Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Streamlined Case Management with Salesforce Sales Cloud
What do you like best about the product?
I find the setup process of Salesforce Sales Cloud to be very easy, especially with the support of a vendor who handled it efficiently. The case management features, including the automatic creation of cases and email-to-case functionality, are incredibly helpful. I appreciate how Salesforce keeps all departments connected and streamlines case creation processes across various scenarios. I love Salesforce Sales Cloud's capability to integrate backend flows and manage business lines using leads and opportunities. The UI is user-friendly, making it a valuable tool in my organization.
What do you dislike about the product?
I find that Salesforce Sales Cloud requires too many customizations and lacks sufficient in-house features.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud solves case management, keeping all departments coordinated with seamless case creation and management. It simplifies departmental collaboration using cases and is crucial for managing leads and opportunities efficiently.
Great Customization, Needs More Integrations Like Docusign
What do you like best about the product?
Ability to customize our pipeline based on our orgs unique functions
What do you dislike about the product?
Not much it has worked well for us. I think we need to integrate more tools like Docusign into our system to get the full use benefits of it
What problems is the product solving and how is that benefiting you?
Making it easy to track where each of our partner districts is in their pipeline and once signed on easy to find all the details related to what we are doing with them
Great for Sales Data, But Reports and Dashboards Need Improvement
What do you like best about the product?
All data for the operational sales team at a glance.
What do you dislike about the product?
Reports and Dashboards are still standard and should be enhanced.
What problems is the product solving and how is that benefiting you?
Reflecting the customer business and customer engagement at a central place.
Great Integration Flexibility, but Steep Learning Curve for New Users
What do you like best about the product?
I appreciate how this product can integrate with such a wide range of platforms. This flexibility makes it much easier to connect with the tools I already use.
What do you dislike about the product?
The learning curve for new employees is noticeable, as it takes some time for them to become familiar with the system.
What problems is the product solving and how is that benefiting you?
Pipeline management and sales are the main aspects I focus on with this product.
Easy-to-Understand Data Model, but Setup Can Be Frustrating
What do you like best about the product?
The best thing about salesforce sales cloud is the the data model which is easy to understand
What do you dislike about the product?
The setup is sometimes annoying to open and navigate
What problems is the product solving and how is that benefiting you?
We are solving problems for transplant patients and the sales cloud helps manage our patient data
Streamlined Physician Liaison Management with Stellar Support
What do you like best about the product?
I appreciate the general ease of use of Salesforce Sales Cloud, making it user-friendly for our team on a day-to-day basis. The integration of new features like maps and lead management tools is incredibly beneficial. The ongoing education and support from Salesforce help maintain the platform effectively.
What do you dislike about the product?
Nothing at this time
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage physician liaison opportunities, streamline onboarding, and grow our network. It offers ease of use and innovative features like lead management, maps, and agenting capabilities, supporting our health system's growth.
Great Platform for Sales and Operations—No Complaints So Far
What do you like best about the product?
Great platform for our salea team and operations
What do you dislike about the product?
Nothing much yet. Its a cool tool for our company
What problems is the product solving and how is that benefiting you?
No visibikity of our pipeline
Salesforce Sales Cloud: Streamlined Sales Process with No Dislikes
What do you like best about the product?
This tool streamlines the sales process, making it easier to close deals and achieve success.
What do you dislike about the product?
I don't have any complaints when it comes to Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
Allowing AEs/SDRs to work quickly and efficiently
Powerful AI and Automation, but Initial Setup Can Be Overwhelming
What do you like best about the product?
Power of the platform - Ai and automations across a broad portfolio
What do you dislike about the product?
Very flexible which can also overwhelm when implementing the first time.
What problems is the product solving and how is that benefiting you?
Omnichannel lead generation and conversion to booking.
Great for Sales Tracking, but Pricing Limits Basic User Access
What do you like best about the product?
Manage my sales pipeline, track activities and general reports
What do you dislike about the product?
Pricing model to provide access to more basic user just to access some reports
What problems is the product solving and how is that benefiting you?
Tracking qualifying and managing opportunities
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