Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Sales Flow, But Needs More Pricing Flexibility
What do you like best about the product?
I like the flow of the sales process, using lead, conversion, opportunity, quote and order
What do you dislike about the product?
The missing possibility to compose the price with other variables
What problems is the product solving and how is that benefiting you?
Forecast problems
Flexible and Powerful Tool, Still Testing
What do you like best about the product?
The flexibility of the tool and power of it
What do you dislike about the product?
Still testing thr tool don’t know enough yet
What problems is the product solving and how is that benefiting you?
Looking at the potential
Long-Term User: Essential for Pipeline Management Despite Setup Challenges
What do you like best about the product?
I appreciate Salesforce Sales Cloud for its ability to manage opportunities and business pipeline effectively, giving us better insights. The system supports employees in pursuing opportunities and provides insights for leadership. I find features like Opportunities, engagements, and reporting particularly useful.
What do you dislike about the product?
I find the need for regularly updated documentation challenging. Salesforce keeps introducing new changes with every release, making it very hard to keep up with the documentation.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage our opportunities and business pipeline, gaining better insights and supporting our employees in pursuing opportunities, which enhances leadership insight.
Powerful SaA Powerful CRM That Drives Sales Efficiencyles Management with a Steep Learning Curve
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it centralizes all sales activities in one place. It gives a clear view of leads, opportunities, and customer interactions, which helps sales teams prioritize effectively and close deals faster. The automation features and real-time dashboards also make it easier to track performance and forecast sales accurately.
What do you dislike about the product?
One thing I dislike about Salesforce Sales Cloud is that it can be quite complex to customize and manage without proper training. For smaller teams, setting up workflows or reports sometimes requires admin support. However, once the system is configured correctly, it becomes an incredibly powerful and efficient tool.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of disconnected sales data and lack of visibility into the sales pipeline. Before using it, tracking leads, managing opportunities, and forecasting sales required multiple tools and manual updates. Now, everything is centralized in one platform, allowing our team to collaborate more efficiently, make data-driven decisions, and close deals faster.
Configurable CRM with Setup Challenges
What do you like best about the product?
I really appreciate that Salesforce Sales Cloud is the centerpiece of our sales process. It simplifies managing leads, opportunities, account relationships, sales forecasts, and quotas, which were challenging to handle before. The product is very well designed and configurable to meet the needs of various types of companies, becoming a global standard. The availability of skilled resources worldwide is also a major advantage.
What do you dislike about the product?
I find the data model that relates contacts to accounts in Salesforce Sales Cloud problematic. Many of our contacts have relationships with multiple customer accounts, leading to contact duplication. This is an unfortunate design flaw in the Salesforce data model. Although the unified contact feature in the data cloud partially resolves this issue, it would be more efficient if there was a single contact record that could be related to multiple accounts through a junction or relationship object. This would have been a more effective design.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud centralizes our sales process, improving lead management, opportunity tracking, account relationships, and forecasting, making tasks easier than before.
Great Unified Data, but Needs WhatsApp Integration for LATAM Clients
What do you like best about the product?
Data is unified in one place, user-centric.
What do you dislike about the product?
WhatsApp integration would be great, on a standard levers. Specially for latam clients where WhatsApp is widely used.
What problems is the product solving and how is that benefiting you?
Consolidated data. We had diverse sources, we now unified everything in salesforce. It also solved visibility of data.
Great for Data and Automation, but Unintentional Integration Gaps Possible for Complex Businesses
What do you like best about the product?
Exceptional data collection, process automation, and practically unlimited potential of scalability.
What do you dislike about the product?
For very complex businesses not leveraging other Salesforce products (ie - Marketing Cloud, Service Cloud, etc.), it may lead to unintentional disparity between data to provide a full customer journey.
What problems is the product solving and how is that benefiting you?
It helps solve very complex sales process and data collection.
Great Lead Management, But Quote and Product Features Need Improvement
What do you like best about the product?
The lead management process and its conversion in to opportunity
What do you dislike about the product?
The quote and the product management on the opportunity
What problems is the product solving and how is that benefiting you?
I can track my opportunities and give to managers info they need
Great for Partner Organization, but Reporting Has a Learning Curve
What do you like best about the product?
Helps me organize my partners, their activity, and the revenue generated
What do you dislike about the product?
The reports can be difficult to build if you are not skilled at making them. There is a learning curve with it.
What problems is the product solving and how is that benefiting you?
I’ve only ever used sales cloud so I don’t know what life is like without it
Easy for Sales, but Sync Issues with outlook
What do you like best about the product?
The ease of use for our sales team. To get the job done.
What do you dislike about the product?
Sometimes the syncing does work with pitlook
What problems is the product solving and how is that benefiting you?
Allow sales team to easily follow up leads and generate opportunities
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