compared to simpler CRMs.
Another challenge is speed and usability: with large data volumes, reports and dashboards can take longer to load, and switching between records isn’t always as smooth as it could be. Finally, licensing and add-on costs can add up quickly, which makes it less budget-friendly for smaller teams.
Customization is a double-edged sword — it’s great for flexibility, but it often requires experienced admins or developers to configure advanced automation, integrations, or reports. That can mean higher implementation and maintenance costs compared to simpler CRMs.
Another challenge is speed and usability: with large data volumes, reports and dashboards can take longer to load, and switching between records isn’t always as smooth as it could be. Finally, licensing and add-on costs can add up quickly, which makes it less budget-friendly for smaller teams.
What problems is the product solving and how is that benefiting you?
Before Salesforce, our sales data was scattered across spreadsheets, emails, and multiple tools, which made it difficult to track opportunities and forecast accurately. Sales Cloud centralizes all of that information, giving us a single source of truth for leads, contacts, accounts, and opportunities.
It has solved the problem of pipeline visibility — managers can now see real-time deal progress, spot bottlenecks, and forecast revenue with much higher accuracy. For individual sales reps, automation features like task reminders, follow-up notifications, and email integration ensure that no lead or opportunity falls through the cracks.
Collaboration between sales, marketing, and service teams has also improved since everyone works off the same platform. This has led to faster response times for customers and smoother handoffs between teams.
Overall, Salesforce Sales Cloud has helped us shorten our sales cycle, improve win rates, and make data-driven decisions, ultimately driving both efficiency and revenue growth.
It has solved the problem of pipeline visibility — managers can now see real-time deal progress, spot bottlenecks, and forecast revenue with much higher accuracy. For individual sales reps, automation features like task reminders, follow-up notifications, and email integration ensure that no lead or opportunity falls through the cracks.
Collaboration between sales, marketing, and service teams has also improved since everyone works off the same platform. This has led to faster response times for customers and smoother handoffs between teams.
Overall, Salesforce Sales Cloud has helped us shorten our sales cycle, improve win rates, and make data-driven decisions, ultimately driving both efficiency and revenue growth.
Highly used and customizable salesforce cloud app for organizations
What do you like best about the product?
Salesforce sales cloud is a highly used by sales organization to handle their vast amount of sales data handling and analyzing past years data from use of salesforce reports and dashboard by default feature of salesforce sales cloud.
What do you dislike about the product?
Sales cloud additional features use need to buy licenses and they are quite costlier.
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is highly scalable for big amount of data to analyze and making some past year sales data reports on it. Also we can customize their standard object page layout and we can make custom object too with organization requirements.
Salesforce Maps: Where Efficiency meets Sales Success
What do you like best about the product?
It is easy to use with tons of features. It easy visualizes the account and and leads. It provides seamless Integration with salesforce CRM to ensure real time data Updates. Our software is compatible with Salesforce CRM and we use to integrate our users with their Salesforce User. It is easy to Implement. It handles by our customer support team. Able to tract the route of the customer.
What do you dislike about the product?
Limited Customization options and initial setup configuration is complex if someone do it first time.
What problems is the product solving and how is that benefiting you?
It is useful in many cases but in my case our customer using salesforce maps as a salesforce CRM. It is easy to see where customer are on maps and territory planning is more organised we use this with salesforce CRM which makes it easy to use.
Salesforce Sales Cloud – A Game Changing CRM for Sales Teams
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it brings everything related to sales into one place.
The lead and opportunity management features make it much easier to track the entire sales cycle, and the reporting dashboards give a clear picture of where the pipeline stands.
I also like how customizable it is—you can adapt fields, layouts, and automation to fit the exact sales process rather than forcing the team to change how they work.
On top of that, the integration options with email, calendar, and other tools save a lot of time for sales reps.
The lead and opportunity management features make it much easier to track the entire sales cycle, and the reporting dashboards give a clear picture of where the pipeline stands.
I also like how customizable it is—you can adapt fields, layouts, and automation to fit the exact sales process rather than forcing the team to change how they work.
