Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Kylee review
What do you like best about the product?
Customer 360 view. Ability to push data vs pull
What do you dislike about the product?
The storage limitations. Being a large company with many enterprises more data storage can be costly
What problems is the product solving and how is that benefiting you?
We have a proprietary crm and it is tiving us the ability to create more automation and sales processes
Easy Setup and Defaults, but Lacking In-House Apps for Advanced Needs
What do you like best about the product?
The implementation process is easy, and there are default options available for everything you might need.
What do you dislike about the product?
For advanced features and internal use, I would like to have in-house apps that are used daily by sales representatives, such as an app for booking calls.
What problems is the product solving and how is that benefiting you?
All sales representatives using the app can view the entire sales funnel in one place.
Friendly and Organized, Some Bugs Present
What do you like best about the product?
The process is well defined, easy and organized
What do you dislike about the product?
Some bugs are available and not yet solved by Salesforce
What problems is the product solving and how is that benefiting you?
It is standarizing our process and centralizing our data
Great Integration Across Departments, but Feature Overload Can Be Challenging
What do you like best about the product?
That integrates with so many systems and makes it helpful to manage the workload across different department not just salesforce.
What do you dislike about the product?
It’s own strength that it has so many features. It can be complicated to get users using the correct features.
What problems is the product solving and how is that benefiting you?
Sales Cloud along with data cloud is giving us the foundation to start creating a single customer view
Superb Client Management and Easy Setup with Salesforce Sales Cloud
What do you like best about the product?
I appreciate the ease of setting up Salesforce Sales Cloud, making it simple to follow recommendations. The integrated customer 360 view is incredibly useful, alongside lead conversion and standard out-of-the-box features which enhance efficiency in sales tasks. Overall, the Sales Cloud offers a comprehensive system that is effective for client activities.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to centralize customer data, improving sales efficiency. The basic customer 360 view and lead conversion features streamline my client management process effectively.
Great Out-of-the-Box Features, but Customization Can Get Complicated
What do you like best about the product?
Out of the box capabilities with Sales Cloud make go to market or getting starting with an agile approach possible
What do you dislike about the product?
Can customize too far and make it complicated
What problems is the product solving and how is that benefiting you?
Sharing institutional knowledge across the team
Salesforce Sales Cloud: Streamlined Customer Management and Sales Automation
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it gives a complete view of every customer and deal in one place. It makes tracking leads, managing pipelines, and forecasting so much easier — everything flows smoothly from first contact to close. The automation and insights really help the team focus on selling, not admin.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is that it can feel overly complex and requires a lot of setup and maintenance to get the most out of it. Customising dashboards, automations, or reports often needs admin support, and the interface can be a bit clunky for new users. Once it’s configured, though, it’s powerful — just not plug-and-play.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us manage leads, opportunities, and customer relationships all in one place. It’s solving problems around data visibility and manual tracking — everything’s automated and centralised. As a result, we can forecast more accurately, collaborate better, and close deals faster.
Clear, Supportive Policies Are Key to Effective Sales Governance
What do you like best about the product?
A complex governance model will be ignored. Keep policies clear, communicate them often, and ensure they support, not hinder, the sales process
What do you dislike about the product?
If your full question is: "What is the expected close date for this deal?" (44 characters)
You must shorten the field label to something like: "Expected Deal Close Date" (25 characters) or "Expected Close Date (EOD)" (27 characters).
For the full text, you'd use the Help Text feature.
You must shorten the field label to something like: "Expected Deal Close Date" (25 characters) or "Expected Close Date (EOD)" (27 characters).
For the full text, you'd use the Help Text feature.
What problems is the product solving and how is that benefiting you?
AI-Powered Insights: Features like Einstein Opportunity Scoring and Conversation Intelligence highlight deals that are at risk or require immediate attention.
Highly Customizable Core Cloud, but Setup Can Be Complicated
What do you like best about the product?
This is the core cloud platform we rely on, and it's impressive how much it has evolved in terms of customization over the years.
What do you dislike about the product?
I find the process of setting up territories and forecasting to be overly complicated, which I don't appreciate.
What problems is the product solving and how is that benefiting you?
It is important for us to reach out to both our existing and potential corporate customers, as well as travel agencies. Additionally, there are times when we need to bring these groups together.
Admin
What do you like best about the product?
We really like the sales engagement and lead generation
What do you dislike about the product?
It’s a bit too pricey and would love to see the price go down
What problems is the product solving and how is that benefiting you?
Lead generation
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