Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Control Over Our Workflow Path
What do you like best about the product?
the way we can control the path of work and the way we setup
What do you dislike about the product?
some times we need a extra step to test and some times is confuse
What problems is the product solving and how is that benefiting you?
A lot of times the sales teams are getting lost in the way to handle multiple paths of sales, and when we automate with intelligence all the things get more clean.
Feature-Rich and Highly Customisable to Fit Any Business Need
What do you like best about the product?
Feature-rich and highly customisable, it fits any business need. we use it for customer support and sales.
What do you dislike about the product?
Intermittent lagging, and it takes a long time to refresh dashboards with more than 10 reports.
What problems is the product solving and how is that benefiting you?
Order-to-cash and customer support.
Streamlined Our Sales with All-in-One Platform
What do you like best about the product?
I like how Agentforce Sales helps with customer 360 and actually performs actions for our customers instead of just answering questions. I appreciate the ability to manage campaigns to closed opportunities and future relationships with clients. It's great that everything we need can be done in one place, as we were struggling with multiple platforms before. I also find it helpful that it doesn't just capture and do prompts but also understands 'do not do' instructions.
What do you dislike about the product?
Creating an agent with voice- i want i should speak everything in any language be it hindi english or french and my agent would be 100% ready
What problems is the product solving and how is that benefiting you?
Agentforce Sales allows us to manage everything in one place, provides customer 360 insights, and performs actions for customers, streamlining our workflow.
Boost Sales Effectiveness and Automation
What do you like best about the product?
As a consultant, I have really liked that with the incorporation of agents in Agentforce Sales, a new layer of configuration and automation has been added. This has allowed the company to boost its effectiveness and reduce manual tasks. I also love how the agents guide and train new team members without the need to assign a mentor, which reduces the overall impact on the sales team and boosts individual effectiveness and productivity. Additionally, I was able to create different agents that have allowed the automation and streamlining of the training processes for new team members and to guide both new and veteran people on how sales prospects should be initiated and how to follow up on opportunities to close business deals.
What do you dislike about the product?
Sometimes, the integration with other tools that companies also have, especially legacy applications and systems. Especially when these systems are on-premise. Mulesoft is a solution, but some clients are not willing to pay for it. There's also the issue of VPNs, which makes the connection have its particularities and limitations when creating integrations with these legacy systems.
What problems is the product solving and how is that benefiting you?
With Agentforce Sales, I can automate and streamline sales processes, improve the onboarding of new members, reduce manual tasks, and increase individual effectiveness and productivity by guiding representatives in tracking opportunities.
Clean Interface, Exceptional Data Handling
What do you like best about the product?
I like the clean interface of Agentforce Sales. The systemic process and well-thought-out layouts are great. I also appreciate the better data handling and the additional room for customization it offers. Additionally, I would say the initial setup was easy.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to organize client data and track processes, benefiting from better data handling and customization.
Complete platform for Sales enablement
What do you like best about the product?
The speed with which you can support a sales organization is exceptional. Existing templates and the expansive platform make it easy for experienced partners to implement and easy for the end users and their team to use. Support was good and now it is outstanding because salesforce knows how to support salesforce.
The addition of slack makes it easy to use each day and to connect to your other daily tools like email.
The addition of slack makes it easy to use each day and to connect to your other daily tools like email.
What do you dislike about the product?
I can't say that I dislike their flagship product. It has received so much love and care that I can't find something to complain about.
What problems is the product solving and how is that benefiting you?
For us, Agentforce sales has so many capabilities, it makes it easier for us to care for our customers.
All around tool for customer management
What do you like best about the product?
Agentforce sales helps us with solving our customers inquiry, whether is about support/onboarding and be managed in one places where everyone on the team has access. It helps us track the inquiry properly and get valuable insights on performance for team improvement and numbers. Given that we work on large number of request, it is understandable that the software may take a few seconds which is acceptable for now. We used the metadata to track what issues our customer usually encounters that help us work on the service improvement and innovate solutions. We always thrive to ensure that we have our customer's feel heard on the most important aspect they want us to improve on. It is also great that we have a range of option to customize the integration and metadata that helps us effectively. The same goes for the UI/UX where the team can feel comfortable and friendly accessible especially on most important aspects. That said, we are able to ROI our customer support management investment in no time. We aren't that much of using AI/Intelligence features, as we want to have all interactions as humanly as possible. Though, we are open to possibilities to automate the initial AI assistant to filter out categories of inquiry to designate it to the proper team. Overall, we are happy with the managing platform we have.
What do you dislike about the product?
Given that we have thousands of records for over 10 years now with billions of customer, having access to other vendors data, I'd imagine that the system may take a few minutes to load. However, they are days that we get a system issue while working with a customer inquiry which can sometimes be disappointing not only for the team member but also for the customer. We had experienced that a bit lot of times now.
What problems is the product solving and how is that benefiting you?
It helped my team and other vendors team managed and centralized our support to the customer inquiry. We are able to track the customer data securely and we can see anyone via fingerprint who and what work was made on the account. It is really good especially when trying to find efficient solution for a customer.
Automation-Driven Sales Efficiency with Superb Integration
What do you like best about the product?
I enjoy how Agentforce Sales allows for efficient tracking of customers through automation. I like that it creates opportunity and contact records automatically when a potential customer is identified, saving us from manual calculations. I appreciate the integration of multiple communication channels like calls, chats, and emails, which helps sales teams collaborate effectively without setting up things separately. I find the feature to use sales email templates with placeholders instead of hard coding customer information very time-saving. The ability to route work based on sales agent knowledge while maintaining efficiency is great. I also like that the work can be routed to different sales agents based on availability and urgency.
What do you dislike about the product?
I think it would be great if we can somehow introduce a functionality to manually create voice call records for testing without needing to set up a contact center. Currently, I was working on a ticket where this feature was required, and I needed to connect with Salesforce help to get it figured.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to automate lead tracking and opportunity creation, saving time and improving efficiency. With features like email templates and channel-based task routing, our team collaborates better across calls, chats, and emails.
Excellent Data Storage with Rich Detail
What do you like best about the product?
I m able to find the data for last 6 months and also more than that and details for each shipment I m getting easily
What do you dislike about the product?
It gets more time to load the details as being too much of data is stored
What problems is the product solving and how is that benefiting you?
In contacting day to day emails exchange with my customer and monthly data of each user
User-Friendly and Efficient for Documentation
What do you like best about the product?
I like that Agentforce Sales is user-friendly. As a reviewer, I appreciate being able to add comments and documents from my end, which is really helpful. Also, I find that the documents are easily retrievable during audits.
What do you dislike about the product?
The file upload size can be increased. Some user manual should be there on the website in form of file or video.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales for proper documentation post-events with doctors, adding comments, and retrieving documents easily during audits.
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