Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive and flexible selling models easily managed and leveraged.
What do you like best about the product?
Multiple model approaches, top down and bottom up models, leveraging BI and industry data to help set objectives and goals at all levels of our organization and for our customer organizations
What do you dislike about the product?
The cost, our company works on smaller than normal margins, as often we need to leverage supplies from overseas and with our business worldwide. Otherwise, the product is good
What problems is the product solving and how is that benefiting you?
We need to tie our EDI driven business with our corporate and top down business strategies. Looking at how both methods allow the adjustments in future business.
Sales Productivity Program Manager
What do you like best about the product?
Sales cloud has allowed us to build strong sales processes and integrate a large set of applications that our teams need. I think it's great for large enterprises.
What do you dislike about the product?
It does require a set of engineers and sales operation systems analysts dedicated to maintain and enhanced your Salesforce instance. The same flexibility can be a double edge. If you have the wrong people in charge of sales cloud soon enough you will be managing a bunch of tech debt
What problems is the product solving and how is that benefiting you?
Sales workflows, asynchronous coaching, quoting, deal desk and contracting is all done in sales cloud. The fact that is all in Salesforce is incredible helpful for performance management
Lead solution engineer
What do you like best about the product?
Powerful and customizable we are able to track and automate all sales process with flows and with slack it is more powerful than ever. Our sales team loves it and highly recommend
What do you dislike about the product?
Offline acces for fiels sales, the cache is not sufficient for our sales operations since we have thousands of products catalogs using in remote areas, but in app exchange ee can find partners to solve it
What problems is the product solving and how is that benefiting you?
Sales Pipeline Management help sales companies manage their sales pipeline by tracking leads, deals, and opportunities. This can help sales teams prioritize their efforts and focus on closing deals.
Customer Data Management help sales companies manage their customer data, including contact information, communication history, and purchase history. This can help sales teams personalize their communication and provide better customer service.
Customer Data Management help sales companies manage their customer data, including contact information, communication history, and purchase history. This can help sales teams personalize their communication and provide better customer service.
Saleforce Sales is intuitive and essential for my daily work tasks.
What do you like best about the product?
Salesforce Sales Cloud allows me to stay organized. The data provided is essential in my role as Customer Sucess Manager. I can also check on sales and revenue from our reps.
What do you dislike about the product?
It is a bit cumbersome to get set up. It took us a while get set up and needed someone who has knowledge in setting up the service. Navigation can be challenging if you aren't sure where to go.
What problems is the product solving and how is that benefiting you?
Data hygiene is essential for us. Saleforce else all of our teams stay on track. It is also helpful in tracking renewals and be sales. Email tracking is also essential.
Company alignment
What do you like best about the product?
Easy to have the information you need in one place where team members can access what they need to be effective in their roles.
What do you dislike about the product?
I do not have any issues with sales cloud.
What problems is the product solving and how is that benefiting you?
Ensuring alignment and providing information to improve quality
Very intuitive and easy to use
What do you like best about the product?
The lightning experience has greatly improved the overall user experience with the new look and feel and also delivering more value with new features that makes the day to day tasks easier to accomplish for example pipeline inspection which is such a great feature that helps to dig deeper into the details of the opportunities allowing focused actions that will help with new business wins.
What do you dislike about the product?
The tool is great but coping with the many releases a year is difficult to allow proper time for new features evaluation, time to implement and foster solution adoption.
What problems is the product solving and how is that benefiting you?
Primarily monitoring and managing the sales pipeline. Also it helps our agreement lifecycle management leveraging the opportunities data and that is the great benefit to quickly generate contracts and get new businesses.
Easy to operate!
What do you like best about the product?
The ease of the program in assisting me on my everyday tasks. It is extremely user friendly and have been able to train older individuals who sometimes have a hard time with using new programs.
What do you dislike about the product?
I would like to find an easier way to make the notes section more visible. So that everyone in the office looking for client information can easily find our specific conversations.
What problems is the product solving and how is that benefiting you?
It allows everyone in the office access to follow up on clients leads and communication. Emails and other files are easily shared in one safe space for everyone to see.
Sales gets streamlined
What do you like best about the product?
Sales cloud enables centralizing data important to sales and marketing teams, which then facilitates automation that takes the effort out of admin and puts reps in front of customers instead of in front of their laptops.
What do you dislike about the product?
Sales cloud needs integration to your company order system to be more than just a feature rich Outlool or Gmail. It probably should come WITH Mulesoft integration to address that.
What problems is the product solving and how is that benefiting you?
Reps didn't have access to order details while on the road, and the mobile app solves that. Reps and support teams couldn't see each other's open items or customer interactions, and now they can.
Very streamlined system!
What do you like best about the product?
It's so easy to navigate all my accounts and contacts ! I like that I can easily see all correspondence between myself and potential customers as well as integrate our marketing efforts.
What do you dislike about the product?
I don't like how difficult it is to create user flows. The help articles do not help and any time I need a solution I have to scroll through dozens of forums .
What problems is the product solving and how is that benefiting you?
Salesforcing is helping automate our flows and track all of our leads and contacts . This is a one stop shop for our company and helps us be more productive . Our performance definitely increased
IT Manager
What do you like best about the product?
great information very helpful. The flexibility to make it work for my bussines. Out of the bix useful functionality. Robust solutions offered as part of the environment.
What do you dislike about the product?
nothing yet. So far I do not have any negative feedback. Other than it could be more affordable for mid size and small companies. The entry lever to afford it is somewhat high.
What problems is the product solving and how is that benefiting you?
Sales and Marketing insights. Automte repeated tasks. Provide the roght information at the right time yo the right users. Premier support should be more affordable.
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