Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Integration with Salesforce Products, but Updates Could Be Fast
What do you like best about the product?
The Best thing about sales cloud is that it integrares with the other products of Salesforce and it is easy to work with
What do you dislike about the product?
I really think Sales force should accelerate the updates and New releases
What problems is the product solving and how is that benefiting you?
Managing the sales pipeline in a way that our sales team could not.
User-Friendly UI and Easy Setup, but Customization Has Limits
What do you like best about the product?
Sales Cloud has a straight forward, clean UI out of the box and basic configuration customization is easy for a non-technical person to achieve. Anything beyond that can present a learning curve but the Trailheads are great resources.
What do you dislike about the product?
As with all things, limitations to customization can hinder development. Some examples we’ve specifically encountered include the ability to upload a file and edit it within Salesforce to prevent out of sync versions.
What problems is the product solving and how is that benefiting you?
Salesforce is helping us set up a single source of truth for end to end selling and order fulfillment.
Salesforce Automates Routine Tasks, Boosting Sales Team Efficiency
What do you like best about the product?
I appreciate that it automates-the mundane routine tasks like lead assignment, follow-ups, and opportunity tracking, freeing up time for sales teams to focus on closing deals.
What do you dislike about the product?
We don’t have any dislikes about this service offered from Salesforce
What problems is the product solving and how is that benefiting you?
Enhancing customer experience primarily because it gives officers more time to nurture client relationships.
Streamlined Sales Process, User-Friendly Experience
What do you like best about the product?
I find Salesforce Sales Cloud extremely user-friendly and easy to configure, aligning well with our sales processes. Its lifecycle management capabilities support end-to-end sales processes from lead to opportunity, significantly benefiting our team by allowing seamless tracking of sales cycles. All features are highly useful, making daily tasks easy for the sales team without needing excessive customization.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I find the product manages sales life cycles efficiently, aligning with our business needs and simplifying workflows without much customization. It helps sales reps track end-to-end sales processes easily, improving daily operations.
Great Automation and Analytics, but Customization and Pricing Need Improvement
What do you like best about the product?
I love its automation, detailed analytics, and seamless integration that boost sales efficiency and collaboration.
What do you dislike about the product?
Complex customization, high pricing, and occasional slow performance during peak usage.
What problems is the product solving and how is that benefiting you?
It centralizez customer data, automates workflows, and improves sales tracking efficiency.
Automates Sales Tasks for Easier Selling
What do you like best about the product?
It makes sales easiest by automation of sales tasks
What do you dislike about the product?
Its expensive than some other competitors
What problems is the product solving and how is that benefiting you?
Automation
Fast and Accessible, but Latency Issues
What do you like best about the product?
Speed and data accessibility is great on cloud
What do you dislike about the product?
Latency issues can be frustrating and cause other delays to customers
What problems is the product solving and how is that benefiting you?
AgenticAI -new next best action features and KM tools coming Geb’26
Flexible customization and centralized management are attractive
What do you like best about the product?
I use Salesforce SalesCloud and find it very convenient to centrally manage data. Basic settings are easy to perform, and items can be added based on the UI, making your work as a developer smoother. What's also great is that you can easily build a system by using collaboration tools that are highly compatible with Salesforce.
What do you dislike about the product?
A characteristic of SaaS rather than Salesforce Sales Cloud is that there is no flexibility in development. As a result, there are cases where it is necessary to change the business to match the product rather than the customer's requests, and I feel that there are disadvantages in flexibility compared to the old development methods using Java and HTML. However, I understand that security is ensured by restricting development, and I am not asking for improvements.
What problems is the product solving and how is that benefiting you?
It is useful because it streamlines operations through centralized data management, is easy to search, and can be built with simple settings. From a customer's perspective, it is very easy to use, and it is most effective when it has a simple configuration. By understanding what standards can and cannot do, requirements definition for problems that can be solved by standards will be smoother. I feel that there are many things that can be addressed through development, even though they cannot be done.
Great for Centralizing Info, but Duplicate Jobs Feature Too Limited
What do you like best about the product?
Consolidating information in a single platform and connecting processes
What do you dislike about the product?
Duplicate jobs are only available on UE Edition but would be very helpful for all customers
What problems is the product solving and how is that benefiting you?
Connecting customer touchpoints and keeping information available to the whole company
Efficient but Requires Expertise
What do you like best about the product?
I like that Salesforce Sales Cloud centralizes all customer data and sales activities in one place, giving a clear view of the pipeline. Its automation and AI insights help close deals faster and improve decision-making.
What do you dislike about the product?
I dislike that Salesforce Sales Cloud can be complex to configure and navigate, especially for new users. It often requires customization and training to fully leverage its features, which can be time-consuming.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer data, automate sales processes, and provide real-time pipeline visibility, reducing manual work and missed opportunities. This benefits me by saving time, improving follow-ups, and enabling smarter, data-driven decisions.
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