Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Fueling the Pipeline
What do you like best about the product?
The intelligent scoring, next best actions, and data all in one place help my team and I fuel prospects and current customers into the right fit for them and at the best time for both of us. With clicks, I have all the data I need to make wise decisions.
What do you dislike about the product?
Not all features are available with the basic SKU purchase, but as you and your leadership get to know it better, you can add more to make it even better. It would be great if it was all included for ease.
What problems is the product solving and how is that benefiting you?
Metrics on performances were not way to gather until implementing Sales Cloud. Having desperate systems was an issue but now everyone can be transparent and share the data.
Single source of truth and a must-have for any business
What do you like best about the product?
Data being in cloud, security, reports and dashboards, amazing apps on the App Exchange, Automations and Flows.
What do you dislike about the product?
Sometimes it's way too hard for admins to extract simple data such as all custom fields created on an object with their API names aside using the Dev Console and receiving a non-friendly excel format
What problems is the product solving and how is that benefiting you?
Sales and Marketing orbs collaborating easily and ops ten being able to easily report on important KPIs and monitor progress
Can’t sell successfully without Salesforce
What do you like best about the product?
Sales Cloud allows us to understand and manage opportunities in the pipeline and give all stakeholders insight into the health of the business in a seamless, integrated way.
What do you dislike about the product?
Salesforce is an incredibly powerful tool but it's only as good as people's consistency in its use. This isn't a platform problem, but a people problem. It can be difficult to understand the difference between leads and prospects And the mechanisms for managing them for a new user
What problems is the product solving and how is that benefiting you?
With lead scoring and activity tracking it allows you to understand how likely it it s customer will convert
Flexible tool for sales efficiency
What do you like best about the product?
A central and flexible platform helps me and all of my colleagues remain focused on goal attainment and encourages us to take efficient actions to support our customers.
What do you dislike about the product?
Salesforce is a big and complex product. When it is poorly architected it can be challenging to use. When done propoerly it's magical!
What problems is the product solving and how is that benefiting you?
I have a clear view into my goal attainment, opportunities and prioritized next best actions.
Working as an admin for several years on salesforce cloud, it is an easy platform to use.
What do you like best about the product?
The best thing about sales cloud as you connect your opportunities to campaigns to see your return on investment for fundraisers or whatever you're selling.
What do you dislike about the product?
I don't really dislike anything about sales cloud. Although I wish it had a better relationship management like the nonprofit success pack.
What problems is the product solving and how is that benefiting you?
Working with sales cloud, and account engagement allows our marketing department to track return on investment
The magic rolodex.
What do you like best about the product?
Salesforce Sales Cloud is a real game-changer for businesses. It helps you work smarter and efficiently, so you can focus on what you love: making your customers happy and growing your business.
What do you dislike about the product?
It requires the full unification and harmony of your technology and business processes. Without proper foresight and strategy, the implementation can be cost and time-intensive.
What problems is the product solving and how is that benefiting you?
Helping to build customer profiles to know more about the people that are connected to our brand.
Seamless business approach
What do you like best about the product?
We are so thrilled at the ease of use, and the ability to quickly retrieve and keep tabs on our customers. The platform is so malleable that we have customized pergectly to our needs
What do you dislike about the product?
Our users wish lightning was lightning quick. If it could be made a little faster, i honestly think adoption could be higher. We've even tried verious layouts and components to help speed up
What problems is the product solving and how is that benefiting you?
It's a major upgrade to our old CRM software that was clunky and not very concise.
Sales cloud enable best in class banking
What do you like best about the product?
Sales cloud allows banks to provide best in class customer experience, by delivering timely insights and data to personalize each and every interaction of a customer's journey.
What do you dislike about the product?
Sales cloud requires you to have a very solid data foundation to build upon. With a great data foundation you will not realize the full power of sales cloud period.
What problems is the product solving and how is that benefiting you?
It is solving how and when we should be engaging with our customers and our partners. By providing our sales and operations teams with timely data and insights we are able to be proactive in engaging our customers.
Great experience
What do you like best about the product?
Easy automation and configuration to provide an awesome user experience
What do you dislike about the product?
All the things that help us to be even better at providing our customers excellent service.
What problems is the product solving and how is that benefiting you?
Helping us to empower our sales.professional with a Unified and simplified sales process.
Excellent
What do you like best about the product?
The ability to predict sales trends and outcomes is essential for effective planning and resource allocation, empowering sales teams and providing decision-makers with valuable insights for informed decision-making.
What do you dislike about the product?
integrating with external systems or third-party applications may require additional development or customization. This can result in increased implementation timelines and costs, depending on the complexity of the integration requirements.
What problems is the product solving and how is that benefiting you?
With Sales Cloud, we can manage customer interactions more efficiently, ensuring timely follow-ups, personalized communication, and a holistic view of customer history. This fosters stronger customer relationships and customer satisfaction.
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