Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
robust feature set out of the box
What do you like best about the product?
Sales cloud is built based on years of experience and has grown to incorporate expanded functionality over time. Out of the box it has most of the features my customers need with little customization. Great platform and great analytics.
What do you dislike about the product?
Setup can be cumbersome and maintaining tri-annual release updates can sometimes be daunting, but there is little to dislike. Pricing can sometimes be murky, but the product is undeniably superior to its competition.
What problems is the product solving and how is that benefiting you?
It simplifies tracking customers, giving insights into our pipelines.
Architect
What do you like best about the product?
Centralized Customer View, Automation, Customization and Scalability, Reporting and Analytics, Integrating with Agentforce
What do you dislike about the product?
license fee, hidden cost, inconsistent performance
What problems is the product solving and how is that benefiting you?
Data Silos, Inefficiency, Lack of Visibility, and Inaccurate Forecasting
Flexible and Customizable, but Requires a Learning Curve
What do you like best about the product?
The flexibility to adapt easily to my custom needs
What do you dislike about the product?
You have to learn, but thanks to Trailhead that is easy
What problems is the product solving and how is that benefiting you?
Reporting creates great insights but the dashboards give great visuals for the exec team
User-Friendly and Scalable, but Pricey with Unused Features
What do you like best about the product?
It's easy to set up and use, making it user-friendly for the sales team and scalable as well.
What do you dislike about the product?
The costs are quite high, and there are features included that I end up paying for but never actually use.
What problems is the product solving and how is that benefiting you?
Provides centralized customer insights and full visisibility of customer engagement. A tool for the salea team
Mature Product with Great Out-of-the-Box Processes
What do you like best about the product?
Mature product with out of the box process
What do you dislike about the product?
Nothing - really it is great and is fully working
What problems is the product solving and how is that benefiting you?
Insight in Opportunity pipeline and helps with lead nurturing
User-Friendly and Customizable, but Steep Learning Curve with Complex Reporting
What do you like best about the product?
It’s user-friendly, highly customizable, and provides excellent visibility into the entire sales pipeline.
What do you dislike about the product?
It can be difficult to learn at first — there’s a steep learning curve, and some processes require multiple clicks. Also, reports and dashboards can take time to configure properly if you’re not familiar with Salesforce administration.
What problems is the product solving and how is that benefiting you?
It’s solving data fragmentation and workflow inefficiency. With MuleSoft integrations, all members, account, and opportunity data flow into one place—making our financial services team more productive and improving client experience.
Great for Centralizing Customer Info, but Add-Ons Are Costly
What do you like best about the product?
The easy way to have all your customer info in one place
What do you dislike about the product?
I guess sales clouds its very competitive and useful
What problems is the product solving and how is that benefiting you?
Concentrate my clients info
Great Cloud Integration, but a Bit Complicated
What do you like best about the product?
The ability to combine it with other clouds
What do you dislike about the product?
It’s a little bit complicated and with a lot of costumization
What problems is the product solving and how is that benefiting you?
The connection between clients and the products that are coming out
Simplifies Sales, but Onboarding Can Be Challenging
What do you like best about the product?
This tool really simplifies the sales process, making everything much easier to manage.
What do you dislike about the product?
Adapting to the system can be challenging for users during the onboarding process.
What problems is the product solving and how is that benefiting you?
Provides valuable insights into sales processes.
Easy to Use and Scale, but Lacks Personalization
What do you like best about the product?
Its very simple to use and to scale at the company
What do you dislike about the product?
Its not easy to personalize for my Business
What problems is the product solving and how is that benefiting you?
The comunnication with our clients
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