Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Sales cloud - the ultimate CRM solution
What do you like best about the product?
Sales Cloud: Boosts Sales!
Comprehensive CRM for boosting sales, automating tasks, and gaining valuable insights into your business.
Comprehensive CRM for boosting sales, automating tasks, and gaining valuable insights into your business.
What do you dislike about the product?
Some users may dislike Sales Cloud due to its complex setup, high pricing for advanced features, and a learning curve for customization.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves lead management, automates processes, and offers insights, boosting our sales efficiency and customer satisfaction.
A game changer for our organization!
What do you like best about the product?
Fast. Dynamic. Interactive. The first three words that come to mind. We just moved from a competitive platform and our team has accepted sales cloud with open arms. We should have done this sooner!
What do you dislike about the product?
Maximizing all of the features can be a challenge.
What problems is the product solving and how is that benefiting you?
Having data at your fingertips and being able to provide a view of management at anytime and from anywhere.
We have been using Sales Cloud to improve efficiency & Sales with our customer facing task force
What do you like best about the product?
Manage Customer onboarding, leads, referrals, opportunities & cross sales.
What do you dislike about the product?
Lack of deeper integration with Marketing cloud
What problems is the product solving and how is that benefiting you?
Provide Omni channel experiences with Customer Onboarding & Account opening
Excellent tool for sales to manage portfolio, forecast and target customers
What do you like best about the product?
Ease of access. Actionable insights for client engagement
What do you dislike about the product?
Access to mobile devices and offline experience l.
What problems is the product solving and how is that benefiting you?
Sales analytics
Sales Cloud has changed my life.
What do you like best about the product?
Sales Cloud has everything that I need to support a healthy sales team.
What do you dislike about the product?
Although attribution is linked more closely to Marketing Cloud, it's a necessity for the sales teams I've worked on as well. I wish it was included.
What problems is the product solving and how is that benefiting you?
It's helping us keep the sales team on track.
Productivity and efficiency gains to the MOON!
What do you like best about the product?
It has provided my sales team with the tools and information to be more productive and efficient resulting in a significant increase in year over year revenue. Team is now more focused and enabled to grow their business. They are set up for better success and will drive our company to the next level.
What do you dislike about the product?
Previous sales reps and manager were pushy and very aggressive often not listening to our company's needs. But I think we are past that now.
What problems is the product solving and how is that benefiting you?
It is providing access to all of our Customer information in one place, illustrating critical and essential data succinctly and intuitively to make important decisions and develop strategies accordingly.
The standard
What do you like best about the product?
Salesforce is the industry standard CRM and every SaaS company I've worked for has used it as the source of truth for managing customer information and opportunities.
What do you dislike about the product?
I liked most views in Salesforce Classic better than Lightning because of the single page displaying all information (optionally) for all records.
What problems is the product solving and how is that benefiting you?
Unified source of truth for customer communication and opportunity tracking
Omni channel sales experience
What do you like best about the product?
Sales guide, lead flows and entire life cycle of lead to opportunity to order. This has been a great experience for our 700 + contact centre staffs.
What do you dislike about the product?
None at the moment however it would be good to have more telephony capabilities
What problems is the product solving and how is that benefiting you?
Omni channel and customer 360 and sales guided journey were key items lacking with ability to quickly prepare some reports... sales cloud has been excellent in all these and others
I’m better at my job
What do you like best about the product?
The ability to organize my work so that everything is just two clicks away is incredible. I've never been able to visualize my strategic account-level plans like I can today because of Sales Cloud. Thank you!!
What do you dislike about the product?
There was more training needed than we expected. The previous Salesforce sales reps I worked with, before our current one did not understand B2B sales. They were too aggressive and pushy. Cynthia Miller is our current Sales Professional. She is great and we really like working with her!
What problems is the product solving and how is that benefiting you?
Sales productivity, effectiveness, efficiency gains, and employee engagement are all improving because of Sales Cloud. For the first time we have a forward looking view of our sales pipeline. It's AMAZING!
Anything you can imagine!
What do you like best about the product?
While we use our Sales Cloud as a CRM, we also leverage it for anything else the team can dream up. We created a method to track Salesforce enhancements and projects - ensuring that we can enhance sales and adapt to customer needs. Salesforce is constantly changing with the market and we stay well ahead of business tends because of it. The ability to use configuration in natural language means we have an entry point for new tech talent and can make changes more quickly, easily and cost effectively.
What do you dislike about the product?
We have to make many structural modifications to handle our relationship-based business model. We can't leverage everything out of the box and a more appropriate product is a huge cost and would be a massive lift since we've had to customize so extensively.
What problems is the product solving and how is that benefiting you?
Salesforce helps us see the shape of our customers and collect data on them and their patterns so we can plan next best actions. We have many, many legacy databases and tools we need to partner Salesforce with and it's always possible.
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