Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Good experience, might be a bit pricy
What do you like best about the product?
Overall, Salesforce Sales Cloud contributed our operations activities and enhanced customer communication.
Upside: the fact sales clout based on cloud it makes it easier to access from anywhere, Moreover, it has huge variety of customization.
Upside: the fact sales clout based on cloud it makes it easier to access from anywhere, Moreover, it has huge variety of customization.
What do you dislike about the product?
Downside: As much as customization options could be positive it could also be complex and confusing, mainly during training phase and new to the platform users. Maintaining system platform will require time and training investments that could result in expensive costs.
What problems is the product solving and how is that benefiting you?
It enhanced our overall revenue as well as customer service connections and service. It helped asses the performance of the company by this tool, analyze it and investigate.
Salesforce lead Architect
What do you like best about the product?
Concepts of Standard objects which can be best fitted in any industry .e.g Accounts in Finance company can be used as Company and Investment or Insurance sector as Brokerage.same as contacts as Brokers.
flows etc .
flows etc .
What do you dislike about the product?
EAC has lots of Gap (Einstein Activity Capture) I had ticketed open where Salesforce says they missed this to incorporate from lightning sync to EAC.
Process builder if failed cannot give us clear cut idea of real issue.
Process builder if failed cannot give us clear cut idea of real issue.
What problems is the product solving and how is that benefiting you?
Solving 65% of the Business flow thru standard object and rest 25% thru customization and 10% they don't have solution .
Game Changer
What do you like best about the product?
Out of the box functions are great to get you started. Once you get a feel for it, it was incredibly easy and beneficial to customize for our needs. It's been great to use for our entire team.
What do you dislike about the product?
Having used the Classic version, it can be frustrating waiting for Lightening pages to load.
What problems is the product solving and how is that benefiting you?
Keeping everyone accountable and visible. As long as you are inputting everything in, there is no where to hide. If it isn't in Salesforce then it didn't happen.
Salesforce helps to automate processes and understand data
What do you like best about the product?
It is a great tool to keep everything according to our standard process. We also can see how we can work better on the opportunities.
What do you dislike about the product?
You need to input data. I hope we will automate that with EinstienGPt
What problems is the product solving and how is that benefiting you?
It helps to keep track of all our activities
Crm experience
What do you like best about the product?
I like the fact that the tool not only allows you to track your leads and contacts but you can manage your pipeline and build reports to increase sales in collaboration with others.
What do you dislike about the product?
I don't like the fact that integration with salesforce from third party data and analytics can become very cumbersome if it doesn't follow the salesforce data model.
What problems is the product solving and how is that benefiting you?
It keeps track of the client information and help manage the relationship with the client on a regular basis with sales information to back up the relationship. It also helps increase sales territory based on performance which help increase individual employee rating at year end.
Sales Cloud as a partner manager
What do you like best about the product?
I leverage Salesforce sales cloud to manage incoming partnership requests, manage current partners, and track partner status. One of the most efficient ways I use sales cloud is at the account level under kanban view.
When a new partner lead comes in, I can create an account for it and easily track the partner life cycle from start to finish. Having to track dozens of partners this makes it very simply for me to manage follow up and action items to keep a partner progressing forward.
When a new partner lead comes in, I can create an account for it and easily track the partner life cycle from start to finish. Having to track dozens of partners this makes it very simply for me to manage follow up and action items to keep a partner progressing forward.
What do you dislike about the product?
I don't have any particular dislike with how I use Salesforce sales cloud, but what would be helpful is tying our slack channel to Salesforce. A lot of my partner relationships are on slack today and being able to have slack and Salesforce connected to track partner agreements, new leads, or opportunities would be really helpful!
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud is helping me track a large number of partners in one view and be able to easily track where these partners are at in their life cycle. Before, we were tracking partners on spreadsheets, manually uploading referrals, adding new contacts, and keeping partner agreements in personal devices. Now everything is uploaded into Salesforce and it saves our teams hours of time daily to focus on bigger initiatives.
Very useful tool with an enormous ecosystem of supporting products
What do you like best about the product?
Very useful tool. Integrates well with all business processes. Very large ecosystem of supporting products and solutions. Intuitive and easy to use but also infinitely customisable
What do you dislike about the product?
Design can be a bit messy at times. Requires some work to get the optimal customisation. The ecosystem of products could be streamlined and certain products could be merged
What problems is the product solving and how is that benefiting you?
Single source of truth for all commercial data. Ability to visualise and summarise large data sets. Ability to set data governance and standards. Large user community
Review for sales cloud
What do you like best about the product?
To have the salesfoce data as the source of truth and use this to grow the business and develop segmentation. To probide useful insights to the business. To be able to track sales activity
What do you dislike about the product?
The design can look like an internal sytem which can be sometimes making more sense but for when sales people have to use it would be good to have it more user attractive design
What problems is the product solving and how is that benefiting you?
The sales data management side to higher the visibility to every single step of the sales pipeline and to keep the governance in place for future issues. And reporting.
Salesforce in 4PL
What do you like best about the product?
The vertical integration through all Salesforce products. Continued access to training. Ease of use along with continued development on tight cycles
What do you dislike about the product?
Ease of training non-technical users on new products can be hard sometimes.
What problems is the product solving and how is that benefiting you?
Outdated CRM and lack of integration with our other systems.
CRM for logistics
What do you like best about the product?
Faster easier lead generation product for sales staff.
What do you dislike about the product?
Lots of options and configurations, IT staff care and feeding.
What problems is the product solving and how is that benefiting you?
Customer centric model vs load centric. So we can scale multi-modal
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