Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
CRM that will change the way your business operates
What do you like best about the product?
Salesforce is absolutely the most configurable CRM system I've ever used. Whatever automation you want to be able to carry out, there will be a way of doing in Salesforce
What do you dislike about the product?
There are very few downsides, but I would say learn to walk before you an run. Understand the reason for making changes in the system and do so in a planned and controlled way
What problems is the product solving and how is that benefiting you?
Salesforce has become our RRP system, much more than just a CRM. We operate 98% of our business across accounts, contacts and cases. It holds every user to account and keeps all our data in one place
Strong, flexible foundation
What do you like best about the product?
The simplicity and efficiency of implementing additional functionality based on additional use cases or how processes change over time, and the support in creating these solutions from Salesforce and the AppExchange
What do you dislike about the product?
Complex customisations can cause Salesforce to be very slow - obviously relates to our use cases but even when implemented as efficiently as possible this can be an issue
What problems is the product solving and how is that benefiting you?
Aligning business processes across all of our global markets and keeping all of our data in one place while easily managing data security and access for different types of users
Revolutionised your business
What do you like best about the product?
Embedded pricebook in the Sales process
Contracting embedded in the sales process
Invoicing in the same platform
Forecasting and marketing linked to sales cloud
Contracting embedded in the sales process
Invoicing in the same platform
Forecasting and marketing linked to sales cloud
What do you dislike about the product?
Docusign integration is a little unfriendly.
The approval processes are linear and not particularly adaptable.
The approval processes are linear and not particularly adaptable.
What problems is the product solving and how is that benefiting you?
We have one platform that everything is on so we can accurately forecast. It is also easier to contract and invoice through sales Cloud.
We are able to track sales performance too.
We are able to track sales performance too.
Changing customer experience
What do you like best about the product?
We use sales force sales to monitor our sales pipelines and opportunities. It is our main CRM system and we have recently relaunched our new platform which has streamlined processes and more automation.
What do you dislike about the product?
Nothing! The range of options is incredible. :)
What problems is the product solving and how is that benefiting you?
It is removing the manual work involved when creating things such as reports, it allows us to create dashboards for quick and easy access. I am a process specialist and it has helped me to remove waste from processes not required
Salesforce Specialist
What do you like best about the product?
I love the flexibility of the tool. How it enables our agents to provide the best possible service to our consumers. Always driving to improve the experience internally and externally.
What do you dislike about the product?
You need to have a team of professionals internally to have the good quality development of you decide to go custom.
What problems is the product solving and how is that benefiting you?
Need to timely respond to our consumers complaint and queries in regulated requirements environment in multiple markets arroun globe
Sales cloud is everything we need
What do you like best about the product?
With easy integrations into existing systems this enables our users to close and open deals quickly. We use sales console that helps all users see their upcoming and potential delas
What do you dislike about the product?
Sales cloud can sometimes be clunky and the price book can be very hard to navigate
What problems is the product solving and how is that benefiting you?
Great compatibility with customers. To engage with customers and get more deals. Especially with the use of Marketing cloud
Love the sales cloud
What do you like best about the product?
ETM to help us organise our territory and our accounts, very easy to setup and assign users to it, reporting is excellent and very insightful. I really recommend it.
What do you dislike about the product?
Nothing to dislike. This is great and I really recommend it, mmmmmmmmmmmmmmmmmmmmmmmmnnnnnnnnnnnnnnnnnnnnnnnbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
What problems is the product solving and how is that benefiting you?
Lead management, sales activity, forecast management and territorial management as well as pipeline management. Loads of reporting and dashboard management. Great
Awesome solution for sales organisations
What do you like best about the product?
Sales Cloud enables us to manage all our prospects and customers in a single easy to manage system - making use of automation, reporting and leading technology.
What do you dislike about the product?
There isn't much to dislike since the system is so flexible and can be customised to meet our needs.
What problems is the product solving and how is that benefiting you?
Salesforce is our system of truth - we use it to manage our whole company, from working with prospects through to managing our ongoing relationship with our customers.
Great product that is always improving
What do you like best about the product?
No expensive development required to tailor it to your needs and always improving. You are always on the latest release meaning no expensive upgrade program.
What do you dislike about the product?
It's not always as easy as the demos make out
What problems is the product solving and how is that benefiting you?
As soon as you need to keep track of multiple deals across multiple sales people and then predict a revenue stream from that, a tool like salesforce become invaluable.
Great CRM experience
What do you like best about the product?
Reliable service, linked to other clouds
What do you dislike about the product?
None, none, none none none none none none
What problems is the product solving and how is that benefiting you?
Allow me to rank leads , and take action on most likely succesful ones
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