Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Flexible Low-Code Solution, but Needs Faster Load Times and Better Mobile Support
What do you like best about the product?
Very flexible, flow is a mature product now and allows for true low code solutioning
What do you dislike about the product?
Load times are still a little slow compared to Classic, mobile app support still a little clunky feeling
What problems is the product solving and how is that benefiting you?
One stop shop for sellers to get info from. Pipeline, account info, all visible
Convenient Plug-and-Play Solution!
What do you like best about the product?
What I appreciate most about self cloud is how it allows us to standardize our processes. Not only does it help us create consistency, but it also reduces the amount of work required to set everything up. We can simply plug and play our business processes, and if we need to customize anything, we can easily make adjustments to fit our specific requirements. Overall, I found it to be a very convenient plug-and-play solution.
What do you dislike about the product?
The only limitation I have encountered is the licensing cost. My team consists of about 5 to 10 people, and the licensing fees are quite high. I do understand that the quality of service provided justifies the price to some extent, so it’s more of a consideration than a true downside. Still, the cost is the main factor that prevents me from getting more deeply involved with this.
What problems is the product solving and how is that benefiting you?
It’s not just about streamlining the process of a selling; it also helps me implement my business logic quickly and conveniently. The development experience is impressive, and although sometimes the implementation can be quite complex.
Salesforce Sales Cloud excels at supporting growing teams and complex sales processes,
What do you like best about the product?
Salesforce Sales Cloud excels at supporting growing teams and complex sales processes through automation, integration, and analytics. Its latest enhancements, especially in AI and mobile, drive productivity and more informed selling. However, organizations should plan for configuration complexity and budget for additional costs when scaling usage
What do you dislike about the product?
Some users find the platform configuration complex, especially for advanced customizations, which can require dedicated admin or implementation support
What problems is the product solving and how is that benefiting you?
Organizations leveraging Salesforce Sales Cloud see higher sales efficiency, better customer satisfaction, and more predictable growth, turning previously time-consuming or error-prone activities into strategic advantages
Great Integration and Usability, but Sometimes Too Many Clicks
What do you like best about the product?
Ease of use, integration with 3rd party apps, and allowing agents to work in one place
What do you dislike about the product?
Can be a bit click heavy and clunky at times
What problems is the product solving and how is that benefiting you?
It creates an efficient and effective way for our agents to sell. Allows us to do more and increase agent capacity
Great Cross-Cloud Functionality, but Layout and Setup Need Improvement
What do you like best about the product?
I love the functionality across clouds and the opportunity for end to end management of leads and accounts.
What do you dislike about the product?
I would say that the default layout could be more user friendly and setting up fields could be .ade much easier.
What problems is the product solving and how is that benefiting you?
Converting leads to accounts and account management
Flexibility and ease of use, but needs to improve data governance
What do you like best about the product?
The solution offers flexibility and allows for simple development, facilitating adaptation according to needs.
What do you dislike about the product?
Data governance is an important point, as well as the need to develop new features to enhance the system.
What problems is the product solving and how is that benefiting you?
We use it for the entire commercial sales flow
Great for Building Relationships, but Development Feels Slow
What do you like best about the product?
Building relationships and partnerships with our supporters
What do you dislike about the product?
Development can take a lot of time , could use Agentforce to speed things up
What problems is the product solving and how is that benefiting you?
Agentforce for admins and employees
Salesforce: Effortless Growth from Small to Scale
What do you like best about the product?
I find Salesforce Sales Cloud easy to use, which was important when moving from Excel to manage opportunities effectively. I appreciate the integration of the Chatter feature for logging notes during meetings and calls. Additionally, the activities feature is incredibly helpful for scheduling customer follow-ups. I value the scalability, as it allows starting small and growing with the sales cloud.
What do you dislike about the product?
cost of premium support
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for efficient pipeline management, transitioning from Excel to track and note opportunities, schedule follow-ups, and support business growth.
Seamless CRM with Great Integration Features
What do you like best about the product?
I find Salesforce Sales Cloud immensely valuable in solving and automating our business processes and application processes. The integration with various products, such as Adobe Sign for signing agreements and Stripe for generating invoices, significantly enhances our efficiency.
What do you dislike about the product?
I found the user training aspect of Salesforce Sales Cloud lacking. Additionally, I feel that the pricing could be more competitive.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to solve our business processes by automating our application process and integrating with various products.
Great for Sales Tracking, but Challenging for Training New Staff
What do you like best about the product?
How easily it allows me to track sales throughout the sales cycle
What do you dislike about the product?
The downside is the fact that training new staff is difficult
What problems is the product solving and how is that benefiting you?
It helps us to track out sales successes
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