Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is the most useful CRM I've ever used.
What do you like best about the product?
I love how much it can do. It makes it so easy to keep track of millions of customers with different subscription levels.
What do you dislike about the product?
I wish it were a little more uptodate and user friendly, but given how many different layers and levels there are, that's a downside I'm willing to deal with.
What problems is the product solving and how is that benefiting you?
It's helping me keep track of my customers and where they are in the sales process. I can also easily manage who has paid and who owes the company money.
Salesforce Consultant
What do you like best about the product?
Sales Cloud is a flexible platform customizable to your sales answer business processes.
What do you dislike about the product?
Expertise is needed to use the features. This can make it difficult to administer.
What problems is the product solving and how is that benefiting you?
All of our Sales activity tracking. We are also using it to track projects and time!
Always Adapting
What do you like best about the product?
Sales Cloud provides our sales and account management teams the ability to manage their entire funnel and portfolios in one place and share the data and insights with each other through Forecast, Reports, Dashboards, and Chatter. Our leaders and teams can review data at a high level or drill into details with the click of a button to see where we have potential gaps or red flags. It's been fantastic for our sales teams to use the Gmail integration to easily log emails, calls, or add new contacts on the spot. Sales Cloud has really increased efficiency and saved valuable time.
What do you dislike about the product?
Recently our team has struggled to enable Einstein features and use them productively. There are some tools available and some you just pay extra for which is not always clearly laid out, especially with opportunity scoring and forecast features.
What problems is the product solving and how is that benefiting you?
Real time insights from emails and calls on which contacts are engaged and ready to buy. Activity tracking is essential. Second, pipeline inspection is changing how our sales leaders see their pipeline movement and which deals are not moving, stuck in a stage, have no activity, or are not engaged with the right contacts. The insights here are gaining traction with more data.
Loves sales
What do you like best about the product?
I love Salesforce it makes automation so easy so my sales people can focus on sales!
What do you dislike about the product?
I wish Salesforce would lower their prices
What problems is the product solving and how is that benefiting you?
It helps my team collaborate and run fast to focus on sales.
One stop solution
What do you like best about the product?
The UI, ease if navigation, click n configure,
What do you dislike about the product?
Sometimes the speed in loading pages esp in lightning
What problems is the product solving and how is that benefiting you?
All Sales solutions that a company would need
Best Configuration for Sales
What do you like best about the product?
Salesforce allows for quick and a centralized location for all your data. Our sales cloud allows for a flexibility of aspect of our business. No competition is out there.
What do you dislike about the product?
Nothing to dislike it is easy to use and program. Available for user of all types by created profiles and security. Sometimes it can be time consuming but worth it!
What problems is the product solving and how is that benefiting you?
Centralized location for all business aspects. From data, reports analytics and process. Allows us to be more productive and makes more efficient. From user to management
Salesforce - the only way to go
What do you like best about the product?
Having the ability for the average analyst to manage an environment is very cost effective.
What do you dislike about the product?
I have no dislikes of this platform. If you know what you are doing you can resolve just about any issue.
What problems is the product solving and how is that benefiting you?
Sales cloud enables our sales team operate efficiently while out in the field by using the Salesforce mobile app. It is very user friendly and well designed.
Great Sales Tool
What do you like best about the product?
The ease of use of this product is key to the success of our sales team. Love the ability to configure and use.
What do you dislike about the product?
Ability to integrate with other tools, but getting better!
What problems is the product solving and how is that benefiting you?
Our ability to sell and collaborate across teams.
Comprehensive CRM
What do you like best about the product?
I appreciate that the Lightning interface is user friendly and allows for customization so that you can guide the user through the processes you would like them to complete.
What do you dislike about the product?
Even though they say no code, you do need some type of technical knowledge/thinking ability. Yes you dont use code but you are creating technical processes that for some are harder to grasp.
What problems is the product solving and how is that benefiting you?
Sales Cloud allows you to keep all information about your customers and prospects so that anyone can see the state of the business at any time. It is also helpful if you have new sales reps or sales reps leaving since there can be full notes and info on that account to have an easier ramp. You are also not holding data in a nonsecure place for security concerns.
I also appreciate the integrations with SFDC because that helps us keep the rep working only in SFDC and not jumping from one system to another
I also appreciate the integrations with SFDC because that helps us keep the rep working only in SFDC and not jumping from one system to another
Enhance your experience on sales management
What do you like best about the product?
Cloud based system we will ease the launch and implementation
Connecting to cloud from anywhere using any device
It's popular solution so it is less required for trainings
Cons:
Fully relying on internet connection so without an stable connection user experience will be affected
It's not a cheap solution
Connecting to cloud from anywhere using any device
It's popular solution so it is less required for trainings
Cons:
Fully relying on internet connection so without an stable connection user experience will be affected
It's not a cheap solution
What do you dislike about the product?
Pricing and less control on customization is what I don't like about that
Also we are not having any control on downtimes...means sometimes you have an urgent period of time and you have no power to push the downtimes go forward to a low traffic time
Also we are not having any control on downtimes...means sometimes you have an urgent period of time and you have no power to push the downtimes go forward to a low traffic time
What problems is the product solving and how is that benefiting you?
No need to train staff about Salesforce sales cloud as it's easy to use and a popular platform
So it's some kind of hassle free platforms that you get benefit out of that
So it's some kind of hassle free platforms that you get benefit out of that
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