Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Implementation and Great OOTB Features, but CPQ Falls Short
What do you like best about the product?
Its very easy to implement and there a lot OOTB functionality
What do you dislike about the product?
The CPQ is not supporting my company’s requirements
What problems is the product solving and how is that benefiting you?
Optimizing sales processes
Great for Business Transformation, but License Fees Limit Scalability
What do you like best about the product?
The way it drove our business model transformation and enabled our operating model
What do you dislike about the product?
The license fees are prohibitive to scale
What problems is the product solving and how is that benefiting you?
Consistency in service delivery
Process efficiencies and optimisation
Scalability
Process efficiencies and optimisation
Scalability
Effective AI Assistance, but SDR and Sals Coach Agents Need Improvement
What do you like best about the product?
The most frequently used objects are set up very well, and the AI assistance features are quite effective.
What do you dislike about the product?
The SDR agent and Sales Coach agent on Sales Cloud are not very impressive.
What problems is the product solving and how is that benefiting you?
It is helping us build our entire sales pipeline, which we can then use to track and increase our revenue.
Boosted Customer Engagement with Intuitive Automation
What do you like best about the product?
I appreciate Salesforce Sales Cloud for how it helps with automation and setup, making it easier for us to contact more customers and gain visibility. The ease of using it, along with features like cadence building, greatly enhances our team's efficiency. Plus, it integrates well with other tools like Highspot and SMS texting.
What do you dislike about the product?
I dislike the send limitations and data storage capacity in Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud automates processes, helping us contact more customers, increasing our visibility and efficiency.
Efficient Route Planning and Seamless Integration with Salesforce Maps
What do you like best about the product?
Salesforce Maps makes it easy to visualize customer data geographically, helping teams plan routes and territories efficiently. It integrates smoothly with Salesforce, saving time and improving field productivity.
What do you dislike about the product?
The setup and customization process can be a bit complex at first. It also requires a strong internet connection to perform smoothly, especially when handling large data sets.
What problems is the product solving and how is that benefiting you?
Salesforce Maps helps solve the challenge of efficiently planning routes and managing territories for field teams. It provides real-time visibility into customer locations and sales activities, which improves scheduling, reduces travel time, and increases productivity. Overall, it helps our team make smarter, data-driven decisions while saving time and resources.
Streamlined Sales Process with Robust Integration
What do you like best about the product?
I find Salesforce Sales Cloud to be the best CRM solution available. It offers a seamless process for tracking and converting leads into opportunities, which streamlines my sales workflow and speeds up the process tremendously. I also appreciate the integration capability with Klient PSA, which enhances project management by smoothly transitioning opportunities into projects. The extensive online resources available made the setup straightforward and user-friendly, allowing me to prioritize and manage my leads and opportunities effectively.
What do you dislike about the product?
I find the lack of clarity around implementing the Agent 360 feature challenging. More information and best practices on how to implement it would greatly enhance my experience.
What problems is the product solving and how is that benefiting you?
I use the product to track leads and opportunities, streamlining prioritization and closing processes for faster sales operations.
GoodLead Workflow, But Room for Improvement
What do you like best about the product?
All the opportunties and contracts workflow
What do you dislike about the product?
without customization, lead flow is not goog
What problems is the product solving and how is that benefiting you?
Qe are using sf as our source of truth, so I’ve made a lot of customization. Salescloud is powerful
Love the Salesforce Cloud
What do you like best about the product?
The Salesforce cloud is so great and wonderful
What do you dislike about the product?
Nothing should be disliked for Salesforce Sales Cloud
What problems is the product solving and how is that benefiting you?
It’s time saving for me
Highly Customizable but Reporting Needs Improvement
What do you like best about the product?
Highly customizable and scalable. Very easy to adapt to changing needs of a rapidly growing sales organization
What do you dislike about the product?
Reporting is ok but could be more robust. Advanced analytics require an outside application
What problems is the product solving and how is that benefiting you?
Allows us to seamlessly manage our sales process
Great Case Management, but Limited Customization Options
What do you like best about the product?
Service cloud is a great case management tool
What do you dislike about the product?
Not much customization allowed. Quite restrictive
What problems is the product solving and how is that benefiting you?
Case management tool. Great to see all in one.
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