Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive and Helpful, but Automation Can Be Complex
What do you like best about the product?
It very intuitive and helpful for sales organizations. Lots of tools and automations that assist in closing deals
What do you dislike about the product?
Sometimes it is too complex to create the automations we need
What problems is the product solving and how is that benefiting you?
Tracking our sales pipeline and closed won deals
Sales cloud review and questions
What do you like best about the product?
Allow sales reps to work efficiently and increase revenue.
What do you dislike about the product?
The technical side can be frustrating and make changes hard
What problems is the product solving and how is that benefiting you?
Sales and combine with marketing cloud for financial services.
Great Out-of-the-Box Features, but Setup Can Be Complicated
What do you like best about the product?
Ootb features especially for hero entities like account
What do you dislike about the product?
Sometimes it gets complicated to setup. Especially the AI features
What problems is the product solving and how is that benefiting you?
Easy to link account to every other entities
Highly Configurable Sales Cloud with Strong Standard Features
What do you like best about the product?
I like the foundation of standard objects and relationships that it provides for sales processes, and I love the configurability, especially flows.
What do you dislike about the product?
There is not much I dislike about Sales Cloud. It provides an awesome canvas to construct custom business processes.
What problems is the product solving and how is that benefiting you?
It is helping me track engagements with clients from beginning to end.
Highly Flexible but Initial Setup Can Be Overwhelming
What do you like best about the product?
Very flexible. Can be setup the way you need
What do you dislike about the product?
With so much customization it can be daunting to setup
What problems is the product solving and how is that benefiting you?
Really helps track leads and keep all the data on a visible system.
Great for Automation and Reporting, but License Cost Is High
What do you like best about the product?
Process automation
Visivility
Report and dashabord
Visivility
Report and dashabord
What do you dislike about the product?
Cost of license can be high and innovation for sales is low compared to other clouds
What problems is the product solving and how is that benefiting you?
Visiiblity accrosse line of business, pipeline and opp management
Solid CRM for Sales, Eager for Education Cloud
What do you like best about the product?
I appreciate how Salesforce Sales Cloud serves as a central CRM for managing all student-related tasks, offering one place for students to come in and do their work. Additionally, I value the combination of Salesforce Sales Cloud with Service Cloud, which helps with case management.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud challenging because we were new to it. We had to rely on a partner to help us, especially with the integration work necessary to bring our data into the CRM. Additionally, there was a major gap for us because Salesforce did not have an education-specific package at the time, which meant we had to adapt the Sales Cloud for our university's needs.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as a central CIM for managing student-related tasks, providing a unified platform for student interactions.
Great for Account and Campaign Management, but Person Account Setup Is Complicated
What do you like best about the product?
Account management and campaign management
What do you dislike about the product?
Person account as it is complex and not easy to configure
What problems is the product solving and how is that benefiting you?
Opportunity management
Great Features, But Needs a Design Refresh
What do you like best about the product?
A lot of very good features out of the box
What do you dislike about the product?
A bit outdated in design unless you customize
What problems is the product solving and how is that benefiting you?
Moving people out of siloed excel sheets
Great Out-of-the-Box Features and Updates, but Pricey
What do you like best about the product?
It’s out of the box functionality and constant updates
What do you dislike about the product?
It’s expensive but worth it you have to embrace the whole SAAS concept
What problems is the product solving and how is that benefiting you?
Optimising the sales process efficiency
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