Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Active SF user and fan
What do you like best about the product?
How easy the UI is and very straightforward. I've used SF for almost 5 years now and it's so simple and great for beginners.
What do you dislike about the product?
Cannot think of many faults. But perhaps permissions and certain access admins have and other users don't? I sometimes find it frustrating to not be able to create my own public campaigns or reports without having to ask someone else to help me.
What problems is the product solving and how is that benefiting you?
Keeping track of opportunities and leads and making sure we have all the data for future reference and KPIs
Powerful platform - wish we took fuller advantage of it!
What do you like best about the product?
The vast array of customization and configuration options, the availability of pre-baked solutions within the AppExchange, and SFDC'd commitment to continued innovation.
What do you dislike about the product?
The baseline UX is pretty clunky - newer CRM tools have indexed on minimalism and usability; would be fantastic to see something calibrated between the two. While there exists the ability to curate something more akin to the modern, usable UX and UI of other tools - given how flexibile Lightning is - the OOTB look-and-feel leaves something to be desired.
However, cognizant that configuration is being made more accessible than ever with the implement of new AI technologies!
However, cognizant that configuration is being made more accessible than ever with the implement of new AI technologies!
What problems is the product solving and how is that benefiting you?
Allows us to aggregate our sales and account management data into a centralized system of record. Used as a preliminary data store for customer data to pipe into our internal tech stack directly to facilitate onboarding, and ongoing 'semi-SOT' for customer hierarchies and performance data.
And scaled engagement. And Lead management. You know - the works.
And scaled engagement. And Lead management. You know - the works.
Efficient capability to decipher customer data and increase outreach.
What do you like best about the product?
I have used sales cloud in my past organization where I was not only able to use the sales cloud for tracking the conversations and reaching out new prospects but also drive better insights and requirements. But since tomorrow night in South American capability making follow up is always a breeze.
With sales cloud I saved a lot of time and gain efficiency to reach out to the right prospect at the right time. Generating reports is always snap 🫰
With sales cloud I saved a lot of time and gain efficiency to reach out to the right prospect at the right time. Generating reports is always snap 🫰
What do you dislike about the product?
I would like to see how we can utilize the generative AI and its tremendous potential to automate certain sales and follow-up workflows. Also this would allow us to improve the conversation with our customers better and focus.
What problems is the product solving and how is that benefiting you?
A single window to be able to efficiently manage customer transactions follow-ups and lead score and drive better sales efficiency across board.
You were able to generate quick and easy reports across globe for the sales and revenue projection
You were able to generate quick and easy reports across globe for the sales and revenue projection
Love Salesforce Sales Cloud
What do you like best about the product?
So many capabilities, customization and everything you need. The continued advancements with AI and forecasting and pipeline features are amazing.
What do you dislike about the product?
Cost of add ons. They add up quick making look outside the platform for a solution. They are slowly making some paid features available for Enterprise licensing and above at no additional cost, however with it comes boundaries on how you can use the add ons.
What problems is the product solving and how is that benefiting you?
Making tracking things easy. Customization and automation is a breeze.
Non Profit Fundraising IS Sales!
What do you like best about the product?
How organized it is and how incredibly useful I find it for my team to keep track of leads, contacts, donations/opportunities and campaigns!!!! Cannot wait to use the marketing features more!
What do you dislike about the product?
Duplicates hard to track, data/flow and rules are not easy to use or create without a consultant, which costs a lot of money for a non profit. Also could use some more training sessions on the basics.
What problems is the product solving and how is that benefiting you?
We need to have a CRM to track donations for acknowledgement purposes most primarily. We also use Salesforce to analyze activity, perform targeted donor outreach and to email donors through the system for full visibility.
Salesforce is all right :)
What do you like best about the product?
It's easy of use and convinence. It's integrations with slack, Einstein and mulesoft. The simple ability to scale and summarize this data. Taking useful knowledge and simmarizing it quickly
What do you dislike about the product?
The admin interface could be a bit better, the interface could use a ux refresh. The data it stores is phenomal but ease of use could be a bit better. A work in progress
What problems is the product solving and how is that benefiting you?
Helping take customer data and summarize it.
Providing a key resource for sales information for our sales teams. The integration with Slack has been a game changer
Providing a key resource for sales information for our sales teams. The integration with Slack has been a game changer
Awesomeness
What do you like best about the product?
Absolutely loving Salesforce Sales Cloud! As a sales professional, this platform has made my job so much easier and more efficient. The user interface is intuitive and easy to navigate, and the automation features have really helped me stay on top of my leads and follow-ups. Plus, the reporting capabilities are top-notch, giving me real-time insights into my team's performance and areas for improvement. Highly recommend Sales Cloud to anyone looking to streamline their sales process and boost their results! #Salesforce #SalesCloud #EfficientSales #RealTimeInsights
What do you dislike about the product?
The price is .... well, expensive. If I had to say something negative, it would be that price is an issue
What problems is the product solving and how is that benefiting you?
Provides a best in class sales and service platform that supports our sales and service processes in one application or platform with the potential to integrate with almost any other application.
Great solution to simply work day
What do you like best about the product?
How simply I can work either the tool and make my day to day easier in addition to making customers happy or the automated system that integrates with your zoom experience
What do you dislike about the product?
Nothing really as the tool is really helpful and I don't find anything that I don't like about it and I'm not sure what i dislike about the tool as I like everything
What problems is the product solving and how is that benefiting you?
How simply I can work either the tool and make my day to day easier in addition to making customers happy or the automated system that integrates with your zoom experience
Senior Partner Marketing Specialist
What do you like best about the product?
The ability to track customer information and interactions, particularly to see when the sales team has touchpoints with the customer, paired with our Pardot info.
What do you dislike about the product?
Team adoption. It is a great tool but hard to get everyone to get onboard and use it. While we continue to remind and train, it's hard to get people to sit down and log in to optimize the product.
What problems is the product solving and how is that benefiting you?
Enhance collaboration and improve account management by sharing meeting notes, customer touchpoints, and opportunity management. Facilitate the addition of account and client service teams to client accounts.
Salesforce Sales Cloud Review
What do you like best about the product?
Easy automation through flow to setup regularly business processes.
What do you dislike about the product?
Generally a bit out of reach if you work for a nonprofit organization.
What problems is the product solving and how is that benefiting you?
Better equipped in keeping sales and customer data in one central repository.
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