Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Used Salesforce cloud in my workspace as Salesforce admin/devrloper
What do you like best about the product?
The agility and flexibily of using sales cloud. The reporting and dashboard capabilies Sales cloud provides. The feature of Salesforce flows, triggers for automations. Sending email and logging activity for sales teams
What do you dislike about the product?
There have not been many issues but only thing I can say is, even though it is low code there are some needs to do coding to full fit certain requirments. Dashboard improvements for example have feature to filter date ranges in by filter fields. Ie able to have a date picker the filter screen so a sales member can check their opportunities between certain dates.
What problems is the product solving and how is that benefiting you?
The ability to track all areas..ie the activity time line is very useful. We can see call logs, emails, task and events. The other benefit is pipeline inspection it was very useful for our sales team
We love Salesforce!!
What do you like best about the product?
How customisable it can be for all sectors.
The ability to add in native apps that sit seamlessly on top of the platform which can drive adoption very easily. Also, it's easy to connect to other things like FormAssembly and Docusign.
The ability to add in native apps that sit seamlessly on top of the platform which can drive adoption very easily. Also, it's easy to connect to other things like FormAssembly and Docusign.
What do you dislike about the product?
When Apex was reigning it was very hard to move people away from it to the newer capabilities. Onboarding without the right tools can be daunting for new user to comprehend.
What problems is the product solving and how is that benefiting you?
Everyone working on separate spreadsheets is such a hassle - locking and unlocking for specific people.
Salesforce allows for collaboration I'm real-time across difelferend objects to tell a full story.
Salesforce allows for collaboration I'm real-time across difelferend objects to tell a full story.
Great product
What do you like best about the product?
Helps me organise and present my data in a proficient way and enable me to have one single source of the truth
What do you dislike about the product?
Can sometimes be a bit complex at time so need to often refer back to the training
What problems is the product solving and how is that benefiting you?
Everything was saved in separate area and now everything can be together and analysed easier
Good but not great
What do you like best about the product?
Very easy to use, extremely customizable alongside out of the box tools that make the user experience a piece of cake
What do you dislike about the product?
Limitations aren't always clear. Highlights panel only accepting 7 fields (including primary field) is on example.
What problems is the product solving and how is that benefiting you?
Ease of use for reporting on Sales stats. Client 360 view and asset managing. Easy integration implementation
My whole career has been based around Salesforce 20+ Years
What do you like best about the product?
I love the flexibility, the way you can develop the tool to overcome any business problem. How you can integrate the tool with other systems to get a better view of all of your customers interactions.
I will always work with Salesforce.
I will always work with Salesforce.
What do you dislike about the product?
It's costs, but then you get a pretty awesome tool that can deliver everything you need.
What problems is the product solving and how is that benefiting you?
Enables our sales team to quote with latest pricing and they are able to see all customer interactions across the business with these customers from the account page.
Excellent for organising!
What do you like best about the product?
Being able to organise requests amongst my team
Labelling requests and categorising each item so that reports can be ran to make sense of what it is that we're working on
Labelling requests and categorising each item so that reports can be ran to make sense of what it is that we're working on
What do you dislike about the product?
Sometimes it adds additional workload to quick takes. But this is a minor inconvenience compared to the benefits it brings
Overall it's well worth the time x
Overall it's well worth the time x
What problems is the product solving and how is that benefiting you?
We get a lot of tickets from many teams. We use it to track each ticket and categorise them into areas so we can analyse and prioritise each request. We can also see tickets when others are offline
Everything all in one place easy
What do you like best about the product?
I like that everytbing is there at the touch of a button. I am new to salesforce and everytbing is so user friendly. I am enjoying learning about salesforce cloud.
What do you dislike about the product?
Nothing I can think of so far. Everything is easy to use and I'm finding all the features I need
What problems is the product solving and how is that benefiting you?
It solves many issues for us. One thing it helps with is forecasting, allowing us to track communications with potential clients as leads, being able to book from salesforce into our internal planning systems
It’s great
What do you like best about the product?
SoundCloud makes it easy for our account executives to manage expectations. It is also easy to administer with a certified salesforce administrator. This makes a very simple to use overall and wholisticly.
What do you dislike about the product?
Depending on the configuration of the salesforce sales cloud, there can be many clicks that the end user has to go through to achieve a simple outcome. But with the right salesforce certified administrator, this can be overcome.
What problems is the product solving and how is that benefiting you?
Who sells for sales cloud allows you to manage their workflow in a streamlined manner. This leads to more productivity and working with the customer versus fighting with the process.
Good product that can be used in a lot of industries
What do you like best about the product?
Sales insights, automation tools to increase sales revenue, Einstein features, Pipeline Inspection
What do you dislike about the product?
There is no standard feature in Collaborative Forecast to perform Forecast by Account
What problems is the product solving and how is that benefiting you?
Help to easily do forecast analysis
Lead Salesforce Developer
What do you like best about the product?
It has eased up our sales journey. We are at Health Insurance world, have recently started using Salesforce OOTB Sales cloud and Marketing cloud and the experience has veen awesome.
What do you dislike about the product?
Still to find one. As we are very new sales cloud. We have started using Leads, Opportunity and Quite from Salesforce for maintaining our day to day sales activities.
What problems is the product solving and how is that benefiting you?
Sales journey with Quote generation and versioning with its vanila features are great.
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