Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Agentforce Sales: Proactive AI Automation That Boosts Relationships and Forecasting
What do you like best about the product?
The most transformative feature is the integration between Flow Builder and the Agentforce Atlas Reasoning Engine. Unlike static chatbots, I can now deploy autonomous agents that trigger based on specific Platform Events or changes in Custom Objects. For example, when a lead reaches a specific 'Intent Score' in Data Cloud, the agent automatically researches the prospect’s LinkedIn via third-party APIs and drafts a hyper-personalized briefing for the AE. This level of 'agentic' automation has turned our CRM from a database into an active sales member.
What do you dislike about the product?
The debugging process for autonomous agents is still quite opaque. When an agent fails to execute a 'Prompt Template' correctly, finding the specific bottleneck in the Trace Logs can be incredibly time-consuming. Additionally, the Data Cloud ingestion limits can lead to latency issues; if your identity resolution rules aren't perfectly tuned, the agents occasionally provide outdated insights. The UI for the Agent Builder also feels somewhat disconnected from the classic Setup menu, creating a fragmented administrative experience
What problems is the product solving and how is that benefiting you?
It solves the 'stale data' problem and the inefficiency of manual lead enrichment. Before Agentforce, our reps spent 40% of their time on pre-call research. Now, by using Vector Databases within Salesforce to ground AI in our specific product documentation, the system handles the heavy lifting. This benefits me by significantly shortening our Sales Cycle duration; our AEs are now walking into meetings with AI-generated 'Actionable Insights' that were previously buried in unstructured notes or external silos.
Salesforce Keeps Our Entire Sales Process in One Place
What do you like best about the product?
One best thing about Salesforce is how it has entire sales process in one place like from lead capture to deal closure and also it is highly customizable, which makes it easy for us to tailor our pipelines and reports based on the needs. I particularly like its automation feature which reduces a lot of time for us for follow ups and data entry. Overall it's a good tool for sales i believe
What do you dislike about the product?
One disadvantage is may be the pricing, because if you have a smaller team then it would be bit pricey for you if you add features to it and also for a new user it can be little overwhelming while setting up and might need a admin support even in my case i had taken admin support to set up the whole process.
What problems is the product solving and how is that benefiting you?
It is solving by giving us all data in one place otherwise all the leads, data and everything would have been scattered and confusing so its the biggest positive side of salesforce and also saves a lot of time.
Impressive Dashboard Packed with Analytics and Insights
What do you like best about the product?
Dashboard is really impressive that provides lots of analytics and insights
What do you dislike about the product?
UI and UX require a bit more uplift as it isn’t appealing
What problems is the product solving and how is that benefiting you?
Sales end to end workflow and robust leads management
Salesforse AI Agents Shine with Smooth Integrations and Real-Time Dashboards
What do you like best about the product?
Salesforse has the best AI agents
Easy of work in real time
Single source to all customer
They have real time dashboards
Integration is very smooth with other tools.
Better performance compare to other tools
Easy of work in real time
Single source to all customer
They have real time dashboards
Integration is very smooth with other tools.
Better performance compare to other tools
What do you dislike about the product?
AI tool is very hard to use for new users who are not familiar
Cost is very high as compared to others.
Data customization and data classification is very useful otherwise it will be difficult for use case to build.
Cost is very high as compared to others.
Data customization and data classification is very useful otherwise it will be difficult for use case to build.
What problems is the product solving and how is that benefiting you?
Reduced to much manual work
data is captured on real time
provide better productivity
Easy of decision making
data is captured on real time
provide better productivity
Easy of decision making
Rich Customer Demand Signals and Deal Visibility That Guide Product Decisions
What do you like best about the product?
For my team, SF is the richest source of real customer demand, pain point and revenue signal. We mine opportunities, notes and lost deals to know what features the prospects are asking for during the sales cycle and/or to understand why are deals stalling or losing. This help us see what directly impacts the revenue than guessing. SF also helps to tie feature asks to deal size, pipeline or churn risk that helps the team justify the decision with commercial impact. The shared visibility into deals, blockers and customer conversations can help us jump right into strategic deals when product input is needed. The custom field configured in SF to collect the product feedback help pull opportunities using structured filter.
What do you dislike about the product?
The reports and dashboard, though powerful, is very sophisticated. There is a huge learning curve before someone masters it. The way object and fields are associated in SF is a complex concept to make a beginner understand. So I spend quite some time on enablement when someone new joins, before they are ready to use the tool
What problems is the product solving and how is that benefiting you?
