Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Setup, Keeps Our Team Informed
What do you like best about the product?
I find Salesforce Sales Cloud very easy to set up, thanks to having a knowledgeable Salesforce expert. The platform solves inventory problems and keeps my team informed about inventory and quotas, which is crucial for our operations. I appreciate the wide range of features and apps that aid our daily processes. The ease of use is remarkable, and I find it a crucial factor for considering future purchases. Additionally, I integrated Jira successfully, which supports our help desk and networking needs.
What do you dislike about the product?
I find it challenging to onboard my employees in Salesforce Sales Cloud as the process could be simpler.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves inventory issues and keeps employees informed by integrating with our inventory and quotas.
Simple and Accessible CRM, but Slow to Respond to Feedback
What do you like best about the product?
It has been my CRM of choice across my career because, when out of the box, it is simple. All accessibility to app exchange has been great
What do you dislike about the product?
slow to utilize customer feedback to make adaptions and improvements
What problems is the product solving and how is that benefiting you?
It provides us with a common platform to utilize from a funnel management perspective
Great Customization and Easy Client Access, but Lacks Some Dynamism
What do you like best about the product?
The ability to customize and to be able to get Client information at your fingertips
What do you dislike about the product?
Sometimes it’s not as dynamic as we would want it to be
What problems is the product solving and how is that benefiting you?
The ability to seamlessly connect our customers with our sales team in order to get them information that they need right away. The confirmation provides a sense of comfort, knowing that it’s been done the right way.
Great Automation and Ease of Use, but Steep Learning Curve for CRM Beginners
What do you like best about the product?
Ease of use, automations, approval processes and more!
What do you dislike about the product?
Definitely a learning curve if you aren’t familiar with crm.
What problems is the product solving and how is that benefiting you?
We have data all in one place which is allowing us to take actionable insights to improve our processes
Easy to Use with Many Benefits
What do you like best about the product?
That’s easy to use and has so many benefits
What do you dislike about the product?
I think that I like what I have anything
What problems is the product solving and how is that benefiting you?
I don’t know much about what is missing I have a developer that works on that
Powerful Real-Time Insights, but Overwhelming Complexity in Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud gives you a complete, real-time view of every deal and customer, making it easy to focus on selling instead of managing data.
What do you dislike about the product?
The platform can feel overly complex at times, with too many features and settings that require constant configuration and maintenance.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes all customer and deal information, streamlines pipeline management, and automates repetitive tasks — helping our team stay organized, collaborate better, and close deals faster.
Great for Pipeline Management, Needs More Flexible Reporting
What do you like best about the product?
Opportunity pipeline management for the sales team
What do you dislike about the product?
Reports can be more flexible. Dashboards should allow more filtering
What problems is the product solving and how is that benefiting you?
Having full visibility on everything sales is working on
Great for Managing Pipeline and Reporting, No Dislikes So Far
What do you like best about the product?
I am able Manage Pipeline and reportable
What do you dislike about the product?
I don’t have any dislikes at the moment in time
What problems is the product solving and how is that benefiting you?
Forecasting deals, report on KPIs to make business decisions
Great Customization and Interface, but Reporting Needs Improvement
What do you like best about the product?
I believe both the administrative side and user side provides the best interface and most flexibility in customization for our organizations use cases.
What do you dislike about the product?
Reporting on activities with task and events differences has always been cumbersome. Lead reporting and campaigns influences are difficult as well.
What problems is the product solving and how is that benefiting you?
Pipeline management
Quick to Learn and Boosts Sales
What do you like best about the product?
At our company, users appreciate how quickly they can learn to use Salesforce. The adoption curve is very short, which helps us accelerate our sales process.
What do you dislike about the product?
For small businesses, it can sometimes feel a bit pricey.
What problems is the product solving and how is that benefiting you?
It’s helping our sales team close more opportunities and connect with clients we wouldn’t have been able to reach without it.
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