Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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When you get sales cloud, you get a platform
What do you like best about the product?
The product gets better with each release. The no code configuration and endless possibilities with the core platform. You can also extend the platform with apps. Almost everything integrates with salesforce.
What do you dislike about the product?
Could get pricey when you start adding features. The out of the box forecasting tool could be improved. CPQ add-on is good but very expensive. Einstein activity capture is good but you cannot report on number of emails sent by a rep.
What problems is the product solving and how is that benefiting you?
Lead to order process. Marketing to sales handoff process. Implementation of custom sales process using lightning path component. Einstein next best action helps guide reps on their next steps.
Accelerating conversion rate withbSF
What do you like best about the product?
Centralizing customer data, rietrieve them when you need it with a simple click , give the sales rep the ability to quickly a tuonate the next step - track all the history
What do you dislike about the product?
Licenses cost are too high for small and medium enterprises- it would be great this platform would become accessible to everyone with out having the barrier of the price
What problems is the product solving and how is that benefiting you?
Getting customer data in one place . A reliable and trustworthy source of information accessible in real time that allows to expedite the interaction and the engagement with the clients
The sales cloud is Amazing
What do you like best about the product?
The ease of usage as a user and admin and how good it looks
What do you dislike about the product?
The cost and features keep getting added
What problems is the product solving and how is that benefiting you?
Reporting and follow ups and revenue accountability
Perfect tool for any size company.
What do you like best about the product?
I love its highly customizable and even person without any coding knowledge will be able to to customizable the solution. There are also a lot of ready solutions for any team.
What do you dislike about the product?
Its hard to create complex solutions without code knowledge.
What problems is the product solving and how is that benefiting you?
We are using Salesforce for Process Managment, and sales processes from Lead Generation to Customer Success.
Best CRM
What do you like best about the product?
Love how customizable the Sales Cloud is. From page layouts, to buttons, to fields, the CRM grows with our business.
What do you dislike about the product?
Only downside is you probably want to hire a Salesforce administrator to help maintain and run the org. Lots of choice means someone needs to understand how to configure those choices.
What problems is the product solving and how is that benefiting you?
SalesForce keeps track of our prospective clients, and existing clients and lets us maintain contact with them, let them know about new products, etc.
Sales Cloud review
What do you like best about the product?
It helps close deals faster and help increase revenue
What do you dislike about the product?
We are happy with using Sales cloud. Sales users are happy
What problems is the product solving and how is that benefiting you?
It helps with closing deals faster and help increase revenue
Customer centric
What do you like best about the product?
Salesforce cloud helps me stay right on top of my current hot customers. I stay in constant contact with them throughout the sales cycle and throughout the sales final quote.
What do you dislike about the product?
The only negative I can think of is that I haven't used it sooner not much negatives from what I can pass on at this point. Yeah, so not really much negatives at this point thank you.
What problems is the product solving and how is that benefiting you?
We are able to use the ERP that we want to and also use salesforce is powerful CRM system. We use a mulesoft to integrate salesforce CRM into a third-party ERP.
I love the application
What do you like best about the product?
The maps feature and territory management is amazing and helpful. We use it for all our company activities including expenses for business trips. We also like the lead scoring via Pardot.
What do you dislike about the product?
I would say I don't like the loading time on maps; it needs improvement. Furthermore, the AI features don't look generally available. I would like to see customer references so we can consider it.
What problems is the product solving and how is that benefiting you?
Sales helps to make data transparent and to analyze it. It helps to streamline processes and be more efficient. Lastly, it helps me to always know what is going on with my customer, especially when you integrate external data from representatives.
Game-changer
What do you like best about the product?
User-Friendly Interface: Salesforce Sales Cloud offers an intuitive interface that’s easy for teams to adopt.
What do you dislike about the product?
Its extensive features can be overwhelming, leading to a steep learning curve for new users.
What problems is the product solving and how is that benefiting you?
It centralizes customer data, enabling better customer relationship management. Users can access a 360-degree view of customers, leading to more personalized interactions and improved customer satisfaction.
Maximized Efficiency
What do you like best about the product?
I have worked on multiple CRM's in my career and Salesforce Sales Cloud has better sales force automation, data, and intelligence than the others
What do you dislike about the product?
Saving entered data is not automatic.
Erroe messages are not very intuitive
Erroe messages are not very intuitive
What problems is the product solving and how is that benefiting you?
Sales Engagement, pipeline management
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