Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Solid CRM that genuinely changed how our sales team operates
What do you like best about the product?
Honestly, the pipeline visibility is what keeps me coming back. Being able to see exactly where each deal stands without having to dig through emails or chase people for updates has made a huge difference in how our team operates. The activity tracking is really solid too — it logs calls and emails automatically so nothing falls through the cracks. I also appreciate how customizable the dashboards are; I've set mine up to show exactly the metrics I care about without a lot of noise. It's one of those tools that took a little time to get used to, but once it clicked, I couldn't imagine managing a sales team without it.
What do you dislike about the product?
The initial setup and onboarding can feel a bit overwhelming, especially for team members who aren't particularly tech-savvy. There's a lot going on and it takes some time before everything feels intuitive. The pricing is also on the higher end, which can be a tough sell when you're trying to get buy-in from leadership. And occasionally the page load times slow down a bit when you're pulling in large reports, though it's nothing that's been a dealbreaker for us.
What problems is the product solving and how is that benefiting you?
Before we had a proper CRM, our sales process was a mess — deals were tracked in spreadsheets, follow-ups were inconsistent, and we had no real visibility into forecast accuracy. Agentforce Sales has fixed most of that. Our reps now have a clear view of their pipeline at all times, and managers can actually hold people accountable based on data rather than gut feeling. We've seen our close rate improve and the time spent on admin tasks has gone down noticeably. It's also helped a lot with onboarding new reps since everything is documented in one place.
Easy Report Downloads That Save Time
What do you like best about the product?
I like that it is easy to download reports
What do you dislike about the product?
It is hard to learn at first, trainings can be hard
What problems is the product solving and how is that benefiting you?
I can easily send reports to supervisor
Agentforce Sales Unifies Sales & Marketing with Powerful Automation and Real-Time Insights
What do you like best about the product?
I am a sales and marketing specialist and using agentforce sales on daily basis for managing leads, campaigns and sales pipelines, i like most is that it connect sales and marketing in one platform, i can track leads from campaign, manage follow ups and convert them into opportunities easily ,it gives full visibility of customer journey, from lead generation to deal closure , this helps in better targeting and improving conversion rates, automation is very strong, tasks like lead assignment, follow ups and email tracking are automated which saves a lot of time,. dashboards and reports are very useful for tracking campaign performance and sales pipeline in real time.
What do you dislike about the product?
one issue is that the platform is complex and takes time to learn, new users may find it difficult without proper training , also customization and setup require technical knowledge, especially when aligning sales and marketing workflows, cost i also on the higher side, especially for small teams. sometime performance can be slow when handling large data or heavy customization and managing everything can require dedicated admin support.
What problems is the product solving and how is that benefiting you?
well, before using this platform sales and marketing data were in differnt tools, which created confusion and poor lead tracking, agentforce solves this by centralizing all customer and campaign data in one system. it improves lead tracking, campaign performance analysis, and sales follow ups, it also reduces manual work through automation and improves collaboration between sales and marketing teams, overall it helps in generating better quality leads, improving conversion rate, and closing deals faster. now with agentforce, everything is available in one place leads, opportunities, campaign data and customer history, this helps in better tracking of the entire customer journey from lead generation to deal closure. it also improves lead conversion and targeting
Powerful CRM for sales teams but requires time to master
What do you like best about the product?
What I appreciate most about Agentforce Sales is how it pulls everything into one place. I can handle leads, contacts, deals, and activities without having to bounce between different tools all the time, which makes my day-to-day work feel more streamlined, better organized, and much easier to stay on top of.
What do you dislike about the product?
One downside is the learning curve. When I first started using it, the system felt fairly complex, and it took me a while to get a clear sense of how everything works—especially the automation and reporting features, which were the hardest for me to grasp at first.
What problems is the product solving and how is that benefiting you?
Before using Agentforce Sales, managing customer data and tracking deals felt scattered and inconsistent. We were relying on multiple tools and spreadsheets, which made it hard to maintain a clear, current view of our sales pipeline. Since moving to Agentforce Sales, our visibility has improved significantly, and forecasting is now much more accurate and dependable.
