Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Agentforce Sales Streamlines Workflows with Real-Time Pipeline Visibility
What do you like best about the product?
What I like best about Agentforce Sales is how it brings everything into one cohesive workflow. It streamlines the sales process by combining data, automation, and insights in a way that actually supports how sales teams operate day-to-day.
I also really appreciate the level of visibility it provides. Having real-time insights into pipeline, performance, and customer interactions allows for more informed decision-making and better forecasting.
I also really appreciate the level of visibility it provides. Having real-time insights into pipeline, performance, and customer interactions allows for more informed decision-making and better forecasting.
What do you dislike about the product?
The cost. It is the most expensive options.
What problems is the product solving and how is that benefiting you?
It’s consolidated our data and metrics to be more strategic and effective.
Excellent Guidance for Opportunity Management and Coaching
What do you like best about the product?
Guidance for opportunity management and coaching
What do you dislike about the product?
Inability to apply to a custom object for Orgs tracking pipeline outside of Opportunities
What problems is the product solving and how is that benefiting you?
Speed to response and reminders, leveraging an AI assistant that can keep Sales on track
Easy Access to Account Notes
What do you like best about the product?
Easy availability to see applicable notes on accounts
What do you dislike about the product?
Customization is really difficult to do if you want to make the system truly reflective of your brand
What problems is the product solving and how is that benefiting you?
A central CRM for everyone to access customer or vendor information or info on a venue for events
Flexible Sales Hub Enhanced with AI Automation and Smarter Insights
What do you like best about the product?
What I like about Agentforce Sales is how flexible and customizable it becomes once you spend some time with it. We were able to shape the entire sales process around our workflow instead of forcing the team to adapt the tool.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
What do you dislike about the product?
The Ui can feel cluttered at times. There are a lot of options and configurations, which are powerful, but it sometimes makes simple tasks take more steps than expected.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
What problems is the product solving and how is that benefiting you?
One of the main problem Agenforce Sales is solving for us is reducing manual work and guesswork in the sales process.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
Great for Pulling Data Together with Flexible Criteria
What do you like best about the product?
I like how it pulls the data together, you can input different criteria
What do you dislike about the product?
sometimes it can be clunky , and not as precise as it could be
What problems is the product solving and how is that benefiting you?
time, it makes it easy to pull data in 1 place
Powerful, Customizable CRM for Scalable Opportunity Scouting and Data-Driven Decisions
What do you like best about the product?
It’s the right tool for opportunity scouting, managing accounts, and keeping activities in one place, with extensive customization and the scalability needed to support a growing business. Its AI-powered insights, reports, and forecasting enable us to make data-driven decisions.
What do you dislike about the product?
Its cost and limitations or on integration and customizations leading to confused UI and Maintenance heavy workflows.
What problems is the product solving and how is that benefiting you?
It helps with handling sales, leads, samples, tasks, opportunities, forecasting, and insightful reports.
AI-Driven Automation That Speeds Up Sales
What do you like best about the product?
AI-driven automation boosts sales speed.
What do you dislike about the product?
Complex setup and high customization effort
What problems is the product solving and how is that benefiting you?
Centralizes data, automates workflows, improves sales visibility and decision-making
Salesforce Agentforce: A 24/7 Digital Sales Partner That Accelerates the Sales Cycle
What do you like best about the product?
Salesforce Agentforce transforms the sales process by deploying autonomous agents that handle repetitive tasks like lead qualification and meeting scheduling with minimal human intervention. I love how it acts as a 24/7 digital sales partner, monitoring pipeline health and drafting personalized outreach emails so sellers can stay focused on closing deals. The deep integration with Data Cloud is a game-changer, allowing agents to pull real-time insights and external data to provide accurate, up-to-the-minute information during customer interactions. Ultimately, it shifts the CRM from a simple system of record to a system of action, significantly reducing administrative burdens and accelerating the entire sales cycle
What do you dislike about the product?
While Agentforce offers impressive automation, I might find the initial setup and configuration quite complex, requiring significant time to properly define roles and guardrails for the agents. There is also a natural concern regarding data privacy and accuracy, as trusting an autonomous system to communicate directly with high-value prospects carries the risk of "hallucinations" or off-brand messaging. Additionally, the cost structure—often involving consumption-based pricing—can make it difficult to predict monthly expenses as usage scales. Finally, the shift toward AI-driven interactions can sometimes feel like it’s sacrificing the human touch, potentially making the sales process feel a bit more clinical and less relationship-driven
What problems is the product solving and how is that benefiting you?
Agentforce Sales removes the bottleneck of manual prospecting and data management by using autonomous agents to take over repetitive administrative work across the sales lifecycle. It addresses the issue of disconnected customer data by delivering a unified view, which helps me anticipate client needs before they’re even voiced. As a result, my productivity has increased significantly because I can focus on closing more complex deals while the AI handles early outreach and meeting scheduling. On top of that, the platform’s predictive analytics give me a clearer roadmap to hit targets, turning what used to feel like speculative sales efforts into a more streamlined, higher-conversion process.
Essential Sales Tool with Great Insights
What do you like best about the product?
I like how Agentforce Sales helps me make better decisions quickly by providing useful insights into customers and deals. It also helps me understand which opportunities matter most, which makes it easier to stay on top of sales performance and track progress. I appreciate how easy it is to set up for basic use, especially with ready-made features that let non-developers configure workflows and other functionality in just a few clicks. On top of that, using Agentforce Sales with Slack for team updates and communication fits naturally into my day-to-day workflow and makes collaboration smoother.
What do you dislike about the product?
Sometimes the AI suggestions don’t fully reflect the real situation and can come across as a bit generic. I’d prefer them to be more accurate, and it would really help if the app explained the reasoning behind each suggestion. Also, when I’m working with large sets of data and records, it can feel slow or heavy. It should run faster and offer stronger filtering and sorting logic so searches can be completed quickly.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to cut down on manual work, bring scattered data together, and reduce the risk of missed opportunities. It keeps all customer information in one place and automates routine tasks, so I can focus on the right leads and move deals forward more efficiently.
AI Agents That Automate Prospecting and Follow-Ups, Freeing Reps to Sell
What do you like best about the product?
Agentforce brings AI agents directly into the sales workflow, which means tasks like prospecting, follow-ups, and data entry can happen automatically in the background. That frees reps up to focus on actual selling instead of admin work.
What do you dislike about the product?
Agentforce is incredibly powerful, but that power comes at the cost of a steep learning curve and heavy reliance on configuration. It often requires dedicated admins or technical resources to fully unlock its value, which can slow teams down early on.
What problems is the product solving and how is that benefiting you?
Traditionally, reps spend a huge portion of their day on admin tasks like updating CRM records, writing follow-ups, qualifying leads, and summarizing calls. Agentforce uses AI agents to automate those workflows, which dramatically reduces that manual burden.
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