Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Very versatile package that is easy to deploy and use.
What do you like best about the product?
We love the ability to create custom DB objects to track all of the items that are outside of the normal Salesforce data set. The trigger automation ensures that our data flows properly with all necessary fields and calculated logic therefore making new employee training much easier.
What do you dislike about the product?
It's a little expensive to roll out to the enterprise, but in the end an invaluable tool for us.
What problems is the product solving and how is that benefiting you?
Besides traditional CRM, we use Salesforce for all of our order entry and custom pricing per account grouping. We also link all of our AR and inventory data back to Salesforce, so very few staff need accounting licenses to be able to view that important data.
It's a great tool that works for almost everything
What do you like best about the product?
SalesForce is incredible, I have used it in all my jobs and a lot of my clients use it as well, I believe it works for many many things in terms of clients and communication
Besides is one of the most easy to integrate with other tools, systems, apps, etc
Besides is one of the most easy to integrate with other tools, systems, apps, etc
What do you dislike about the product?
The fact that is sometimes so easy to use and edit things also makes it more difficult to track correctly everything that happens
What problems is the product solving and how is that benefiting you?
Is my day to day, You can receive cases from clients, leads, keep track of your accounts, opportunities , etc
I also used it to solve customer cases so it can have a lot of the information all your customer facing employees need
I also used it to solve customer cases so it can have a lot of the information all your customer facing employees need
One of the best tools to see data in one place
What do you like best about the product?
Salesforce Sales Cloud makes it easy to see all of the things you need in one place. You can import almost everything and export only the data you need. Once trained, it's easy to use.
What do you dislike about the product?
There are a lot of bells and whistles that you can get lost in if you're not careful. They are helpful to some extent, but sometimes they can stop you from accessing what you need or send you down a rabbit hole. Again, once you learn about the platform, it's pretty easy to use.
What problems is the product solving and how is that benefiting you?
Salesforces Sales Cloud is making it possible for us to see all of our donor and constituent information in one place rather than visiting every single program/platform that we use to gather information. We are now able to get all the information we need about our donors from one source and export it to share across teams.
Sales Force for the Ages
What do you like best about the product?
The integration and cross-functionality with Salesforce are fantastic. I am able to create dashboards and reports including everything from size of clients to case lists for specific representattives.
What do you dislike about the product?
Sometimes finding out where to get the functionality you need takes some time. It would help if there was a cleaner interface to help you would be able to go to find help
What problems is the product solving and how is that benefiting you?
Salesforce has been able to organize not only the tasks and priorities I have for customers. I am also able to take the same data and find new ways to be more productive.
Sales management
What do you like best about the product?
Sales cloud makes sales teams to effectively manage their customer interactions, sales pipeline and performance metrics. Also allows to track the leads and manage the schedule and tasks.
What do you dislike about the product?
It is on the higher pricing side for small companies. Since it's a complex platform it may be challenge for end user to get to learn. From the integration point of view it is bit challenging if we have to do it with other third party vendors.
What problems is the product solving and how is that benefiting you?
Automation of sales process gives sales guy more time on selling products and helps improving data accuracy. It gives visibility into the sales pipeline which helps in making informed decision on sales data
Best product to manage the end-to-end sales
What do you like best about the product?
Salesforce sales cloud is a single-place solution for all sales functionality. Using the sales cloud, we can save product information like names, UPC, and SKU. It is a CRM tool in which we can run campaigns, trigger emails and generate a detailed sales report.
What do you dislike about the product?
Salesforce Sales Cloud is expensive and depends on the Internet. If the internet is slow, it can impact performance.
You must know about the cloud to use the salesforce sales cloud.
Integration with some of the plugins are bit complex.
You must know about the cloud to use the salesforce sales cloud.
Integration with some of the plugins are bit complex.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is reducing the complexity in sales operations as it provides a single-place solution for all the sales operations like Sales Engagement and Sales Analytics, which help in taking data-driven decisions. We can track and email our customers updates using the salesforce sales cloud.
It reduces miscommunication and increase sales by integrating with another plugins, it provides a centralized repository with all the customer data in a single place.
It reduces miscommunication and increase sales by integrating with another plugins, it provides a centralized repository with all the customer data in a single place.
LOVE Salesforce for CRM
What do you like best about the product?
It is super nice to be able to have a useful CRM tool that has everything in one place. I can literally type someone's name in and have all their info right there without using multiple systems.
What do you dislike about the product?
I think we just purchased the lowest version so some things don't automatically combine and interact with each other. Otherwise I really like this product! I highly recommend it.
What problems is the product solving and how is that benefiting you?
It makes it easier for us to be able to send emails right through salesforce and it automatically will save our interactions with clients, donors, etc. so someone can see if another person has already reached out to the client/donor.
It was great overall experience in using Salesforce sales cloud environment
What do you like best about the product?
Salesforce sales cloud provides a universal platform for the sales team to coordinate effectively and efficiently. It has various powerful tools that help manage overall revenue growth.
What do you dislike about the product?
It is considered difficult for new users to access the Salesforce sales cloud platform, and they need training in the initial stage to have a grip on the tool. Complexity in terms of usage, we can also say in other words.
What problems is the product solving and how is that benefiting you?
Salesforce cloud is very effective in terms of connecting all sales users on the same track. It provides event and task tracking, which is an excellent tool for managing scheduling and overall tracking very effectively.
A good CRM/Workflow tool with some reporting limitations
What do you like best about the product?
It is a good tool to aggregate sales and work request data. The ability to combine reporting to find both prospective and actual projects for a client is very good. The ability to target specific work request types, projects, or clients is dynamic and useful.
What do you dislike about the product?
The platform suffers from a lot of garbage in garbage out errors - if the users do not input the information correctly, hunting down requests is very challenging. The end users also have issues at times generating reports of out the data due to permission issues.
What problems is the product solving and how is that benefiting you?
We use this as both sales pipeline tool and an internal workflow tracing tool. It allows us to see, in realtime, potential incoming work, actual work ongoing, and historical metrics for clients.
If you have a large sales team across geography, Salesforce Sales Cloud is a must!
What do you like best about the product?
The best part of Salesforce Sales cloud is its ability to optimize your salesforce process. It reduces the time sales personnel spend on CRM tools and automatically allows them to log all their activities and conversations. There are many other features that are super helpful not just for sales but for leadership too, who can get instant insights on the sales team's performance.
What do you dislike about the product?
There is nothing to dislike except that you need an IT team, SFDC experts and process experts to implement this. While the platform has been built to be super easy, it does require massive change management and a learning curve for sales teams to adapt to new systems.
What problems is the product solving and how is that benefiting you?
Salesforce cloud is automating much of our sales conversations on the system without much dependence on any manual intervention. Integration with Outlook enhances accuracy. Apart from that conversation intelligence, salesforce's ease of integration with numerous platforms such as Marketo or other marketing automation platforms, ABM platforms such as 6sense, and Analytics platforms such as Bizible are commendable and help bring insights from various platforms all in a single place.
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