Easy to Use, Highly Customizable, and Packed with Great Integrations
What do you like best about the product?
The ease of use and the customization options available are truly recommendable. It makes day-to-day tasks much easier and more time-saving. The available integrations are also quite amazing.
What do you dislike about the product?
So far I think the only thing that can be improved is Total cost of ownership
What problems is the product solving and how is that benefiting you?
Agentforce helps solve administrative bottlenecks by independently qualifying leads and scheduling meetings 24/7, reducing response times by up to 40%. Its primary benefits include freeing human reps to focus on high-value closing conversations and providing data-driven coaching that accelerates deal cycles and improves overall team productivity.
Simple user of Salesforce
What do you like best about the product?
You can integrate information which is so helpful when using multiple platforms that need the same data transfered. Easy search features. It can be a tad difficult to understand at first, but then after some practice/usage it can user friendly.
What do you dislike about the product?
There have been some occasions where the syncing hasn't worked properly, and stunted our work flow. Also, when I've searched certain reports, the system can be intimidating (one wrong click and you could be missing vital data).
What problems is the product solving and how is that benefiting you?
I'm uncertain what Salesforce is currently solving, but I've seen an improvement on their syncing and dependability.
Front Desk Supervisor for hotels around Los Angeles
What do you like best about the product?
I like the ability to choose our notification sound. The ability to go through chat history to see previous chats, with whom they spoke, and when. I like the forward feature if language, role, or more support is needed, we are able to forward the chat to another team. I also like the pause feature, it helps continuity of care if a conversation is not finished, and the client does not have to repeat themselves, and the representative can continue to assist.
What do you dislike about the product?
I dislike the email display. It is a little hard to understand the responses from patients when they send an email, as it is not as organized and set as messaging is.
What problems is the product solving and how is that benefiting you?
It solves many communication issues that might have occurred if we did not have Agentforce. We can communicate directly with clients and answer any questions or concerns they have before they arrive at the property. It benefits the day-to-day workflow between clients and staff as it helps clients feel taken care of at any time they need.
Easy-to-Use Platform with Powerful AI Automation
What do you like best about the product?
It provides an easy-to-use platform with plenty of AI support and automation, which helps reduce the overall journey.
What do you dislike about the product?
The only concern I can think of is the cost. Maybe the pricing should be based more on company size, and any features that aren’t required could be removed.
What problems is the product solving and how is that benefiting you?
It is helping us automate a lot of processes. When a new lead is added to the system, it supports follow-ups, alerts, summarisation, and reaching out to clients without spending too much time, while also making it easier to collaborate across multiple teams. It also helps with reporting and staying on track for regular meetings.
Effortless Reminders and Notetaking, Minor Feature Gaps
What do you like best about the product?
I like that Agentforce Sales allows me to schedule several forms of reminders and leave personalized notes, which can be private or publicly viewed by others in the organization. It's really helpful to keep track of client interactions by leaving myself notes to do things like call Mr. Smith, congratulate him on his kid's birthday, or inquire about his health. The initial setup was very easy, which was a huge improvement from doing things manually with spreadsheets before.
What do you dislike about the product?
It calls my attention that you are able to schedule installments in the invoice either by amount or by periodicity but in the Opportunity section it only allows you by amount, creating small differences between one section and the other.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps me offer services to clients, track actions, and set reminders for calls or collection efforts. It lets me leave personalized notes and set various reminders, improving control and interaction. Setup was easy, resolving prior manual tracking issues.
Easy to Use, Great Integrations That Keep Us Running Smoothly
What do you like best about the product?
Ease of use. Plus the integrations with the other programs we are using
What do you dislike about the product?
the price is a little high, but it ultimately does what we need and helps keep our company running smoothly.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps us with our admin work that normally has a lot of manual entry. This allows us to streamline and focus more on pipeline and sales.
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