On top of that, the integration options with email, calendar, and other tools save a lot of time for sales reps.
What do you dislike about the product?
There isn’t much to dislike about Salesforce Sales Cloud because most of the challenges I’ve come across have easy solutions.
The platform is very flexible, so even if something feels complex at first, it can usually be simplified with the right customization.
Salesforce also provides a strong support ecosystem called Trailhead, help articles, and an active community which makes it easy to overcome any initial learning curve.
The platform is very flexible, so even if something feels complex at first, it can usually be simplified with the right customization.
Salesforce also provides a strong support ecosystem called Trailhead, help articles, and an active community which makes it easy to overcome any initial learning curve.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping solve the problem of scattered customer and sales data.
Instead of having leads, contacts, and deals spread across emails, spreadsheets, and different tools, everything is now centralized in one system.
This makes it much easier to track the entire sales cycle from lead capture to closing a deal without losing important details.
The automation features also reduce manual work, like follow-up reminders and updating records, which saves time for the sales team.
Overall, it improves visibility into the pipeline, helps forecast more accurately, and gives managers a clear picture of team performance, which directly supports better decision-making and faster deal closures.
Instead of having leads, contacts, and deals spread across emails, spreadsheets, and different tools, everything is now centralized in one system.
This makes it much easier to track the entire sales cycle from lead capture to closing a deal without losing important details.
The automation features also reduce manual work, like follow-up reminders and updating records, which saves time for the sales team.
Overall, it improves visibility into the pipeline, helps forecast more accurately, and gives managers a clear picture of team performance, which directly supports better decision-making and faster deal closures.
Comprehensive, Scalable CRM With Powerful AI and Automation
What do you like best about the product?
Salesforce Sales Cloud is a powerful and comprehensive CRM platform designed to streamline sales processes and boost productivity for businesses of all sizes. One of the standout features is its AI-powered Einstein analytics that offers predictive insights and smart forecasting, helping sales teams prioritize leads and close deals more efficiently. The platform’s high level of customization and automation capabilities significantly reduce manual tasks, allowing teams to focus on strategic selling.
What do you dislike about the product?
The platform does have some drawbacks. The initial setup and onboarding can be quite complex, often requiring external expertise or training, which can be a hurdle for smaller teams or businesses new to CRM tools. The cost of licensing and customizations can be a challenge for startups or companies with limited budgets, as advanced features come with a higher price tag. Additionally, while feature-rich, the user interface can sometimes feel cluttered or overwhelming, slowing down adoption for new or non-technical users.
What problems is the product solving and how is that benefiting you?
The platform solves several critical sales problems: it automates repetitive tasks such as data entry and follow-ups, streamlines lead and opportunity management, and provides actionable insights to prioritize high-value deals. This automation and data centralization reduce manual errors and increase sales team productivity.
Powerful Sales CRM
What do you like best about the product?
The dashboards and reporting make it easy to track performance in real time and forecast with confidence
What do you dislike about the product?
The level of customisation is powerful, but it also means setup and ongoing management usually require a dedicated admin or external support.
What problems is the product solving and how is that benefiting you?
It helps us centralise all sales activity, giving a single source of truth for leads, opportunities, and pipeline.
Easy to use, very informative
What do you like best about the product?
It's nice to have all the information about a prospect on Salesforce Sales Cloud and being able to connect it to others systems to call them and keep track of your follow-ups.
What do you dislike about the product?
Some categories are not self-explanatory, it would be nice to have a brief description for each category when creating a lead/contact, especially with the ones that are not so common to use.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my customers, stay on top of my follow-ups and it includes a lot of information that I can use to identify each lead/contact.
Easy to manage
What do you like best about the product?
Adaptability of the tool to integrate with other platforms and have the information available all at once.
What do you dislike about the product?
It sometimes feels like a lot is going on on the screen.
What problems is the product solving and how is that benefiting you?
It's aiding in avoiding multiple tabs open on the screen and it is very quick to integrate it with the growing need for the automation.
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