Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent, forecasting, Reporting and 3rd party Integration, but Dashboard Flexibility Lacking
What do you like best about the product?
Great reporting, integrated well with GTM tools
What do you dislike about the product?
Limitations on count of dynamic dashboard and additional ones need to be purchased
What problems is the product solving and how is that benefiting you?
Helping us forecast
Great Experience Overall
What do you like best about the product?
The user experience is great. Very user friendly
What do you dislike about the product?
Sometimes there is a lag and users have issues
What problems is the product solving and how is that benefiting you?
Creating opportunities for advisors easy way to track business
Powerful Data Solutions, but High Costs Can Be a Barrier
What do you like best about the product?
It seems that any data-related problem we face can be resolved. No matter the challenge, there always appears to be a solution available when it comes to handling data.
What do you dislike about the product?
The cost can at times be prohibitive, especially when taking into account the amount of money that has already been spent.
What problems is the product solving and how is that benefiting you?
Making our lead to cash more efficient for our organization
Powerful Sales Process Centralization, but Steep Learning Curve for Beginners
What do you like best about the product?
What I like most about Salesforce Sales Cloud is how it centralizes the entire sales process and provides full visibility of the pipeline.
What do you dislike about the product?
The platform is very powerful but can feel complex at the beginning, especially for new users who are not familiar with CRM systems.
What problems is the product solving and how is that benefiting you?
.
Streamlined Sales Management with Powerful Features
What do you like best about the product?
I appreciate how Salesforce Sales Cloud simplifies managing my business's opportunities and leads. Transitioning from the classic to the lightning experience was effortless, which I found very user-friendly. I also find the opportunity management, pipeline inspection, and Einstein scoring features incredibly useful in streamlining our work processes.
What do you dislike about the product?
I find the cost of Einstein CRM licenses very expensive, which leads us to use Power BI instead. Additionally, I would prefer better reporting and analytic capabilities to be generally available, including improvements in territory and account planning, as well as features like heat maps, for more comprehensive insights.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage business opportunities, leads, account management, and quoting, streamlining these processes effectively.
Great speed and ease, but the pricing model needs to improve
What do you like best about the product?
Response speed and ease of connection
What do you dislike about the product?
Cost and pricing model for all of Brazil
What problems is the product solving and how is that benefiting you?
Running sales copilot to increase sales production
Simple and Satisfying Experience
What do you like best about the product?
What I like most about Salesforce Sales Cloud is its ability to centralize all customer and sales information in one platform, providing a complete 360° view of each opportunity.
What do you dislike about the product?
The main downside is that customization and configuration can be complex without proper training or technical support.
What problems is the product solving and how is that benefiting you?
.
Powerful Automation and Insights, but Pricey and Complex
What do you like best about the product?
Automation, AI insights, customizable analytics, scalability, and integrations for sales success.
What do you dislike about the product?
High costs, steep learning curve, slow performance at scale, reliance on customizations, complex UI.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps iFood improve lead management, automate sales, streamline processes, and boost efficiency. It enhances forecasts, tracks KPIs, and improves client-restaurant partnerships.
Unified Customer Insights and User-Friendly Experience
What do you like best about the product?
I love Salesforce Sales Cloud for service sales and marketing. It has significantly improved our ability to understand customers, providing a unified view across territories. The opportunity pipeline inspector is particularly useful. I appreciate the new intuitive feed features and AI components that enhance usability and propel our business forward.
What do you dislike about the product?
I found it difficult to set up Salesforce Sales Cloud initially because I had no training and was working with an already established organization. Making modifications to it was challenging, particularly from an administrative standpoint. Sometimes the platform can be confusing and overwhelming due to the multitude of communications, which makes it difficult to determine and focus on the most critical information.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud solves our customer understanding issues, unifying account views across territories, which previously depended on individual Excel sheets.
Great for Data Management, but Occasional System Limitations
What do you like best about the product?
Keeping data and pipelines up to date and easily accessible
What do you dislike about the product?
System limitations- although in frequent can be an issue
What problems is the product solving and how is that benefiting you?
Managing work from the Lead stage through billing
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