Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Personalization and Scalability, but Challenging for Complex Businesses
What do you like best about the product?
Scalability and capability of personalization
What do you dislike about the product?
Difficult to adopt in complicate business
What problems is the product solving and how is that benefiting you?
Industrialization of commercial process
Powerful CRM with Excellent Features but Steep Learning Curve
What do you like best about the product?
This is a comprehensive CRM that offers robust automation features, advanced analytics, and smooth integration tools. It brings together all the essential elements needed for effective customer relationship management.
What do you dislike about the product?
The setup and customization process is quite complex, which can make it feel expensive and overwhelming, especially for those who are new to the platform.
What problems is the product solving and how is that benefiting you?
This platform brings all customer data together in one place, streamlines sales processes through automation, and enhances both team collaboration and the accuracy of forecasting.
A Decade of Fantastic Performance—Still Going Strong
What do you like best about the product?
I'm using this from past ten years.And you know, it's all good and working fantastically
What do you dislike about the product?
I'm using this from past ten years.And you know, it's all good and working fantastically
What problems is the product solving and how is that benefiting you?
I'm using this from past ten years.And you know, it's all good and working fantastically
Great Cross-Channel Integration, But Lacks CPQ Feature
What do you like best about the product?
The ability to build off of it across channels
What do you dislike about the product?
Missing cpq in the default license features
What problems is the product solving and how is that benefiting you?
Selling to customers
Great Configurable Interface and Flows
What do you like best about the product?
Configurable interface and flows. Speed to delivery
What do you dislike about the product?
Restriction on changing color schemes per user/role.
What problems is the product solving and how is that benefiting you?
Pre Sales, Sales and insightful actions
Time-Saving for Field Staff, but Pricey
What do you like best about the product?
Saves time for our staff on road and helps with planning efficiently
What do you dislike about the product?
A bit expensive and customizing it can take a bit of effort
What problems is the product solving and how is that benefiting you?
Visiting our clubs has become easier
Great Customer Insights, But Advanced Features Cost Extra
What do you like best about the product?
Sales Cloud provides a comprehensive 360° view of customers and deals by bringing together accounts, contacts, opportunities, activities, history, assets, and more. This means that all relevant contextual information is conveniently stored in a single location.
What do you dislike about the product?
The base license frequently lacks several advanced features, such as automation, AI, and forecasting. As a result, organizations are often compelled to purchase add-ons or upgrade to higher tiers to access these capabilities.
What problems is the product solving and how is that benefiting you?
Customer data is fragmented and the systems are not well connected, which leads to a lot of manual work and repetitive tasks. This situation results in lower productivity overall.
All Customer Info Centralized—No Complaints
What do you like best about the product?
All your customers information in one place
What do you dislike about the product?
Nothing. Sales cloud is straight forward
What problems is the product solving and how is that benefiting you?
Enables us to see our customers
Time-Saving Salesforce Automation, but Setup Can Be Complex
What do you like best about the product?
Salesforce cloud automation tools save huge amount of time
What do you dislike about the product?
At times it can seem that salesforce has complex setup.
What problems is the product solving and how is that benefiting you?
Salesforce CRM solves the problem of scattered customer info and disconnected communication
Easy Setup and Fast Implementation, but Organizational Limits Are Frustrating
What do you like best about the product?
Ease of use and setup enabling us implement faster.
What do you dislike about the product?
Lots of limits in terms of organization usage.
What problems is the product solving and how is that benefiting you?
Data storage
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