Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
A good service in CRM industry but expensive and need AI and advance algorithmic functioning.
What do you like best about the product?
Salesforce services allow organizations to understand their customers better, improve customer service, and increase sales. It also helps to streamline operations, reduce costs, and improve efficiency. I feel that the response from salesforce service is professionally upgraded in recent times, showing that it is adaptive to new customer demands.
What do you dislike about the product?
Salesforce services are costly and need proper budgetary freedom to get them done. However, this problem is being managed by salesforce by providing discounts for businesses in emerging economies.
What problems is the product solving and how is that benefiting you?
Salesforce Services is helping organizations manage customer relationships better, automate business processes, and gain insights into customer data. By leveraging Salesforce Services, I understandood my customers better, improved my customer service, and increased sales.
Recommendations to others considering the product:
One should go for salesforce without second thoughts as the out-of-the-box solution enhances the overall service capacity and increases KPIs as the outcome can be well delivered.
necessary for your sales game
What do you like best about the product?
it is the best way to have a clear picture of who you are outreaching to, why you are, how it's going, what opps are open, where they are in the pipe, and who all is connected to an account.
What do you dislike about the product?
the data and info in salesforce sales cloud can get junked up pretty quickly if you don't have good salesforce hygiene. it doesn't always catch duplicates so sometimes you might step on someones toes.
What problems is the product solving and how is that benefiting you?
without salesforce sales cloud, it's hard to stay on top of who you are reaching out to at what accounts, what campaigns you're running, what your pipeline looks like.
Salesforce Sales Cloud Review
What do you like best about the product?
I like the new omnichannel feature which is very good addition
What do you dislike about the product?
Not that I noticed or aware of since I started using it
What problems is the product solving and how is that benefiting you?
Sales Could help with the process automation feature, which makes it easy for the user to drag and drop to build process automation.
A great place to get consolidated information across teams
What do you like best about the product?
I liked being able to see existing information on my clients and accounts and details without having to reach out to my colleagues on other teams and wait for a response. Saved me and my teams money and effort in verbally sharing or physically storing this information.
What do you dislike about the product?
It can be difficult to change the type of property for example, i would like if there were one button to mass change leads to contacts or vice versa without having to individually go through and change each property.
What problems is the product solving and how is that benefiting you?
having consolidated information that is easily accessed on demand and can help me to plan my outreach in accordance with what my other team members are already working on. I also like that it can be linked to my other programs i.e hubspot and/or salesloft to work across teams.
Explore the amazing possibilities of Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud Field Service is the most reliable and convenient way to implement it in my organization, despite not being straightforward. My team has been thoroughly impressed by both iOS and Android applications as they are easy to understand and have top-notch performance. Moreover, since upgraded versions of SF products were released, more features specifically for Field Service had gradually become available – making us much happier than before when I built them from scratch! In the upcoming edition of the sales cloud, there will be a new Work Plans feature that replaced previous options allowing me to look forward with excitement - this proves how simple adding components can be.
What do you dislike about the product?
I wouldn't say I like that Salesforce can be complicated to navigate, and data is easily misplaced due to its vast amount of fields, accounts, and small font size. Although customization options provide versatility for organizations' needs, navigating through this platform must be more user-friendly for those unfamiliar. Without first gaining familiarity with the system, it isn't easy to utilize effectively.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud utilizes Key Performance Indicators (KPIs) to track performance daily, weekly, monthly, quarterly, and yearly. This data allows us to identify potential issues or areas of improvement within our organization, internally with employees and externally with clients.
Experience exceptional Sales Solutions with the Salesforce Sales Cloud
What do you like best about the product?
I am drawn to the Salesforce Sales Cloud for its intuitive user interface and ease of deployment. Automation tools help streamline mundane tasks, while cloud scalability provides a framework that supports rapid business growth on demand. The specific security measures ensure that sensitive data is safe from unauthorized access, promoting organizational trustworthiness amongst customers and partners. Furthermore, with powerful analytics capabilities at your fingertips, you can quickly produce reliable insights ensuring informed decisions can be made without unnecessary delays or guesswork. Finally, I love how accessible online learning resources provide an easy way for users around the world to stay up-to-date with best practices, ensuring they get maximum value out of their technology investments not just now but also into the future.
