Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Stable and Flexible, but Missing Agentforce Integration
What do you like best about the product?
It is Stable, Flexible, popular, a lot of information available about how to fix issues
What do you dislike about the product?
Sometimes it is limited, and Agentforce is not included
What problems is the product solving and how is that benefiting you?
We are using opportunity as a voucher request we use statuses, files upload and integration with Experience Cloud
Sales Cloud: Strengths and Shortcomings
What do you like best about the product?
I appreciate Sales Cloud for how it streamlines sales processes through automation, delivers real-time dashboards, and allows for extensive customization without the need for coding. Its seamless integration with other tools, combined with features like guided paths and prompts, encourages user adoption. As sales operations expand, Sales Cloud scales effortlessly, ensuring that data remains well-organized and actionable throughout.
What do you dislike about the product?
As an admin, I find that Sales Cloud can be unnecessarily complex to configure, often leading to data clutter and offering limited native reporting capabilities. The platform would benefit from more intelligent data cleanup tools, simpler automation debugging, and enhanced built-in analytics.
What problems is the product solving and how is that benefiting you?
Sales Cloud enables me to centralize all sales data, automate repetitive tasks, and provide leadership with real-time insights into our performance. It simplifies workflows, minimizes manual effort, and ensures that the sales process remains consistent and easily trackable for the entire team.
Great Data Storage and Export, but Navigation Can Be Confusing
What do you like best about the product?
It provides an amazing way to store data in an easy to export format and connect throughout
What do you dislike about the product?
It can be confusing to flow through h til you get comfortable
What problems is the product solving and how is that benefiting you?
It’s helping us keep all our taxpayer details in a single place
Great Collaboration, but Reporting and Dashboards Need Improvement
What do you like best about the product?
Opportunity pipelines, and collaboration capabilities
What do you dislike about the product?
Reporting and dashboard have so many limitations
What problems is the product solving and how is that benefiting you?
Helping in managing high risk customers
Great Sales Pipeline Visibility and Automation
What do you like best about the product?
Salesforce Sales Cloud offers excellent visibility into the sales pipeline, automation for routine tasks, and powerful reporting features that make tracking performance effortless.
What do you dislike about the product?
There’s a bit of a learning curve at first, but once you get used to it, the platform’s flexibility and customization options make it completely worth it.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is helping streamline our sales process by centralizing customer data, automating follow-ups, and providing real-time insights into opportunities. It’s improved our team’s productivity, collaboration, and overall deal closure rate.
Great Product a
What do you like best about the product?
Its customizable dashboards and real-time reporting empower data-driven decisions.
What do you dislike about the product?
it can be quite complex to set up for beginners, and the pricing is relatively high, making it more suitable for medium to large sales teams.
What problems is the product solving and how is that benefiting you?
Inefficient sales processes: It automates lead tracking, opportunity management, and follow-ups, reducing manual work and ensuring timely sales actions.
Great Out-of-the-Box Features, but Profiles Need Improvement
What do you like best about the product?
The confidence that out of the box features functionality solves most use cases. When OOTB does not sales cloud is flexible enough to customize a solution that will work.
What do you dislike about the product?
The reliance on profiles. I know they are being phased out but it cannot come fast enough.
What problems is the product solving and how is that benefiting you?
It is our lead to cash solution. Marketing, inside sales, nurturing, account and opportunity management, contracting( docusign CLM integration ).
Salesforce Sales Cloud: Perfect Fit for My Needs
What do you like best about the product?
Salesforce Sales Cloud does everything I need it to.
What do you dislike about the product?
Nothing I can think of that I dislike. Maybe it would be nice to have custom come page for individual users vs profiles.
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud gives us the full 360 degree picture of our customers.
Great Functionality and Ease of Use, but Can Be Slow and Pricey
What do you like best about the product?
Easy to use, great functionality and makes things central
What do you dislike about the product?
Sometimes it can take long to get something done. Sometimes it can also be expensive.
What problems is the product solving and how is that benefiting you?
Centralising data. We all can see the same thing.
Strongly Recommended, Effortless Setup
What do you like best about the product?
I like Salesforce Sales Cloud and don't want to switch to another vendor. The setup process was easy and problem-free, which I appreciate. The agent form feature is useful, and I am considering future purchases because of Salesforce's CRM capabilities.
What do you dislike about the product?
No
What problems is the product solving and how is that benefiting you?
Alot of app, need to study to aproach new useful app.
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