Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Sales Planning, But Needs Data to Shine
What do you like best about the product?
It helps with sales planning and coaching
What do you dislike about the product?
It’s great tool but it does require data to be present to be most useful
What problems is the product solving and how is that benefiting you?
They are helping keeping our data organized
Great 360 View, but Contact Management Needs Improvement
What do you like best about the product?
I appreciate having a 360-degree view of customer interactions.
What do you dislike about the product?
Managing contacts becomes challenging when a customer transitions to a new company. It can be difficult to keep track of their updated information and ensure that communication remains seamless during the change.
What problems is the product solving and how is that benefiting you?
I appreciate being able to have complete visibility when someone is out of the office.
Easy to use, but the reports and emails can improve
What do you like best about the product?
Simple to use, easy to implement, and friendly
What do you dislike about the product?
I would improve some data reports and emails
What problems is the product solving and how is that benefiting you?
Customer tracking
Customizable and powerful
What do you like best about the product?
I like how easy it is to customize sales cloud for the needs of our business and learning more about the agent force capabilities is going to provide even more opportunities for us
What do you dislike about the product?
As an admin, there really isn’t much that I dislike other than when we run into issues or problems and there’s no solution in the community
What problems is the product solving and how is that benefiting you?
It’s helping us to be better aligned across divisions. It allows for cross-selling and it also allows us to better manage long-term customer relationships.
Great Process Creation Tools, but Can Be Slow at Times
What do you like best about the product?
The facilities to create almost every process you need
What do you dislike about the product?
sometimes it’s a little bit slow and you need to refresh the page
What problems is the product solving and how is that benefiting you?
To organize marketing campaigns
Great Scalability
What do you like best about the product?
The ability to vertically and horizontally scale
What do you dislike about the product?
The naming and renaming of their products.
What problems is the product solving and how is that benefiting you?
Connecting teams and workflows
Sales Cloud is Amazing
What do you like best about the product?
Easy to use and view all of the content i need to view
What do you dislike about the product?
There is nothing I hate about the product
What problems is the product solving and how is that benefiting you?
Allow me to manage opportunities in contacts throughout the whole entire sales process
Great KPIs, But Disappointing UI
What do you like best about the product?
KPI and ROI reporting and visibility are great
What do you dislike about the product?
The limitations of Path. I had to use a screen flow to accomplish user requirements
What problems is the product solving and how is that benefiting you?
We are moving from a much less robust CRM. Sales Cloud is going to increase visibility and forecasting
Great Customer Overview, But 360° View Needs Improvement
What do you like best about the product?
360° view of every customer, with all touchpoints — leads, opportunities, interactions, and activities — in one place
What do you dislike about the product?
While flexibility is great, too much customization (by different admins or consultants over time) can lead to a cluttered org, duplicate fields, and technical debt that’s hard to clean up
What problems is the product solving and how is that benefiting you?
Faster lead conversion.
Great Lead and Opportunity Features, Still Exploring Sales Cloud
What do you like best about the product?
Lead module , accounts,contacts, opportunity path
What do you dislike about the product?
As of now havent worked fully on sales cloud
What problems is the product solving and how is that benefiting you?
Easy to convert the leads to potential buyer
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