What do you dislike about the product?
I dislike the instability of Salesforce Sales Cloud due to its many customization possibilities, which can be challenging to keep track of. It has incredible potential if configured and understood adequately; however, training is necessary for users to use the available features fully. All this requires time and effort that can detract from other important tasks.
What problems is the product solving and how is that benefiting you?
The Salesforce Sales Cloud Rule-based auto-assignment was an excellent choice for Service Cloud functionality. Automatically delegating tasks to the most accessible individual removed any need for constant supervision, freeing up valuable resources.
Reporting metrics into consolidated view is great, but data can be iffy based on other APIs
What do you like best about the product?
Reporting view is very easy to create and customize. It's helpful in all aspects of the sales cycle and marketing activity. It's best for a visual graph view which is easy to customize and create charts or bar graphs. Creating opportunities is fairly easy, and the option to include more information in VARIOUS areas is great, even though it can be overwhelming, I try to remove fields I will never use so the visual is more condensed.
What do you dislike about the product?
It can be overwhelming with the fields and information if you don't know what you need or what to enter directly. There is no way to condense it because having the option is helpful. Creating opps isn't difficult, but it requires a ton of manual entry, which is time-consuming. I wish there was a better way to integrate auto-publishing or to populate to alleviate the time it takes to enter information. Because of this, many opps are missing information that others have, creating skews in the data and hence reporting.
What problems is the product solving and how is that benefiting you?
Tracking each opportunity in the sales cycle and for us tracking sales and pipeline activity (or tying back to specific activities) if done correctly. Our CRM in Salesforce is great though.
Great tool for transparency on the customer journey!
What do you like best about the product?
Provides a clear look at the different stages of the buyer journey, and helps us optimize toward success and more revenue wins. In a marketing organization that is directly tied to revenue, we leverage this tool to track the journey as well.
What do you dislike about the product?
Implementation takes a long time and there is a strong learning curve to get fully onboarded into this platform. More educational resources would be helpful.
What problems is the product solving and how is that benefiting you?
Salesforce has helped us save a lot of time in pulling reports and doing pulse checks on how our campaigns are performing, based on client's interactions within our platform.
The most dynamic sales CRM.
What do you like best about the product?
Salesforce is being used by a wider range of companies because of its flexibility to build it around your requirements. The other positive thing is its integration with almost all the tools available out there in the market. We connect Salesforce with almost all of our sales stacks like Salesloft, Seismic, Sales Navigator and ZoomInfo. Pardot is very useful to do marketing campaigns. The prospect timeline provides full visibility on the stage of prospecting.
What do you dislike about the product?
There is nothing as such that I dislike but the learning curve is pretty high for new users. Also, maintaining the data is tricky too as uploading it manually every day is a task. Sometimes I find it hard to use to generate reports and build a prospect list from Salesforce itself. I believe the UX can be a bit better and more Modern, as new-age companies like Hubspot and Freshworks are coming up with better UX and easy-to-navigate menus.
What problems is the product solving and how is that benefiting you?
Salesforce is acting as a single source of Truth for all the Sales efforts inside the company. All of our Account and Prospect data is in there with the activities, stages and deals. This is also providing a great dashboard for the management to see the insights into a company. The integration of different apps helps us to populate lead lists (Using Sales Navigator) or run outbound campaigns (Using Salesloft). Overall this is a mighty CRM for Small-Mid Size companies.
Very good
What do you like best about the product?
Lead to cash business is very common and allows easy onboarding to new sales reps.
What do you dislike about the product?
Quoting of subscription products does not come out of the box
What problems is the product solving and how is that benefiting you?
Allows us to see all the deal management and pipeline management in SF
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