Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Data Capture, but Some Drawbacks
What do you like best about the product?
That it allows a full capture of data necessary for our business analysis
What do you dislike about the product?
The UA/UX doesn’t look great and should be more up to date with regards to design
What problems is the product solving and how is that benefiting you?
It solves an issue of becoming a data driven company
Developer
What do you like best about the product?
It excels in centralized customer data management, enabling seamless tracking of leads, opportunities, and customer interactions. The customizable dashboards and reporting tools provide real-time insights, boosting sales team productivity and decision-making
What do you dislike about the product?
The steep learning curve for new users and complex setup processes can be time-consuming. Also, some advanced features require additional costs, which may not be budget-friendly for small businesses.
What problems is the product solving and how is that benefiting you?
It solves the problem of disorganized customer data and inefficient sales process management. By centralizing customer information, tracking leads and opportunities in one place, it helps us improve sales team collaboration, increase lead conversion rates, and make data-driven decisions, ultimately boosting sales productivity and revenue.
Sf
What do you like best about the product?
One olace to handle calls cases opty and leads
What do you dislike about the product?
Performance can be bad in remote regions and if you arent carefuk how you write flows and apex
What problems is the product solving and how is that benefiting you?
faster close for new business
Great Dashboards and Agents, Nothing to Dislike
What do you like best about the product?
MultipleDashboards, the landing psged agents, the leads
What do you dislike about the product?
I don't think there's something i dislike
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses issues such as data fragmentation, inefficient lead tracking, and limited visibility. By centralizing customer information, it streamlines sales processes, fosters better collaboration, and boosts forecasting accuracy. The platform also helps accelerate deal closures by providing real-time insights and analytics.
Agentforce: Great Functionality and Ease of Use, Minor Licensing Concerns
What do you like best about the product?
Agentforce functionalities and the ease of usage.
What do you dislike about the product?
Nothing in particular. Maybe the licencing.
What problems is the product solving and how is that benefiting you?
Opport8nity management and lead qualification.
Great Overview of Sales Objects, but Complex Security Layers
What do you like best about the product?
Simple hollistic view of different sales objects such a leads and contacts
What do you dislike about the product?
The myriad of security layers to navigate governance is not easy to navigate
What problems is the product solving and how is that benefiting you?
It is a single pane of glass to view all the information related to prospective customers
User-Friendly and Easy to Maintain, but Frequent Refreshes Needed
What do you like best about the product?
It's really user-friendly and easily maintained.
What do you dislike about the product?
Having to refresh to get the latest information
What problems is the product solving and how is that benefiting you?
Helps track my opportunities and keeps everything in one place for easy access
Centralized Information and Helpful Notifications, but Reporting Needs Improvement
What do you like best about the product?
All the information is conveniently gathered in one place, making it both centralized and well-organized. The notifications are particularly helpful, as they enable agents to stay focused on customers.
What do you dislike about the product?
The reporting functionality could use some improvement, as it becomes challenging to create complex reports when trying to connect data from more than two objects.
What problems is the product solving and how is that benefiting you?
We now experience improved service and a stronger connection with our customers.
Great for Lead Management, But Needs Better Email Integration
What do you like best about the product?
I enjoy how it keeps leads in 1 place and I gain insights into what is next.
What do you dislike about the product?
At the moment, our emails are kept separate from the sales cloud. I would prefer if our organization could integrate these systems so that everything is centralized in one place.
What problems is the product solving and how is that benefiting you?
Keeping leads and neweads at the focus and creating a streamline process
Streamlined Pipeline Management, No Platform Complaints
What do you like best about the product?
It makes pipeline management for our sales team much easier. Being able to build and track a proper pipeline enables us to business plan better
What do you dislike about the product?
Nothing on the actual platform. Where we run into issues is with our own in house management of the tool
What problems is the product solving and how is that benefiting you?
Better pipeline management. This allows our sales leaders to make better business decisions
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