SF Sales cloud help validate roadmap priorities with data. The churn and renewal dashboard, integrated with CS insights helps understand the how many lost deals cite missing reporting features. As this is integrated with our helpdesk tool, SF helps identify pre-sales promises vs post sales reality. The custom objects that collect product feedback, feature request and churn risk score helps the aggregate feedback tie to revenue, account segmnet and deal stage; thereby helps us make better decisions. The notes and chatter feature helps real time visibility and internal team co-ordination.
Highly Customizable CRM with Great Potential
What do you like best about the product?
I've been using Agentforce Sales since 2008, and it's the ultimate CRM tool for sales enablement and lead/opportunity tracking. I like how customizable it is, allowing us to build it around our process rather than having to work around the system. This flexibility is crucial because every business has a different selling process. Once you get past the initial learning curve, you can really do anything you ask of it. Additionally, the greenfield setup was super easy.
What do you dislike about the product?
Salesforce doesn't have built-in functionality around email tracking and other key pieces of marketing automation tools. You have to buy an addon through them or use a different tool with an integration. It should be easier to track customers through the entire lifecycle, specifically the top of the funnel. It would be nice to know if an existing customer clicked on a link in an email.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales for sales enablement and lead tracking. It solves visibility issues, helping sales reps manage deals and providing management insight into deal progress.
Agentforce Sales Streamlines Workflows with Real-Time Pipeline Visibility
What do you like best about the product?
What I like best about Agentforce Sales is how it brings everything into one cohesive workflow. It streamlines the sales process by combining data, automation, and insights in a way that actually supports how sales teams operate day-to-day.
I also really appreciate the level of visibility it provides. Having real-time insights into pipeline, performance, and customer interactions allows for more informed decision-making and better forecasting.
I also really appreciate the level of visibility it provides. Having real-time insights into pipeline, performance, and customer interactions allows for more informed decision-making and better forecasting.
What do you dislike about the product?
The cost. It is the most expensive options.
What problems is the product solving and how is that benefiting you?
It’s consolidated our data and metrics to be more strategic and effective.
Excellent Guidance for Opportunity Management and Coaching
What do you like best about the product?
Guidance for opportunity management and coaching
What do you dislike about the product?
Inability to apply to a custom object for Orgs tracking pipeline outside of Opportunities
What problems is the product solving and how is that benefiting you?
Speed to response and reminders, leveraging an AI assistant that can keep Sales on track
Easy Access to Account Notes
What do you like best about the product?
Easy availability to see applicable notes on accounts
What do you dislike about the product?
Customization is really difficult to do if you want to make the system truly reflective of your brand
What problems is the product solving and how is that benefiting you?
A central CRM for everyone to access customer or vendor information or info on a venue for events
Flexible Sales Hub Enhanced with AI Automation and Smarter Insights
What do you like best about the product?
What I like about Agentforce Sales is how flexible and customizable it becomes once you spend some time with it. We were able to shape the entire sales process around our workflow instead of forcing the team to adapt the tool.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
Things like pipelines, custom objects and automation (especially flows) have helped reduce a lot of manual work on our side. It's not instant, but once set up properly, it really pays off.
I also like the visibility it provides, having all leads, activities and deal stages in one place makes it much easier to track progress and avoid things slipping through the cracks. The reporting and dashboards are especially useful for getting a quick snapshot of performance without digging through data.
Overall, it feels less like a CRM and more like a central system for sales operations.
What do you dislike about the product?
The Ui can feel cluttered at times. There are a lot of options and configurations, which are powerful, but it sometimes makes simple tasks take more steps than expected.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
Another challenge is that small changes require admin-level knowledge So if something needs to be adjusted quickly, it's not as straightforward as it should be. Also the setup and customization take time. It works really well once everything is in place but getting this require effort and some technical understanding, so it's not a beginner-friendly or play-and-plug solution.
What problems is the product solving and how is that benefiting you?
One of the main problem Agenforce Sales is solving for us is reducing manual work and guesswork in the sales process.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
With the newer AI features, especially agent-based automation and AI-driven suggestions, a lot of repetitive tasks like follow-ups, data updates and even initial outreach are handled more intelligently. Instead of manually tracking everything, the system now suggests next steps and keeps things moving.
For our team, this means spending less time on admin work and more time focusing on actual conversation and closing deals. It also reduces the chances of missing leads or delays because the AI helps keep everything on track.
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