Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
User experience
What do you like best about the product?
Visually looks good and generally straight forward to find what I'm looking for and prompts are usually helpful.
What do you dislike about the product?
When finding object preferences or to edit things it is not always obvious where the button is, user details are hidden off to the side when trying to discover activity of a user.
What problems is the product solving and how is that benefiting you?
Lead management and the ability to cross reference information with external sources
If used properly can be a very powerful, clean interface lots of plugin opportunities
What do you like best about the product?
If good data it's reporting, it's out of the box sales workflow
What do you dislike about the product?
At this stage the amount of additional plugins of other applications required to carry out a full end to end (ie contract signature etc)
What problems is the product solving and how is that benefiting you?
A first and central data point for all sales leads and opportunities enabling us to gain insights and trends and drive more sales and opportunities
Cloud review
What do you like best about the product?
The way it allows all the necessary client information on one screen. If I need to add or delete fields it can be done.
What do you dislike about the product?
Chatter is not very useful for our team. We don't need to post any updates about how we've worked with a client.
What problems is the product solving and how is that benefiting you?
Combining our contacts and client information in one page in one area makes us more organised and efficient as a team.
Excellent cross team callaboration
What do you like best about the product?
The single source of truth for all customer and sales data at the touch of a button
What do you dislike about the product?
I think the overall setup and collaboration of the salea cloud is relatively difficult and requires and implementation partner.
What problems is the product solving and how is that benefiting you?
It's allowing us as an organisation to monitor and track communication with our customer and ensure that each customer receives the dedicated attention they deserve.
Highly recommend
What do you like best about the product?
This is a great tool to organise and prioritise your sale's activities. Keeps you in to of your opportunity pipeline and helps you to achieve your sales targets
What do you dislike about the product?
Nothing! I really like using the sales cloud because I am more effective and closer to my customers than ever before with better information and insight into their habits and preferences
What problems is the product solving and how is that benefiting you?
It stops us wasting time and enables us to maximise our opportunities ai takes this to the next level and has our whole organisation on task for more of the time.
Great product!
What do you like best about the product?
Great product! Definitely one of the best products for a complete sales process in the market. Highly recommend for anyone who wants to improve their sales cylce
What do you dislike about the product?
Could be better with Quote generation and maybe a native contract generation solution would be good too
What problems is the product solving and how is that benefiting you?
Pipeline reporting and closing end to end deals. Sending quotes and contracts using 3rd party integrations
A useful tool for any salesperson!
What do you like best about the product?
Not only is salesforce a great place to centralise all customer interactions, but as a CRM it is second to none!
What do you dislike about the product?
The biggest draw back for sales cloud is the price, yes it is excellent but for smaller businesses this may seem like a huge investment.
What problems is the product solving and how is that benefiting you?
It solves the issue we have had of unifiying our sales team with their customer data from all platforms, with cases, sales information and contact info in one place!
The best CRM for sales
What do you like best about the product?
Sales Cloud easily aligns with most sales methodologies to help sales teams close deals. It's simple and easy to use. All your customer and sales deals in one place! It's great that you can easily customise your sales cloud to suit the business needs.
What do you dislike about the product?
Some features in the sales Cloud are still a little clunky like pipeline inspection and forecasting - which can be frusting with large orgs and interal departmental hierarchy.
What problems is the product solving and how is that benefiting you?
Helps us with our visibility of the whole sales cycle and pipeline projection. Sales teams and managers can see the whole sales funnel from start to finish. Reps can see what accounts are being worked on and by who across our global customer base
Using Sales Cloud in Business Development
What do you like best about the product?
Salesforce SC, drives our team to achieve operational excellence and standardisation throughout our teams throughout the world. Finding common methodologies can easily give us ways to improve statistics and drive cohesiveness across the business.
What do you dislike about the product?
Sales cloud is a great function but I do believe it could be improved by giving more customisibality for individual users on how they use the platform, for example lead action counts, page pin refresh direction etc.
What problems is the product solving and how is that benefiting you?
SC gives us full accountability on leads and visibility across all engagement throughout a number of teams. This benefits us by limiting multiple salespersons working leads and prioritisation of the best leads.
Would class service with an ever expanding ecosystem of tools
What do you like best about the product?
Easy to maintain and update, with a focus on putting information on the hands of if the people that need it, whilst being flexible enough to use across the company
What do you dislike about the product?
These days it's getting harder and harder to keep all of the different products and pricing straight, with 3rd party ISVs being an option, being able to stay within the beehive environment would be ideal
What problems is the product solving and how is that benefiting you?
Primarily as just as a CRM, it holds our customer and product data. A large piece of that puzzle is tracking communications between reps and clients, as well as managing kpis
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