Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Centralized Communication, but Instance Setup Can Affect Workflow
What do you like best about the product?
Connecting everyone in one place makes my life so much easier!
What do you dislike about the product?
Depending on how your instance is built it can break down flows.
What problems is the product solving and how is that benefiting you?
Visibility into our business and pipeline.
No complaints, so easy to configure!
What do you like best about the product?
I love how easy it is to configure agents with context
What do you dislike about the product?
Managing stakeholders, along with their individual preferences and expectations, can be quite complex.
What problems is the product solving and how is that benefiting you?
The platform helps manage leads effectively and optimizes the time spent by salespersons. It streamlines the process, allowing sales teams to focus on the most promising opportunities and make better use of their working hours.
Efficient Pipeline Management and Clear Deal Visibility
What do you like best about the product?
It makes it easy to manage pipelines and see where deals stand at a glance
What do you dislike about the product?
Managing validation rules and automations across different sales processes can become hard to maintain
What problems is the product solving and how is that benefiting you?
It keeps all sales data in one place, so it’s easier to see progress and make decisions faster
Overall content, CRMA support
What do you like best about the product?
Multiple capabilities and customizable deatures and data insights
What do you dislike about the product?
There is no additional ability to customize and support CRM ANalytics tool.
What problems is the product solving and how is that benefiting you?
Management reporting and insights on sales
Great Navigation and UI, but Slow Map Loading in Some Areas
What do you like best about the product?
It gets me to the location. I really like how the navigation is set up. Flashy UI.
What do you dislike about the product?
Sometimes it takes a lot of time to load maps and some areas work better then others
What problems is the product solving and how is that benefiting you?
It helps our team coordination on locations. Very good for collaboration.
Great Sales Management, but Interface Can Be Cumbersome
What do you like best about the product?
I really like how everything about the sales process lives in one place. It’s super easy to track leads, manage deals, and get a clear view of the pipeline. The automations and reports make life so much easier — less manual work and more time to focus on selling.
What do you dislike about the product?
It can feel a bit heavy at times — too many clicks and setup steps to get simple things done. Some customizations take longer than expected, and the interface could definitely be a bit more intuitive.
What problems is the product solving and how is that benefiting you?
It helps keep all customer and deal information in one place, so nothing falls through the cracks. With automation and real-time data, it’s much easier to stay on top of follow-ups, manage the pipeline, and make smarter sales decisions.
Great for Managing Sales Cycles, but Forecasting Needs Improvement
What do you like best about the product?
It enables you to oversee the complete sales cycle for an account.
What do you dislike about the product?
Forecasting feature hasn't been upgraded as expected before
What problems is the product solving and how is that benefiting you?
It is streamlining the entire sales process for our customers and helping sales team manage the opportunities
Great Sales and Forecast Features, but Lacks Case Creation from Opportunities
What do you like best about the product?
The Sales process and the forescast, it’s a good combination
What do you dislike about the product?
Can’t create cases from opportunity by default
What problems is the product solving and how is that benefiting you?
The prospect process and the sales process
Great Customization Options, but Limited Metadata Access
What do you like best about the product?
The level of customizations that can be done.
What do you dislike about the product?
Some metadata changes are not accessible
What problems is the product solving and how is that benefiting you?
We have different utility business and it is useful with customizations
Flexible and Convenient, but Customization Can Be Challenging
What do you like best about the product?
I appreciate the flexibility and the out-of-the-box functionalities offered. These features make the experience more convenient and adaptable to different needs.
What do you dislike about the product?
Sometimes clients have complex processes that require customization, but these should ideally be standardized.
What problems is the product solving and how is that benefiting you?
The sales pipeline guides the process from a qualified lead all the way to winning opportunities.
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