Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Reliable Salesforce Cloud Boosts Productivity, but Pricing Could Be More Accessible
What do you like best about the product?
The Salesforce cloud is reliable, putting together the main informations required to increase Teams productivity
What do you dislike about the product?
As Sales cloud ia a powerfull tool, IT would be great to have a lower price to turn IT accessible to more people
What problems is the product solving and how is that benefiting you?
To put together informations from different systems
Powerful Sales Insights and Integration, but Setup Can Be Complex
What do you like best about the product?
Sales Cloud brings complete visibility into our sales pipeline and customer relationships. The dashboards and reports make it easy to track performance, forecast results, and identify bottlenecks in real time. The integration with Marketing Cloud and Service Cloud provides a 360º view of each customer, helping the team close deals faster and improve collaboration between marketing, sales, and service.
What do you dislike about the product?
The initial setup and customization can be complex, especially for companies without technical expertise. Some configurations require developer support, and the licensing model can become costly as the team scales. Despite that, once the system is properly implemented, the benefits largely outweigh the challenges.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes all our customer and opportunity data in one place, eliminating disconnected spreadsheets and manual reporting. It helps us track leads from first contact to closed deal, giving full visibility into the sales funnel and improving forecast accuracy. Automation of tasks like follow-ups, deal progression, and approvals saves our team hours every week. With better data and real-time insights, we’ve increased conversion rates, improved collaboration between marketing and sales, and made our decision-making much faster and data-driven.
Powerful and User-Friendly, but Sometimes Overly Complex
What do you like best about the product?
The ease to use and level of complexity it can handle is best
What do you dislike about the product?
Sometime it can become over complicated. Must have consultant to support
What problems is the product solving and how is that benefiting you?
Multi products and multiple pricing rules
Great for Enhancing Sales Operations, No Major Drawbacks
What do you like best about the product?
The possibilty to improve the sales operation
What do you dislike about the product?
I don't have an specific point, until now, I don't have any bad experience.
What problems is the product solving and how is that benefiting you?
Well, cadenci 2.o could be personalize totally by administradores
Comprehensive Customer Insights
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is its ability to provide a comprehensive 360-degree view of the customer. This feature, combined with real-time insights and analytics, greatly supports strategic decision-making.
What do you dislike about the product?
The integration with legacy systems leaves room for improvement, and I also think the pricing could be more competitive.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the challenge of fragmented customer information. It centralizes all data in one place, allowing a complete view of each customer’s journey. This benefits me by enabling more personalized interactions, improving response times, and ensuring a consistent and high-quality customer experience across every touchpoint.
Powerful Sales Management with Salesforce Sales Cloud, but Complexity Slows Us Down
What do you like best about the product?
Salesforce Sales Cloud helps us in our organization to organize leads, opportunities, and accounts, while automating tasks and providing visibility into the sales pipeline. This enables better forecasting and prioritization of the sales team’s efforts.
What do you dislike about the product?
While Salesforce Sales Cloud is powerful, it can feel overly complex and rigid for fast-moving teams, customization often requires specialized knowledge, and the user experience isn’t always intuitive for non-technical users. Integrations can also become heavy, which impacts agility and time-to-value.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize and structure our entire sales process from lead capture to deal closure. It solves visibility gaps across channels, reduces manual tracking, and improves collaboration between marketing and sales. For us, the main benefit is having a single source of truth for opportunities and lead qualification, which makes it easier to prioritize, measure conversion, and design automations that increase efficiency.
Great Sales Integration, but Access Control Needs Improvement
What do you like best about the product?
Integration about the all information of sales
What do you dislike about the product?
For us the point that we dislike is the access control with our different sales teams
What problems is the product solving and how is that benefiting you?
The control of our quotes and clientes
Intuitive and Flexible, but Manual Data Input Is Slow
What do you like best about the product?
Intuitive, powerful, flexible and integration friendly
What do you dislike about the product?
Manual data input can become quite slow.
What problems is the product solving and how is that benefiting you?
Lead, account, opportunity management. Approval processes for contract.
Great for Sales Management, Challenging for Business Department
What do you like best about the product?
Sales management and forecast to understand the financial
What do you dislike about the product?
Difificult to business department because ask a Lot things without details
What problems is the product solving and how is that benefiting you?
Lead, sales, quote em opportunity
Organization to grow
What do you like best about the product?
The possibility to have all The information about my customer in The same place.
What do you dislike about the product?
I think The reports and dashboards could be better, without The need of crma.
What problems is the product solving and how is that benefiting you?
Manage forecasting and getting previsibility of new converted opportunities.
Centralizing customer info is the best benefit.
Centralizing customer info is the best benefit.
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