Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Highly Customizable Platform with Great Integrations, but Complex Fiscal Management
What do you like best about the product?
This platform is highly customizable, making it especially suitable for niche industries. It can be tailored by users with minimal technical expertise as well as by experienced developers. There are also plenty of built-in features available, allowing you to get started quickly if you prefer not to customize. Additionally, it integrates smoothly with nearly all business software solutions.
What do you dislike about the product?
While the broad array of features delivers considerable power, it can also make overall management feel a bit intimidating. Without careful attention, you may quickly find yourself facing a difficult situation.
What problems is the product solving and how is that benefiting you?
I use this tool to manage donors, nurture prospects, and oversee moves management. It also helps me keep track of donor engagement and recognition, making it easier to stay organized and maintain strong relationships.
Easy to use and good customer management, but integrations could be improved
What do you like best about the product?
How friendly it is and the control of my clients
What do you dislike about the product?
The integrations with other systems but I understand that it is necessary
What problems is the product solving and how is that benefiting you?
360 view of our clients, commercial follow-ups. The benefit is better control and more closures.
Great for Collaboration and Insights, but Lacks Integrated Quoting
What do you like best about the product?
Having leads and opportunities combined with account-specific insights is very helpful. The ability to collaborate on account plans also adds significant value.
What do you dislike about the product?
I am unable to generate quotes directly within the system, so I have to switch between several different tools.
What problems is the product solving and how is that benefiting you?
The ability to collaborate within the same environment is a major advantage. Sales teams are able to come together and focus on key opportunities more effectively.
Great Experience, No Complaints
What do you like best about the product?
Customer experience is really comparable
What do you dislike about the product?
It is kinda hard to learn and not the most user friendly
What problems is the product solving and how is that benefiting you?
Helps connect our BD team to sales team
Great Lead Management and Easy Integration
What do you like best about the product?
There are definitely strong opportunities for lead management, including handling accounts and contacts, and I appreciate how easily it can be integrated.
What do you dislike about the product?
At the moment, I have no complaints and I like it just the way it is.
What problems is the product solving and how is that benefiting you?
This tool has been extremely helpful for managing leads and ensuring timely follow-ups.
Seamless Integration and User-Friendly Experience
What do you like best about the product?
I appreciate Salesforce Sales Cloud for being user-friendly, which makes it easy to navigate. The product’s ability to integrate with other tools, such as Outlook and our PMS, Opera, enhances our workflow. The mobile app is extremely beneficial, facilitating work on the go. The straightforward setup, especially with support from our vendor, Amadeus, and the product’s overall ease are substantial benefits. Additionally, I find its efficiency in allowing our sellers and catering staff to work effectively every day as a huge benefit.
What do you dislike about the product?
The security of the platform needs to be adjusted a little bit.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud a huge benefit as it allows our sellers and catering staff to work efficiently every day. The mobile app, Outlook integration, and ease of use significantly enhance our operations.
Flexible Customization, but Steep Learning Curve
What do you like best about the product?
I like the way you can configure the platform for the needs of customers. It allows for easy personalization
What do you dislike about the product?
I dislike the learning curve on the platform.
What problems is the product solving and how is that benefiting you?
Getting my clients to retain their customers and make more sales through the pipeline
Powerful CRM with Challenging Setup
What do you like best about the product?
I appreciate how Salesforce Sales Cloud consolidates all customer information in one place, enabling the sales team to stay on track with their opportunities. The features I find most useful include opportunity management, pipeline tracking, scheduling, and sales engagement, which greatly enhance productivity.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud challenging due to a lack of internal talent, which necessitated extensive training for our team. This made the onboarding process difficult. Additionally, the pricing seems high, prompting a preference for a lower price point. I also feel that there could be more 'out of the box' reporting and dashboards available to enhance usability and user experience.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud consolidates customer information, keeping the sales team on track with opportunities, streamlining customer CRM processes.
Great for Revenue Insights and Identifying Bottlenecks
What do you like best about the product?
It gives me insignts of my revenew, now with agents I can find easily bottle necks
What do you dislike about the product?
Im not sure about what i dont like about it!
What problems is the product solving and how is that benefiting you?
Managing entry process dor alumni.
Through the lens of Salescloud QA analyst
What do you like best about the product?
I appreciate how easy it is to customize account requests. This feature makes the process much more straightforward and user-friendly.
What do you dislike about the product?
I have no complaints about this platform. It stands out as one of my favorite Salescloud solutions.
What problems is the product solving and how is that benefiting you?
Territory management , conversion of leads into opportunities. Additionally, it has helped with integrating customer information across all downstream applications.
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